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Gary Stefano, Mba Email & Phone Number
Associate Director, Customer Support Services
at
University of Queensland
1 work email found
@uq.edu.au
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✓ Verified May 2026
4 data sources
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Current company
Role
Associate Director, Customer Support Services
Location
Barellan Point, Queensland, Australia
Who is Gary Stefano, Mba? Overview
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Quick answer
Gary Stefano, Mba is listed as Associate Director, Customer Support Services at University of Queensland, based in Barellan Point, Queensland, Australia. AeroLeads shows a work email signal at uq.edu.au and a matched LinkedIn profile for Gary Stefano, Mba.
Gary Stefano, Mba previously worked as Customer Support Services Manager at University Of Queensland and Manager, Desktop Support Services at University Of Queensland. Gary Stefano, Mba holds Master Of Business Administration - Mba from Uq Business School.
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*@uq.edu.au
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Profile bio
About Gary Stefano, Mba
Associate Director, Customer Support ServicesUniversity of QueenslandProven track record of accomplishment in leading multimillion dollar enterprise projects for a GO8 University. Key leadership role in the relocation of the School of Veterinary Science and concurrent upgrades of facilities more than $55 million. Achieving recognition at the highest level, including a nomination for University of Queensland’s Awards for Excellence. Proven skills in partnerships with industry to drive success. Leading an international team to deliver information communication and technology to the International Olympiad in Informatics for 400+ students globally from 80+ countries. Driving success through joint funding opportunities with key industry partnerships. Proven capacity in leading business change. Leading service delivery structural change, realign service delivery models increasing support by 300% within 2 years. Engaging with the university executive to invest in future technologies to anticipate generational change and maintain competitive advantage through teaching and service delivery technology. Conceptualising and delivering with industry funding mixed reality for academic teaching outcome, driving artificial intelligence in a service capacity framework and enabling scalable cloud digital working environment to enhance student experience. Mentoring and cultural development of diverse teams. Leading teams to design and implement cultural programs, improving engagement and recognition during significant transition. Transforming service models for 4 faculties and information technology during organisational unit restructures. Key Strength's Leading generationally diverse teams supporting a wide spectrum of IT Technologies in a rapidly changing environment. Passionate advocate of information communication and technology innovation and delivery. Analysing future business needs and leading change. Champion of industry engagement and partner outcomes. Building academic collaboration to support innovation and competitive advantage.
Listed skills include Data Analysis, Higher Education, Itil, Budgets, and 46 others.
Current workplace
Gary Stefano, Mba's current company
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6 roles
Gary Stefano, Mba work experience
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Associate Director, Customer Support Services
CurrentCreating corporate and customer strategy at the highest levels. Lead with intent to achieve the strategic direction of the university. Conceptualise and develop strategic ideas with the university community and industry partners to enhance business outcomes. Maximise benefits for the university through highly persuasive and articulate negotiation.
Dec 2016 - Present
Associate Director, Customer Support Services
CurrentLeadership and Strategic development of UQSchoolsNet to support 200 high value schools ensure that the commercial position is improved. Through technology enable outreach programs to enhance business value and improve academic engagement.Strategic implementation of advanced and innovated teaching technologies, delivering improvements to the service.
Dec 2016 - Present
Customer Support Services Manager
CurrentProvide IT governance and strategic direction for: UQ ITC Service Desk, Desktop Support teams & Fleet management teamProvide a framework of best practice to deliver ICT systems and services to meet changing business needs.Analyse performance and support/develop continuous improvement, innovation and change management.Manage a team of 80+ staff located.
Jan 2014 - Present
Manager, Desktop Support Services
Provide end user support for desktop and service desk support services to the University of Queensland for Information Technology Services.Managing regional and local teams to ensure that service delivery expectations are met inline with Key Performance Indicators, whilst encouraging teams to be flexible, responsive and engaging to our client base.
Dec 2011 - Dec 2016
Information Technology Services Regional Manager For Campus Technology Support
- Introduce new systems and strategies to reflect a process of continued improvement in service delivery.
- Prepare budget submissions for expenditure and be responsible for ensuring the meeting of those targets.
- Negotiate with external agencies for the procurement of equipment at the best available prices for the campuses.
- Promote a high standard of customer service, by ensuring staff respond promptly and effectively to client requests. This has been recognised through the independent ITS review where desktop support achieved a.
- Establish and/or maintain and/or follow ISO 9001/9002 certification for the team(s) through contribution to quality assurance and improvement processes.
Feb 2004 - Dec 2011
6 education records
Gary Stefano, Mba education
Master Of Business Administration - Mba
Uq Business School
Graduate Certificate Executive Leadership
Uq Business School
Bachelor Of Science - Bs, Information Technology And Computing
The Open University
Diploma Of Education, Avionics Maintenance Technology/Technician
Royal Air Force Cosford
Diploma Of Education, Computing
The Open University
Higher National Diploma, Electrical, Electronic And Communications Engineering Technology/Technician
North Wales Institute Of Higher Education
FAQ
Frequently asked questions about Gary Stefano, Mba
Quick answers generated from the profile data available on this page.
What company does Gary Stefano, Mba work for?
Gary Stefano, Mba works for University of Queensland.
What is Gary Stefano, Mba's role at University of Queensland?
Gary Stefano, Mba is listed as Associate Director, Customer Support Services at University of Queensland.
What is Gary Stefano, Mba's email address?
AeroLeads has found 1 work email signal at @uq.edu.au for Gary Stefano, Mba at University of Queensland.
Where is Gary Stefano, Mba based?
Gary Stefano, Mba is based in Barellan Point, Queensland, Australia while working with University of Queensland.
What companies has Gary Stefano, Mba worked for?
Gary Stefano, Mba has worked for University Of Queensland.
How can I contact Gary Stefano, Mba?
You can use AeroLeads to view verified contact signals for Gary Stefano, Mba at University of Queensland, including work email, phone, and LinkedIn data when available.
What schools did Gary Stefano, Mba attend?
Gary Stefano, Mba holds Master Of Business Administration - Mba from Uq Business School.
What skills is Gary Stefano, Mba known for?
Gary Stefano, Mba is listed with skills including Data Analysis, Higher Education, Itil, Budgets, Management, Project Management, Mathematica, and Service Delivery.
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