Provide leadership and governance to all activities associated with the full life-cycle implementation of new systems for all new and existing clients. Oversee project management and completion of all development, quality assurance, deployment, training, and support tasks that are part of an overall implementation effort. • Architect and execute the strategic vision. Lead complex technical projects, manage performance, processes, and resources, achieving project milestones within established budgets and timeframes.• Engage stakeholders and cross-functional subject matter experts to identify potential risks and issues and coordinate the development of plans and controls for their mitigation throughout the project life cycle.• Utilize stakeholder feedback, internal and external metrics, and document lessons learned, to conceptualize and implement project and scalable process improvements.• Provide weekly reporting at the executive level, regarding project status and performance, variances, risks, issues, and mitigation plans.• Serve as a bridge between client stakeholders, project teams, and cross-functional staff. Ensure alignment, shared expectations, and productive communications, for successful project delivery. • Coordinated the rollout of systems and training for over 120 stores.• Reduced costs for a client by over $100,000 annually by recommending alternative methods regarding system integrations.• Saved a client over $25,000 in costs by recommending the use of a new label.• Introduced a new file interface for a client, cutting over $50,000 in administrative costs.• Provided value to client operations by enhancing the functionality of commercial off-the-shelf software applications such as Microsoft Dynamics AX, NetSuite, ADP, Dynamics Great Plains, and QuickBooks.

Supervised a team of six development professionals, managing the full life-cycle implementation of IT projects for Mail-Order, Internet, and Advertising groups in the U.S., Europe, and Asia for a manufacturer and provider of vitamins, supplements, and healthcare products with $2 billion in annual sales.• Served as the primary liaison between IT and business units, ensuring seamless technology integration and addressing all related concerns. Monitored project milestones, providing regular updates to stakeholders.• Led initiatives to enhance operational efficiency by adopting innovative technologies. Ensured the successful deployment and follow-up of new systems, maintaining high levels of user satisfaction.• Handled the resolution of end-user issues promptly, contributing to the continuous improvement of IT services. • Oversaw the evaluation and selection process for new systems and software, working with external vendors to ensure the best technological solutions were identified and implemented effectively.• Saved $1 million in annual shipping costs by introducing a new shipping method for foreign orders. • Reduced postal costs by $250,000 annually by cleaning up the customer database. • Saved $100,000 annually by developing a new automated returns system. • Introduced a new warehouse package tracking system, saving $75,000 per year in lost revenue.• Increased annual revenue by $100,000 by correcting an error in Illinois order tax collections. • Automated the processing of multiple box orders, boosting efficiency and slashing shipping costs by $85,000 annually. • Boosted revenues of $800,000 by creating a new e-commerce site for a Holland subsidiary.