Gary Stephen Email & Phone Number

Mount Pleasant, South Carolina, United States

Expertise in large and complex losses and has served as an expert witness on matters relating to bad faith and general insurance practices. Assists Insurance Carriers in formulating strategies, identifying opportunities, resolving problems and instituting improved processes.

Reported to the CEO while providing an array of services to PURE Insurance including training, project management and sales support services.

Built a Claims and Risk Management organization as PURE evolved from a start-up to a Billion+ Insurance carrier.Senior Leader that engaged with the leadership team on wide ranging issues including strategy formulation, pricing and product issues.Accomplished speaker that represented the Company at Industry and Broker events.Built best practices, organizational design, metrices and recruiting and training efforts tp achieve optimal performance in both accuracy, efficiency and customer service.Effectively led industry leading catastrophe response efforts to Superstorm Sandy, Hurricanes Harvey and Irma as well as the 2017 California Wildfires.

Responsible for leading major restructuring efforts in an operation of 600 staff comprising Recovery Operations,SIU, and Claim Contact Centers with an operating budget of 40 million+. Achieved subrogation recoveries of 60+ million over prior record years and increased SIU referrals by 80%. redesigned call center operations to handle equivalent volumes with 45 fewer staff while improving customer sat.

Accountable for developing line of business strategies and practices as well as specific initiatives to promote accuracy and improve efficiency and customer service. Responsible for large loss management across all lines. Generated a 60 million reduction in ALAE expense through improved litigation management and vendor practices. Led a number of merger/acquisition activities.

Responsible for leading Home Office staff and 1600 associates deployed in six field offices. Redesigned Autoworkflows to reduce IA usage by 42%, improve cycle times and repair network penetration.led efforts to design and create Contact Centers to facilitate loss reporting and improve customer satisfaction resulting in a Chairman's award. Reduced suit volume while increasing level of trial activity.

Accountable for leading Home Office Claim Operations, SIU and Recovery Operations. Developed Outcome Management Strategy to create closer alignment with customers and business units. devised and implemented a managed care strategy to align customers with preferred providers and reduce disability duration. Created client based measurements. Designed performance metrics, training.

Responsible for Commercial Property Claim operations including restructuring following the merger with Aetna. Created and implemented overall strategy for property claim handling including catastrophe management. Managed a staff of 49 including Home Office and General Adjuster network. Developed a nationwide reinspection program to improve evaluation skills and to deter fraud.

Career progression through a variety of Home Office and Field positions ultimately leading Aetna's largest Field Operation consisting of 500+people in three offices.

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