• Responsible for overseeing project priorities, deliverables, and timelines for two midsized application development teams in a fast-paced, dynamic environment that fosters innovation.• Provided technical expertise for front-end and/or back-end solutions, database ETL/integration processes, and network and hosting management.• Conducted code reviews to ensure solutions met customer specifications and were free of defects.• Worked with cross-functional teams to provide consistent solutions (with or without integration with biller and other third-party systems) across the company and rationalize existing solutions to simplify and consolidate. • Delivered work products that met or exceeded customers' expectations for quality, accuracy, and delivery date. Also, ensured business objectives were achieved using clear benefits through customer feedback and gathering of valid metrics.• Reduced technical costs and expanded business benefits by decommissioning legacy platforms and refactoring/enhancing existing tools.• Enhanced system uptime and decreased tickets through automated outage detection, self-healing responses, accurate platform documentation, and improvements to RCA quality/follow-through.• Met privacy BAU deliverables and complied with policies and procedures to protect employees, customers, and the company from cyber threats.• Responsible for supporting and documenting migrations to on-premises cloud platforms or public clouds (e.g., Azure and AWS).• Managed operational and capital expenditure targets for $2 million annual budget, achieving 95% forecast accuracy.• Worked with other cross-team functional leadership to ensure alignment with company goals. Utilized OKRs as goal setting framework to facilitate the reliable planning, estimation, and delivery of products.

• As an on-hands manager, led mid-size team using .NET/C# to design, build, and deliver high quality, scalable software solutions. This included implementing front-end and back-end solutions, database integration, network and hosting management, and back-end server management.• Spearheaded CI/CD automated build and deployments using Azure DevOps, reducing deployment times by 60% and increasing release frequency.• Provided input on the design of new functionality by reviewing technical designs and conducting code reviews to minimize complexity and improve performance.• Worked with developers to improve bug resolution through pair programming resulting in 99.9% uptime for all applications.• Ensured quality standards were met and planned deliverables aligned with business goals by working with project managers, business analysts, and key stakeholders.• Oversaw the migration of 35 applications to Comcast private cloud platform that increased security and stability, improved scalability and performance, and reduced costs by eliminating the need for dedicated hardware.• Awarded Circle of Success Innovation Award for successfully implementing telecom-based solution to route thousands of daily incoming calls from customers to the right agents, increasing customer satisfaction by 10%.

• Developed and maintained a communications portal for employers and employees to access benefits and HR information, reducing administrative tasks and saving time.• Enhanced online enrollment solutions to streamline processes for employers, including automated notifications and reminders for employees.• Implemented a secure web service to transfer real-time client benefit information, improving accuracy and efficiency.