Gary Strand Email and Phone Number

Dynamics CE Applications support covering Dynamics Sales, Marketing, Customer Service, Field Service, Project Operations, Cloud for Nonprofit, Cloud for Healthcare, Cloud for Sustainability, and Power Pages.

Provided Power Platform support in Power Automate and Power Apps for US based GCC/GCCH/DoD customers, as well as worldwide support for commercial customers. Helped to resolve technically complex, and/or strategic, high-profile, or long-running customer cases that some times required interaction with Software Engineering teams. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Own, troubleshoot, and resolve cases using technical, analytical, communication, and collaboration skills to accurately identify user needs and provide effective solutions.- Worked with many technologies that integrate with Power Apps and Power Automate, including but not limited to: SharePoint, Dataverse, Microsoft Dynamics CRM, Azure, Office, SQL. - Accurately prioritized, tracked, and resolved customer cases utilizing Dynamics for Microsoft (DfM).- Examined network traces, typically .har files, using Fiddler to find and analyze error messages and telemetry.- Identified cases that may require escalation and helped to resolve or escalated them to the proper channels.- Employed Microsoft Teams for all facets of day-to-day activities including meetings, chat, and document sharing.- Certified to work with Government/Military customers.

Provide full technical support in a 5,000+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve, and document user help requests for desktop, laptop, mobile, network and peripheral problems using technical, analytical and communication skills to accurately identify user needs and provide effective solutions.Answer, evaluate and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies across a global company.- Accurately create, categorize, prioritize, track, and resolve all tickets utilizing SysAid’s ITSM solution.- Create and maintain computer and user profiles via on-prem Active Directory.- Manage email accounts via Exchange Admin Center existing in hybrid Enterprise and Office 365 ecosystem.- Leverage Azure Active Directory, Azure AD Privileged Identity Management, and Microsoft Endpoint Manager to resolve user and device issues (Multifactor Authentication, Log-in History, Disabled Devices, BitLocker Recovery Keys).- Assist users in enrolling devices in Microsoft Intune for access to Company resources and Company Email.- Employ Microsoft Teams for meetings, chat, and document sharing.- Utilize numerous other applications in day-to-day problem-solving including Microsoft OneNote, DHCP, LAPS, Cisco Jabber.

Assisted with a variety of projects such as inventory tracking, re-imaging and deploying thin clients, pushing software and updates to designated PCs using the LANDesk software management suite, as well as setting up and replacing PCs and hardware for end users.

Assisted with the laser operation and responsible for removing, cleaning, and sorting parts for routing to the appropriate follow-up work stations.

Assisted with the installation and setup of wireless internet service hosted by Midnight Solutions. Minor computer repairs, virus and malware removal, and new system setups.

Installed heating and air conditioning equipment and ductwork. Maintenance and service on furnaces, heat pumps, and air conditioners.

Operated a Mitsubishi laser making steel parts for agricultural equipment.

Operated a 200 ton hydraulic brake press forming plate steel parts for agricultural equipment.

General patrol on foot and by car as well as perimeter checks for private businesses around the Fargo area.

Front desk sales of car and light truck tires, custom rims, and light truck accessories.

Install heating and air conditioning equipment and duct work. Maintenance and service on furnaces, heat pumps, and air conditioners.

Assisted customers with credit card balance information, payments, billing problems, and general inquiries by phone.

Worked in the Building Materials and Millwork departments processing orders, creating invoices, creating estimates, placing and receiving phone calls, and stocking merchandise.