As the Customer service Supervisor, I serve many roles. I supervise the Concierge team where the primary focus is to offer the best service, knowledge, and assistance to all residents, visitors, and staff. This initiative has resulted in a 4.5 out of 5 rating in recent customer satisfaction surveys. As Information Systems Administrator, I have established an onsite IT presence by quickly providing IT support to all residents and staff with the proven ability to resolve issues. As the Human Resources Designee, I administer various Human Resources responsibilities as needed. Generated revenue by introducing IT support services to residents as a billable service.

As the agency Information Systems Administrator, I was able to minimize technology inefficiencies by providing onsite IT solutions upon request. As the company grew, I was able to develop my role to a regional IT Specialist by providing IT support to various sites. Oversaw the implementation of multiple online electronic medical records. As a systems administrator, I was able to champion various components of the web-based systems and assisted in developing the software into a powerful tool for agencies to utilize. Established Mobile Device Management services on all mobile devices. Demonstrated strong project management abilities by managing ventures such as company acquisitions (as it relates to Human Resources and onboarding), office relocations and technology implementation.

Developed my Office Services Supervisor role into the Telecommunications Coordinator for the Home; able to collaborate with multiple State vendors to improve services within the agency. Improved efficiencies for users by providing onsite IT support and resolving software, hardware and network issues. Implemented resolutions for all cell phone, wireless technology, paging and IP voice/telephony services (including Centrex, VoIP, IVR, and EVM services). Maintained and configured audio and video conference devices for facility and agency meetings (manually or remotely). Supervised the administrative front office staff and switchboard area. Provided confidential administrative services to the Administrator (CEO), Assistant Administrators and the other facility department heads.