Gary Taylor Email and Phone Number
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I am highly experienced, creative, and generally easy going with a proven track record planning and implementing projects critical to a corporation’s financial future, setting its objectives, and allocating the resources to get there.I’m passionate about improving the corporate landscape. I like to have fun while doing the important work and love to surround myself with like-minded professionals.Currently, as Product Owner for Business Intelligence, I represent the interest of business partners and navigate BI through system consolidation without losing visibility to key metrics. Prioritizing and collaborating with multiple Agile scrum teams to manage delivery.At Charter, I managed Call Center application consolidation after multiple mergers that streamlined tool sets and reduced customer wait time.As Nuvox’s Sr. Mgr. of Billing Operations, my team and I worked with 50+ Subject Matter Experts, Consultants, DBA's, company and vendor executives to perform system consolidations on multiple aging billing platforms to streamline the corporate Billing process and cut days from our cycle run-times.At Windstream, I created a customer level profitability views which allowed the company to see a customers’ cost and revenue at a glance. My team overcame considerable obstacles from Financial Mapping, Data Integrity, and Storage. Through ETL and enhanced data architecture, we took an iterative/Agile approach and tracked improvement. 3 years later, we had matched 98% of cost and revenue components.Previously, as Manager of Traffic Engineering and Reporting, my team created Least Cost Routing which gave the company the ability to route via cost-winners, saving over 20 million annually in expense.I’d welcome the opportunity to work with a company where I’ll be able to utilize my skill set to design and implement solutions that will automate recurring work, eliminate waste, create cost savings and focus on the tasks that directly impact the health of the business.
Wow! Internet, Cable & Phone
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Senior Product Owner - Operational ReadinessWow! Internet, Cable & Phone Aug 2020 - PresentEnglewood, Colorado, Us -
Sr Manager - Business Intelligence ReportingAdvance America Jul 2018 - Aug 2020Greenville, South Carolina, UsManage Corporate Business Intelligence Reporting.Serve as Product Owner for BI and work directly with multiple Agile scrum teams / scrum masters to ensure timely delivery of products / user stories / features / epics in Program Increments as directed by the business.Data Governance committee member / Data Steward for the business at-large. -
Senior Manager - Desktop ApplicationsSpectrum Nov 2017 - Jul 2018Stamford , Ct, UsConsolidation of Call Center Technology, Application Rationalization, and Program Management. Streamlining tool sets for Repair, Billing, Internet, Phone, and Video call center agents.Monthly Executive Presentations tracking program deliverables and roadmaps. -
Principal / Consultant- Business ProcessWindstream Apr 2014 - Aug 2017Little Rock, Ar, UsPlan and implement corporate process development and improvement initiatives. Leading company-wide initiative to identify negative margin customers.★ Worked with Billing, Regulatory, Customer Care and Finance Departments to develop new processes to increase customer billing that resulted in monthly margin improvement and termination of customer accounts with non-acceptable margins.★ Collaborated with senior leadership in IT, Finance, and Project Management to prepare Business Case, Statement of Need, and Impact Assessments for initiative to replace aging, non-scalable cost audit system with better cost analytics platform from an external, industry-leading vendor.★ Worked with Billing, Regulatory, Customer Care and Finance Departments to develop new processes to increase customer billing that resulted in monthly margin improvement and termination of customer accounts with non-acceptable margins. Data / Gap analysis to achieve targeted results.★ Engaged senior leadership in IT, Finance, and Project Management to prepare Business Cases, Statements of Need, Impact Assessments and other required documentation for corporate (major) and ad hoc initiatives.★ Joint development (with engineering) of key project metrics and dashboards via Tableau / SQL Queries.★ Lead initiatives to map critical record sets across multiple legacy platforms to enhance the customer view for the business units. -
Senior Business AnalystWindstream Apr 2011 - Apr 2014Little Rock, Ar, UsHandled cost, revenue and customer profitability responsibilities for Finance department.★ Data mined and reported customer data for diverse audiences ranging from CEO to Legal to line level operations.★ Managed requirements gathering, development, issues management, and user acceptance Testing (UAT) of final product.★ Ad Hoc querying (SQL) and reporting (Tableau / Business Objects) for senior executives, Finance, Regulatory, Sales, Marketing, Compliance, and Legal.★ Data warehousing and Oracle database administration of team instance (Maintenance of Indexes, schemas, tables, etc.)★ Created continuous improvement initiatives for Customer Profitability Measurements.★ Pioneered first customer profitability reporting for company. Planned, designed and built tables and queries to facilitate deep-dive analysis into customer profitability data.★ Mapped multiple systems to tie key elements together and designed data warehouse to accommodate results.★ Planned and fulfilled requests for new reporting and data sets that frequently required new tables in existing databases.★ Daily use of Extract, Transform, and Load (ETL). -
Sr Manager Billing OperationsWindstream Feb 2007 - Apr 2011Little Rock, Ar, UsResponsible for operations of $500 million billing department, managing 6 independent billing platforms and 15 billing cycles every month. Managed Usage Assurance group, finding, fixing and/or preventing revenue or cost leaks. Billing Operations, Usage Assurance, and Carrier Billing Departments Business Owner. Mentored star performers.★ Researched and awarded contracts to software vendors for patches, upgrades, outsourcing quotes, and sunset plans.★ Vendor Management with other CLEC’s / ILEC’s regarding billing issues / contract disputes, etc.★ Liaison for other companies regarding billing issues. ★ Created and wrote process documentation and process flows for department.★ Established training paths, career paths, and fostered an environment of continuous learning. ★ Collaborated with Legal and Regulatory principals to ensure that working agreements were in line with over-arching corporate proceedings and to bring favorable settlements to closure. ★ Developed dashboard reporting via Business Objects to track team metrics and KPI’s.★ Developed and executed UAT plans for new software installs. Managed the testing process and cooperated with the vendor to resolve issues.★ Worked with internal IT development for custom audit software (All phases of SDLC - Requirement gathering and analysis, Design, Implementation, Testing, Deployment, and Maintenance)
Gary Taylor Skills
Gary Taylor Education Details
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Charleston Southern UniversityBusiness Management
Frequently Asked Questions about Gary Taylor
What company does Gary Taylor work for?
Gary Taylor works for Wow! Internet, Cable & Phone
What is Gary Taylor's role at the current company?
Gary Taylor's current role is Senior Product Owner - Technology, Engineering, & Network Operations - CSM, CSPO.
What is Gary Taylor's email address?
Gary Taylor's email address is gt****@****ail.com
What is Gary Taylor's direct phone number?
Gary Taylor's direct phone number is +186467*****
What schools did Gary Taylor attend?
Gary Taylor attended Charleston Southern University.
What skills is Gary Taylor known for?
Gary Taylor has skills like Telecommunications, Analysis, Sql, Voip, Managed Services, Business Analysis, Network Design, Vendor Management, Management, Oracle, Finance, Integration.
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