Gary Teer Email & Phone Number

Austin, Texas Area

Austin, Texas Area

• Support of the Texas Student Data System (TSDS) and ecosystem, consisting of TEA, ESCs, LEAs and Certified Vendors.• Possesses basic code level knowledge or understand basic coding methodologies.• Execute TSDS Incidents and make sure the resolution is provided in the SLA time frame.• Monitor, manage, and troubleshoot incidents via the TIMS ticketing system. • Monitor and respond to emails sent to the TSDS Customer Support Mailbox.• Develop and write the support processes… Show more • Support of the Texas Student Data System (TSDS) and ecosystem, consisting of TEA, ESCs, LEAs and Certified Vendors.• Possesses basic code level knowledge or understand basic coding methodologies.• Execute TSDS Incidents and make sure the resolution is provided in the SLA time frame.• Monitor, manage, and troubleshoot incidents via the TIMS ticketing system. • Monitor and respond to emails sent to the TSDS Customer Support Mailbox.• Develop and write the support processes, and Knowledge articles for Internal and external users. • Provide TSDS Support outage process and its notification to the TEA, ESCs, LEAs and Certified Vendors.• Host monthly support scrum calls with assigned ESC’s for training and troubleshooting purposes.• Mentors TSDS Level 2 and Level 1 support specialists to resolve TSDS Incidents as well as increase their troubleshooting and Incident resolution skills.• Completes business testing of TSDS components within various environments for validation and solution purposes. Show less

Austin, Texas Area

Work tickets and calls that are outside the scope/abilities of the Level 1 group. Maintain workflow between Issue home and the Level 3 by acting as an advocate for the store and providing level 3 validated test results. Provide mentoring and constructive feedback to L1 to help foster overall issue management quality.

Austin, Texas Area

Austin, Texas Area

Supervisor for the BGA (Ball Grid Array) Repair shop, 3rd shift. Responsibilities include managing understaffed lab by cross training and implementing several reward programs. Also Supervisors are responsible for handling HR issues such as payroll, roster implementation, reviews, merit raises, and bonuses. Met all production goals set before me to date. Played strong roll in inception and implementation of the successful “Water-spider” program. Work in a 24/7-production environment.

Monitored production, makes hiring/firing decisions. Managed employee projects.

Austin, Texas Area

Validate servers and server software for the factory enviroment.