Gary Trottier Email & Phone Number

Round Rock

Austin, Texas Area

Managed the Cash & Print Services and all associated vendors.US & Canada Cash Services TeamManaged the cash application function for Dell Financial Services which consists of 24 US team members and 30 team members in India. Managed the Lockbox postings, ACH processing, Unapplied Suspense, Payments to Dell, Payment Research, Refunds, Lift & Reapplies, Live Checks, Executive Cash Escalations and Management Reporting. • Successfully integrated the DFS Canada AR functions in Dec. 2011• Reduced OPEX expenses by BCI efforts and streamlining processes to save $1.5 M.• Managed Royal Bank of Canada, Regulus, Bank of America, Checkfree & ORCC payment vendors which process in excess of $500M and 1.5 million payments per month • Worked as a Business Sponsor in the Lean BPI Team to realize a savings of $800K• Negotiated contract extensions/amendments and actively participated in RFPs for vendors. US & Canada Print Services TeamManaged the Dell Financial Services print service vendor and 3 team members responsible for all print services projects and process improvements concerning Welcome Kits, Monthly Statements and various types of Customer Service Letters. • Monthly print service volume exceeds three million pieces per month• Supervised several large print projects which saved DFS approximately $650K • Managed print vendor performance to achieve 99% plus service level agreements via daily reporting, quarterly audits and adherence to all regulatory requirements

Austin, Texas Area

Responsible for the Cash Services off-shoring effort for various processing functions to India.• Led the BPO effort by traveling to India to interview, hire and structure the team• Coordinated on-site training, web training seminars and scorecard metric measurements • Won the DFS CFO Award – Saved $1MM in Opex costs for initial BPOManaged the Retail and Wholesale lockbox vendor relationships in the Cash Services function at Dell Financial Services to stabilize and improve cash processing functions.• Proactively Instituted Effective Dating to comply with Regulation Z & the Credit Card Act• Lead the Retail lockbox processor to achieve 92% plus Same Day Processing from a baseline of 41%. Achieved 4.4 Sigma - 99.998% processing accuracy for cash application processing• Met and exceeded the 95% Cash Application Goal of 48 hours • Implemented ICL deposit processing with Regulus & B of A to increase Same Day postings• Trained the retail lockbox team via the look up process to reduce suspense items by 95%

Managed the Accounts Receivable and Cash Application functions with a staff of eighteen. Responsible for the timely and accurate application of suspense items which averaged $500K per day. Also responsible for payment research requests, bank adjustments and monthly reconciliation of bank statements. Revenue totaled $1.2 billion per year. • Recruited, hired and trained the staff to establish Arch’s Corporate AR Department.• Successfully converted/centralized the Mobilecomm and Pagenet Corporate acquisitions AR functions to Arch’s corporate headquarters in Westboro, MA.• Successfully centralized five Arch divisions AR functions to the corporate level• Restructured the Corp AR Department into four teams which resulted in a $1M cost savings• Led the RFP to select a national, two site lockbox vendor • Successfully closed numerous legacy lockbox sites and consolidated all EFT accounts

Master Certificate In Six Sigma (Financial Services), Certificate Of Achievement In: Green Belt, Lean Six Sigma & Lean Six Sigma Black Belt

Mba, Finance/Economics

Activities and Societies: BSA Bryant University, Cum Laude Graduate, Delta Mu Delta National Business Honor Society

Bachelor, Management, Economics