Gary Tseng Email & Phone Number

Xinhua District, Tainan City, Taiwan

Provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, services and mobile devices via a contact center. Support global users for all Corning facilities with live chat or phone call (U.S/EMEA/Taiwan /Japan/Korea/China/India).Serve as the first point of contact for customers seeking technical assistance over the phone>Perform remote troubleshooting through diagnostic techniques and pertinent… Show more Provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, services and mobile devices via a contact center. Support global users for all Corning facilities with live chat or phone call (U.S/EMEA/Taiwan /Japan/Korea/China/India).Serve as the first point of contact for customers seeking technical assistance over the phone>Perform remote troubleshooting through diagnostic techniques and pertinent questions>Active Directory Administration>Actively maintain assigned tickets according to processes and using Service Now>Project interaction/participation>Configuration & distribution of corporate mobile devices>Microsoft Exchange support & administration>Troubleshooting Cisco VPN clients>Facilitating Citrix connectivity>Remediating Symantec Endpoint Protection>Dameware remote connection/utilization>Asset management>Internet Explorer and various browser(s) support>Installation/configuration of various Adobe products>Installation/configuration/troubleshooting of various Microsoft/365 products>Printer/driver troubleshooting & installation>ServiceNow utilization>Cisco WebEx service support>Documentation (records) management>End user incident/request escalations>Multi-team interaction and/or technical round-table participation Show less

台灣 台南市

Offer on-site technical support and assistance, resolving hardware and software issues for diverse clients. part of TSMC Project, involved in the deployment and troubleshooting of LENOVO PC/NB and EPSON printers. also work for other clients such as banks in Taiwan (CTBC, Charter ,First Bank, Mega Bank, DBS Bank), and government agencies.Due to diverse company environments, it is my job to collaborate with a variety of individuals and adapt to on-site conditions as needed>work in… Show more Offer on-site technical support and assistance, resolving hardware and software issues for diverse clients. part of TSMC Project, involved in the deployment and troubleshooting of LENOVO PC/NB and EPSON printers. also work for other clients such as banks in Taiwan (CTBC, Charter ,First Bank, Mega Bank, DBS Bank), and government agencies.Due to diverse company environments, it is my job to collaborate with a variety of individuals and adapt to on-site conditions as needed>work in various of environment and cooperate with the on site IT staff>Assist in the implementation of IT projects, including network installations and system upgrades.>Provide hardware trouble shooting services for PCs, printers, NAS, DVR and servers to retail stores and Enterprise clients Show less

台灣 臺南市

Provide on-site technical support for employee in Central Factory , including hardware and software troubleshooting, installations, and upgrades, ensuring the smooth operation of hardware and software systems. The challenge part is the high temperature and humidity within the factory environment. It is crucial to select and maintain the right equipment appropriately, especially for monitor camera and sensors>Mail server / POS / CCTV Server Maintain>Desktop Laptop troubleshoot… Show more Provide on-site technical support for employee in Central Factory , including hardware and software troubleshooting, installations, and upgrades, ensuring the smooth operation of hardware and software systems. The challenge part is the high temperature and humidity within the factory environment. It is crucial to select and maintain the right equipment appropriately, especially for monitor camera and sensors>Mail server / POS / CCTV Server Maintain>Desktop Laptop troubleshoot and maintain>IT asset management >Network infrastructure setup and maintenance.>PC Peripherals procurement>Employee IT activity tracking>Security system monitoring (CCTV/VIP rooms/entrance gates) Show less

台灣 高雄市

promotion and distribution of computing equipment and software such as servers, desktops, laptops, and peripherals. Proficient in comprehending client's technical needs and proposing appropriate solutions. Forge and nurture business connections with local enterprises or individuals while delivering expert IT consultation services. and post-sales services include aiding users in sending malfunctioning hardware back to the official service center, conducting basic troubleshooting, performing… Show more promotion and distribution of computing equipment and software such as servers, desktops, laptops, and peripherals. Proficient in comprehending client's technical needs and proposing appropriate solutions. Forge and nurture business connections with local enterprises or individuals while delivering expert IT consultation services. and post-sales services include aiding users in sending malfunctioning hardware back to the official service center, conducting basic troubleshooting, performing equipment cleaning maintenance, and offering upgrade consultations>Offering PC repair, establishing or expand Internet infrastructure, and delivering after-sales service support for both small and medium enterprise clients, as well as local neighborhood customers.>Adept at identifying client needs, recommending appropriate hardware solutions>Stayed updated on industry trends, new technologies, and latest hardware to provide informed recommendations to clients.>Installation of computer equipment and even setting up network environments at the customer's designated location​n Show less