Follow all safety guidelines; promote a safe-working environment. Follow all program operational procedures associated withe the MAC. Provide verbal and written explanation of inspection results to inspectors, agency personnel, and/or motorists as appropriate.

Helped Customers receiving technical difficulties with their equipment Trouble-shoot equipment by using Dpet, Watchtower, and GrandslamSet-up install technical visits for new and seasoned customersManaged Accounts of customers who had billing inquiries Supported team members when having difficulty with customer

Oversaw deliveries by checking delivery sheet and ensured all items were present Trained two co-workers on machinery maintenance Formulated a convenient and more efficient way to sort cash drawerAssisted co-workers by fulfilling orders when needed or called upon

Installed applications such as Visio, Microsoft Project, and Snag ItRe-imaged PCs from a set of rebuild CDs called Band XPSet up PCs and printers using computer name and locationTrouble-shoot and resolved routine issues by telephone for end usersTechnical situations analyzed for root cause resolution