Successfully utilized creative marketing and efficiency of operations to consistently increase annual sales.Oversaw all dealership activities as needed, coordinated with management staff, developed major media campaigns, approved key decisions, implemented new Genyses software for inventory controls, and handled all executive-level public relations.Established and maintained key client accounts, increased sales and overall revenues, improved CSI Index ratings, controlled labor and administrative costs, ensured quality customer service, coordinated special promotions, and held strict P&L accountability.; Bought and sold pre-owned cars of all makes and models for an auto dealership. Responsible for customer service, promoting and selling merchandise, handling trade-ins, negotiating sales, and related duties.Successfully increased number of units sold per month with high profit margins and excellent levels of buyer satisfaction. Trained and experienced in advanced closing and customer service techniques and methods.

Owned and operated 2 dump trucks to perform clean-up work following the immediate devastation of hurricane Katrina. Subcontracted trucks to Ceres Environmental Corp. and maintained responsibility for ensuring quality customer service in all pick-up and delivery operations.; Bought, managed, and personally renovated 2 shotgun doubles in the Lakeview area; Personally renovated, updated, and managed properties. Planned and designed projects, selected and purchased materials, obtained permits and financing, oversaw repairs and maintenance, and hired subcontractors as necessary.

Received "Member," "Charter," and "Honor" Level Recognition for Outstanding Achievement.Achieved a #1 Ranking in customer satisfaction index (CSI) in the country from BMW of North America.Responsible for making sales demos and presentations, educating buyers on features and accessories, handling leasing closing deals, and establishing and maintaining key client relations.Sold and marketed new vehicles to individual and corporate customers, greeted clients, demonstrated vehicles, supervised vehicle test drives, assisted with appraisals on trade-ins, educated buyers on vehicle features, and provided customer service. Coordinated contract negotiations with dealership management, closed deals, and prepared final contract paperwork.

Helped found the restaurant in 1990 with Regina Keever and "Award Winning" Chef Susan Spicer. Hosted a Chaines de Rotisserie Dinner with VIP guests including Robert Mondavi, James Beard, and Julia Childs.Recruited as Front House Manager with responsibility for overseeing all front-of-house activities, training new waitstaff and service employees, ensuring timely food delivery, and related training duties for a busy upscale restaurant operation. Responsible for all aspects of daily front-of-house operations, including high quality customer service, food & beverage service, and high-volume sales.

Initially hired as Sales Associate and promoted to positions of increasing responsibility due to superior leadership and performance. Helped grow business due to effective operation and management procedures. Hired, trained and motivated employees, oversaw financing / purchasing activities, and acquired consultative sales & professional selling skills and customer satisfaction index (CSI) training.

Located in the center of New Orleans' business district one block from the French Quarter, the Windsor Court Hotel was voted #1 Hotel in the World by the readers of Condé Nast magazine.The Grill Room has been the recipient of the prestigious AAA 5-Diamond award for fine dining and is listed as one of America's top restaurants in the U.S. by Food and Wine Magazine and Zagat Restaurant SurveyPerformed daily front-of-house, waitstaff operations as captain / server on a part-time basis for a 5-Star, internationally acclaimed fine dining restaurant located within a luxury hotel property. Responsible for training and supervising servers and evaluating performance, allocating tip shares, entering food, beverage, and credit card sales into computer, maintaining and improving service standards and guest expectations, and performing all related front-of-house service functions.

Served as Restaurant Manager for 2 high-end upscale restaurant establishments, with responsibility for supervising and training employees, monitoring employee job performance, and ensuring efficient front of house operations.Coordinated with servers, bartenders, chefs, management, and other staff, resolved issues and conflicts as they arose, and worked to provide a clean, hospitable, and pleasurable dining experience for all customers. Performed daily restaurant opening, end-of-shift checkout, and scheduling for servers, invoicing, labor percentage computation, and balancing of cash and credit cards. Responsible for all closeout operations and front-of-house preparations for the following day. Developed and implemented strategies to increase the per person average dining sales.

Progressed from Banquet Server to Captain due to outstanding food & beverage service.Responsible for coordination of server operations within a VIP and exclusive fine dining environment for an award-winning restaurant featuring classic Creole cuisine. Ensured the highest levels of customer satisfaction, served as guest advocate, suggested menu selections and wine list items, and assisted with problem-solving.

Served as Testing Engineer for a full-service construction materials testing firm with responsibility for coordinating with architects, engineers, and construction managers on a variety of geotechnical, environmental and construction materials testing specifications.Performed load testing for high-rise building projects prior to the opening of the World's Fair, specializing in post-tension elongation specification, including measurement of cables in the field.

As landscaper / groundskeeper for the VA Administration, responsibilities included upkeep and maintenance of lawns and green areas, operating landscaping tools, mowers, weed trimmers, blowers, and tree trimming equipment, and spraying for weeds and insects.

Edsel, ScotlandSelected to serve on Special Assignment for a high-level security telecommunications base located in Edsel, Scotland. Responsible for coordinating with engineers from the Bendix Corp. and assembling radar domes on-site.Served as Recruit Petty Officer Chief / Master at Arms and received rate as Builder Constructionman with MCB1 (Mobile Construction Battalion), specializing in performing electrical & interior wiring for a wide variety of construction projects for the Navy.Deployed to Okinawa, Japan to assist with building recreational facilities used for various Marine Corps. training exercises.