• Certified Six Sigma professional with over twenty years’ experience managing process improvement initiatives within high-volume customer focused organizations, mentoring thirty individuals to Black and Green Belt status, resulting in a combined cost benefit in excess of $5M.• Tenacious self-driven Professional with a diverse knowledge in Net Promoter and Customer Effort Programs, Strategic Planning, Problem Solving, Project Selection, Management, Team Leadership, Coaching, Vendor Management and Statistical Data Analysis.• Dynamic Professional that illustrates strong organizational skills and interpersonal skills while building effective business partnerships, resulting in exceeding expectations.
Listed skills include Six Sigma, Spc, Process Capability, Dmaic, and 35 others.