Gary Vogt Email & Phone Number

San Francisco Bay Area

QUALIFICATIONS• 20+ years’ experience in the Information Technology field with Tier 2-3 field support, technical support management and project management. • A solid history of excellent work relationships, both with the public and internal personnel at all organizational levels. • High in initiative and energy with strong ability to exercise independent judgment. Trustworthy and discreetTECHNOLOGY PROFESSIONAL • Project Planning & Management: Proven ability to plan, organize and lead technical projects/teams in both small and large groups.• Hands on Technical Experience: Software: Legacy Microsoft Windows platforms NT4.0, Windows 2000, Windows XP, 7, Windows 8 -8.1,Current Microsoft OS platforms Windows10, and Windows 11Microsoft Server Platforms Windows Server 2003 – 2016 Microsoft Office 2007- 2016 \ Office 365Internal inhouse software … SBC & Pacific Bell legacy systems and SBC proprietary software. System Hardware: DELL, HP, Lenovo, Intel, AMD; workstations laptops, docking stations, Panasonic tough book laptops; HP Compaq Servers, Apple workstations, IBM compatible hardware systems. Print Support for Canon, HP, Lexmark, Xerox network and personal printers.Imaging tools: Image-X, DSIM, Smartdeploy & Ghost Virus program support for Bitdefender, Emsisoft Anti Malware, McAfee, Trend, & Symantec. Barco Imaging Reading Workstation. Dreagar Apollo & Fabius Tiro anesthe6sia machines.

San Francisco, California, United States

Multi Ward Winner for Personal Contribution and Tech Support. Current work:Multi-Level System, Citrix Virtual desktop infrastructure (VDI), Nutanix , VM Ware , and Workstation Support.DouAzure and On Prem Active Directory Support.Server Patch and cross support for \With Sys Admin TeamsCross Support for \ with Telecom and Network Team.Main Person on team creating PowerShell Light scripting for software and user support.Software Support Microsoft OS , Office , Visual Studio , SQL \ SSMS , AD , Intune , Exchange Server .All internal and external System and Application Support.Main Support for SFHP Executives , Call Center , Development Groups, Finance and Health Services Medical Org.

San Francisco, California, United States

Was responsible for the daily batch processing and loading all incoming and outgoing electronic files for San Francisco Health Plan. Was responsible for month-end and year-end process support. Was a lead on first and second level support for run book operations. ITS staff on the adjustment and maintenance of existing processes, automation of operational data processing systems and utilization of monitoring programs to locate causes for unsuccessful runs and dump review.Was a senior incumbent who guided junior personnel and lead the team in producing recommendations on operation improvements to management. Senior Production Support Specialists were responsible for ensuring that EDI-related production and procedures were maintained and properly executed. Worked with Business Systems Integrations team on inbound and outbound data. Monitored and tracked all production operations, error reporting and handling, troubleshooting responsibilities to included initial data evaluation, and reviews of coding and procedures. Recommended appropriate maintenance strategies and assisted data analyst and development teams with production knowledge that led toward solutions. Ran diagnostic tests to ensure systems are operating efficiently. Acted as liaison between end users and ITS staff. Initiated projects that help improve the quality of standard operating procedures within the team.Lead all production support specialists through issues and run book operations.Responsible for all routine process supportMonitor and maintain all EDI file transfers.SQL job processed Monitor & Run BMC Control M jobsCoordinates EDI testing and trading partner implementation initiativesManage and support existing interfaces and processes to ensure proper information flow.Responsible for ensuring that EDI-related production and procedures are maintained and properly executed Adjust, maintain, and optimize existing processes and assist in the automation tasks as needed.

San Francisco Bay Area

Current work : Enterprise IT Deployment / Project management for Sutter Health Care's California Pacific Medical Centers. Future State deployment for all Desktop related hardware ,software , computer related medical devices / equipment and anesthesia Dräger machines into Sutter / CPMC's new hospital buildings located in San Francisco Ca for the following sites. Mission Bernal St. Luke's Campus , Van Ness & Geary Hospital Campus 1100 Van Ness and their Sutter Stanford 1101 Van Ness Medical Office building. Key responsibilities & Core support:Technical Analyst for Sutter Health’s California Pacific Medical Center (CPMC) 2 new hospital campuses.Project Role: Future state desktop IT equipment and medical device deployment placementData collection, analyzation of IT related assets counts and estimated total cost for 2 New CPMC Campuses. Work alongside internal Medical groups and internal IT groups on pre and post deployment of IT Software, hardware and medical device hardware. Project field leadership Roles.Lead small teams tasked with physical setup and deployment for new hospitals’ IT desktop equipment , Software and desktop related medical devices.IT Deployment lead for build out and deployment of Dreagar Apollo & Fabius Tiro anesthesia machines.Lead for build out and installs for Barco Imaging workstation and monitor setup.Lead for Pharmacy, Central Sterilization, Cardio and Radiology Department and labs.

445 Grant Ave San Franisco Ca

Responsibilities Primary and sole support for in house desktop, server & network for all Chinese Community Health Plan (CCHP). Key responsibilities & Core support: Rapid response to outage situations, installing, configuring, troubleshooting, updating software/hardware, physical printers, desktop, laptop & Server Hardware. Setup and maintain conference centers. Cross intercompany LAN & WAN support administrator. Cellular & VOIP administrator.Support all internal software: Foxit PDF, Adobe software CS + standard PDF, MS Office 2007 -2016, Sage, SolarWinds ticketing system, DST software = MHC, Care Connect, Care Analyzer. McKesson Claim Check, MCG Health, LLC web accounts, Sage accounting Server and Software, Quest Analytics software, WINSCP FTP, FileZilla, Gpg4win / KDE Kleopatra certificate manager and a universal crypto GUI, Cisco VPN, PaloAlto GlobalProtect VPN, ProofPoint.Desktop Responsibilities:CCHP Main Desktop support for all internal computers, printers IP phone and Software. CCHP desktops and laptops were deploy with Windows XP, Windows 7 & 10. Total computer count was around 150 Physical Desktops + 10 Desktop VMs. I built and maintain all Microsoft Windows images for in house deployment using Hyper -V, Smartdeploy & Microsoft ImageX / DSIM. Server Admin Responsibilities: CCHP System support for all internal servers running servers Windows2003 - 2012 R2. This includes both physical and VM based servers. Help Maintain tape backup and Veeam Backup & Replication. Microsoft Active directory & Exchanger server administration. User account creation for AD and Microsoft Exchange, GlobalScape EFT SMB SFTP server, Websense Server, CSC Host Access System, DST Careconnect Server & Trend Micro Anti-Virus Server.Web Admin for CCHP’s: Box.com & OKTA accounts.Handled vendor and software licensing for CCHP. Web services admin, maintain and update website addresses and certificates for external and internal Chinese Community Health Plan websites.

San Francisco California

AT&T / SBC position outsourced with employment bridged over to IBM. Vendor Support for AT&T / SBC Services Inc. Tier 2 technical support for all AT&T internal employees in the City and County of San Francisco with Secondary Support for Marin and Oakland. Employee Support primary support for over 800 internal users & 1200+ secondary users.

San Francisco Bay Area

IT Support: In house field support manager for AT&T internal employees located in San Francisco Metro & Bay Area. Primary support for 600 internal users & 800+ secondary users Key responsibilities & Core support: Installed and administered the local desktop & jointly worked with server and application dev. teams. Tier 2/3: Support: Duties include rapid response to outage situations, installing, configuring, troubleshooting, updating software/hardware to workstations, servers, SMS (Microsoft Systems Management Server) software distribution pushes, testing of company software applications. Managed users’ hardware issues and coordinated with outside hardware vendors (HP, Dell, Xerox and Lenovo) to monitor and make sure vendors completed their contracted obligation to successfully resolve the end users’ hardware problems. Worked alongside and coordinated with AT&T’s interdepartmental technical groups such as NOC, LAN/WAN Services groups, DHCP systems group, asset protection and CIS groups (Corporate Information Security).Software Installed/Supported Microsoft Office Suites, Operating System Support Windows XP pro, Windows Vista, Windows 7, Windows 8, AT&T & Pacific Bell legacy systems, SBC proprietary software. Along with AT&T internal security software and Virus Protection. Desktop / Help Desk ticketing system software: Vantive / Remedy. Hardware: IBM/Lenovo workstations laptops, Xerox network printers, HP & DELL workstations, laptops, Servers Network & personal printers. Key support person for External Affairs, Local State & Federal Gov groups Cantonese, Nihongo / Japanese, Mandarin & Tagalog, Business and Consumer Call centers , AT&T Sales Departments ,CO \ Central Office staff, Technicians and Managers, Outside Filed Technicians , Support Graphic & Media groups.Project Management:Relocation of call centers along with team lead for retirement and deployment of new company Laptop and Desktop.

San Francisco Bay Area

Created and administered multiple network accounts, help create domain user, email and network accounts. Managed virus protection. • Contact for Pacific Bell's Business Telemarketing Center in San Francisco, St. Louis, and San Antonio. Duties included: Troubleshoot user hardware, and software problems. Communicated and worked alongside with outside vendors (IBM Global Services, IBM Standard Desktop Group ISSC, IBM Early Cloud Solutions, and En-Tex). Created reports for processing data revenue. • Project coordination included relocation of 3 telemarketing centers (approx. 1000 users), setup for several new offices, and call center hardware. Created and ran Telemarketing Fulfillment Center. Duties included creating mailers, shipping out books, internet software, and telemarketing promotions. Created data tracking spreadsheets for the amount of mail that went out and of returned mailers for the promotions. Also kept data records of the amount of mailings there were sent out by hired vendors in bulk masses for both returned and of the amount that had been sent back due to incorrect addressing