Gary Voigt Email & Phone Number

Chicago, Il, Us

Served as the principal driving force behind prioritizing strategic decisions impacting IT infrastructure and support service teams, including Data Centers, Desktop Administration, Networks & Telecom Services, Database Administration, System Engineering, DevOps, Agile Services, Cloud Services, Identity/Access Management, Call Center Technology, and ITIL Service Management. Held full accountability for managing a $20M+ budget, 140+ global associates, 8 direct reports, and 8 global-level data centers to support and lead the IT organization through 19 acquisitions within 5 years. Lead teams in understanding the interdependencies between the business and internal technology stacks to define roadmaps, align resources, and deploy solutions. Set the vision, planning, and execution of IT service delivery across the enterprise by leading and managing end-to-end IT-related projects from inception through deployment.• Obtained optimal value with skilled oversight of vendor and service provider performance, including contracts, 3rd party license renewals, and vet/negotiate purchases included in the capital budget outlook.• Leveraged influencing skills across the IT hierarchy and Operations Teams to enable innovative thinking and deliver solutions on what technologies should be purchased, introduced, and deployed.• Stood as the subject matter expert (SME) to improve technology across Contact Center activities by supporting the build-out of a global world-class foundational Contact Center technology platform.• Collaborated across the IT organization to develop, manage, and facilitate the knowledge transfer process for business-critical role transitions, staffing gaps, and succession planning. • Developed key partnership with CISO to plan, develop, and support appropriate compliance with information security, regulatory, and data protection requirements.• Stewardship of Tech Debt risk and alignment with Organizational Leadership for prioritization and financial investment.

St. Louis, Mo, Us

Direct infrastructure and telecom service nationally to interlock across all health ministries. Lead large-scale program initiatives to support evolving business, customer and technological needs while lowering the cost of ownership. Build and cultivate C-Suite relationships within the business and IT organizations throughout the company’s total landscape. Develop a department talent acquisition strategy to include professional development, leadership development and talent pipelining, strategically placing the right people in the right places for successful program transition, integration and deployment.Pilot enterprise solutions/services encompassing infrastructure platforms and architecture to forecast demand and shape future improvements.Define capital/operational project scope, establish budgets, timelines stage gates, managing resources to meet program deliverables.Directly build, manage, and lead teams to identify, evaluate and deploy emerging platform technologies to improve service level agreements (SLAs) and drive efficiencies across all service platforms.Establish strategies for and delivery of infrastructure platforms that maximize resources and provide flawless support of enterprise-wide business systems.Influence the integration of business IT security to support Business Continuity Plans and Disaster Recovery Plans.Monitor value metrics within the portfolio of IT improvements to produce informed decisions that maximizes the return on investment (ROI) as a part of a strong emphasis on continuous improvement process.Provide executive level portfolio performance dashboard on project planning activities across the enterprise.Worked closely with Client Services leaders to develop effective change management and service level strategies to ensure maximum “up-time” during system tests, upgrades and maintenance related activities.

St. Louis, Mo, Us

Hand-selected to serve in this role allowing the standing CTO to focus on the executive-level dissolution of contracted services from an outsourcing partner. Directed and oversaw the day-to-day operations and guidance on all aspects of IT infrastructure for functional areas of the organization to include network, telecom, server administration and data centers. Led strategic technology planning to achieve business goals by prioritizing technology initiatives, overseeing evaluation, deployment and management of current and future technologies. Served as primary point of contact and coordinated activities during the disengagement of outsourced services.Built in-house framework to absorb functions from an outsourced service provider by developing channels to procure technology, create device/technology standards, guide vendor selections and manage service deployment/delivery.Provided leadership and drove to completion and overall Infrastructure Technology Plan composed of 11 Technology Towers across all healthcare ministries.Established goals, directed team activities and evaluated performance of 40+ leaders (direct/indirect) with a mix of accountabilities engaged in the critical and pivotable project to achieve a successful transition of services.

St. Louis, Mo, Us

Led cross-functional teams through the rapid and evolving demands of IT infrastructure requirements and related governance of outsourcing vendors and other multiple Third-Party Provider partnerships. Worked collaboratively with senior leaders, customers and engineering on projects with interdependencies, maintaining tight control and leadership over project schedules, risks, scope of work and budgets. Supervised daily operational activities and processes to ensure they were being applied effectively and at each stage to meet agreed SLAs.Applied due diligence in selecting and recommending suitable technologies to streamline internal operations and optimize enterprise-wide benefits.Supported the development of cost allocation methodologies and oversaw infrastructure costs not transitioned to outsourced parties to ensure cost savings were gained.Directed team to continuously re-evaluate system processes and make adjustments for changing risks and the shifting in priorities and schedules.Assisted with infrastructure investment decisions, ensuring project proposals were consistent, complete and appropriate quality methodologies were followed.Analyzed costs of proposed projects, evaluated risks in IT to advise management and suggested actions steps to increase the effectiveness of project delivery across the organization.Served in a dual role with significant overlap to transition current outsource organization services to Computer Sciences Corporation (CSC) by defining new roles and accountabilities within the group to accommodate the successful onboarding/management of CSC.Ensured a continual progression of the organizational transition with little to no impact or IT disruption.

Milwaukee, Wi, Us

Recruited to serve in a dual reporting relationship to both Ascension Health and Columbia St Mary’s Vice President and Chief Information Officer. Provided oversight in all technology advances in network infrastructure, Desktop PCs, security, end-user training of all associated applications and software. Assumed program level and executive sponsorship of all IT related projects to establish and deploy solutions to meet evolving business strategies. Managed the build-out, evolution, stability and operational support of the enterprise network by working in partnership with engineering, architecture and application groups.Developed and managed operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA, and optimize delivery.Collected, tracked, and analyzed departmental performance data to improve operations, forecasting staffing needs and effectively utilizing all available resources.Worked towards leading, coaching and mentoring technology experts developing talent, having a passion for people and ensuring they are successful.Drove the design and building of a 4,000 sq ft state-of-the-art data center and coordinated the relocation of all technology equipment with zero scheduled downtime.

Madison, Wisconsin, Us

Mckinney, Texas, Us

Havertown, Pennsylvania, Us

Operations Management (Coursework)

Management Information Systems (Coursework)

Electronics Technology (Coursework)