Gary Wake Email & Phone Number

Lytham, Lancashire, United Kingdom

Stratford Upon Avon

Leyland

I was employed at Cegedim Rx who are a leading Pharmacy and Optometry application and service provider. The enterprise systems manager role was to manage the central services and introduce new services to the business. The role combined 3 main functions; Infrastructure Architecture, Technical Operations and Technical Authoring with 4 direct reports. The role was split between technical and management designing new solutions and maintaining the operation of central services that underpin the services provided to the customer base. The team implemented several large projects with significant achievements such as the Message Handler Service (MHS) which provided the integration of messages between local site services and NHS Digital spine services. A new solution was designed utilising CISCO Blade UCS, HP Nimble Fibre Channel Storage and VMWare running Linux Operating systems, Apache Web Services, Cassandra Databases and Active MQ across multiple Data Centre’s. This resilient solution enabled the business to achieve 100% message delivery for 2 years significantly improving the service provided to our customers reducing the major incidents by 99% over a 3 year period. Additional solutions were also designed, monitored and capacity managed such as the migration and decommissioning of services to Hybrid cloud services allowing for new virtual servers to be established on shared infrastructure and development/UAT environments to burst into IAAS or SAAS services reducing the cost of Azure and AWS development environments. Monitoring & alerting was also introduced utilising Nagios XI with a Zabbix Dashboard for all Data Centre services (6 Data Centres) and Logic Monitor used to monitor the network and firewalls (CISCO ASA, Juniper F5) allowing for identification of issues much earlier.This team also provided 3rd Line support to the service desks due to the technical expertise and understanding of the end to end solution and integration.

Leyland

Problem Manager and Technical Operations Manager for Cegedim Rx. Responsible for 14 direct reports and an additional 30 indirect reports providing service delivery for Cegedim Rx customers. Responsible for the transformation of Cegedim Rx Problem Management, service delivery model, Technical Operations and implementation of MSP.• Responsible for the transformation of the Problem Management function with service.• Direct Management of technical authorities, problem analysts, tier 2 and architects.• Development of the framework for ITIL, ISO, TOGAF & SCRUM. Documenting the processes, procedures and standards defined and architected the required solutions.• Introduction of Pre-Active monitoring and integration with corporate solutions on Premise and within the Data Centres.• Responsible for the transformation of service including problem management, incident management, supplier management and managed service.•Direct Management of technical authorities, problem analysts, tier 2 and architects.•Development of the framework for ITIL, ISO & SCRUM. Documenting the processes, procedures and standards defined and architected the required solutions ensuring compliance for ISO:27001 and IG Certification•Introduction of Pro-Active monitoring and integration with corporate solutions on Premise and within the Data Centres.•Restructure of the organization to accommodate the framework and processes to improve the efficiency and effectiveness of the organisation•Provide a bridge between service, sales and development identifying new development opportunities, sales markets and continuous service improvement through identification from problem records, trending, gap analysis and customer workflow models.•Service delivery manager for major corporates, liaising with account managers and sales identifying new sales opportunities and management of service delivered.•Supplier management of ATOS, HSCIC, RedCentric, QXL, Autotask and Steria.

Prestwich

Technical Manager UK&I for CSC. CSC bought iSOFT and as such this is continued service since April 2005I was responsible for all aspects of the Primary Care and Secondary Care (Acute) programme within CSC.I had 22 direct reports who provide implementation, design and support services to our customers and 3 data centres.My role managed three departments, implementation, support and architecture design focused on aligning the customer solutions to business strategy for CSC and our customers following ITIL, TOGAF and ISO Standards.I was responsible for the alignment of the Primary Care service consisting of organisation changes, standards, processes & procedures, technical architecture, implementation and continued support to contractual SLA's.Development of incident, problem and supplier management within the department and align these with our third parties and customers.My role required me to identify requirements from stakeholders; caveats from contracts, governance and technology, aligning the business to support these which has resulted in changes to the architecture of the solutions, the organisation of the teams, processes & procedures, statements of work and standards to ensure consistent repeatable deliveryCreated the architecture of the Primary Care hosted solution to GPSoC Level 4 standards built on VMWare vSphere 5, Microsoft SQL Server 2008, HP MSA & EVA, HP Blade Centre and replication between data centres to meet level 3 & 4 standards.Responsible for the service and support of 2000 GP Practices sites, over 100,000 users and over 1 million transactions per day.Managed the migration of the CSC Data Centre Primary Care hosted solution from ex-iSOFT datacentre in Prestwich to resilient CSC Datacentre's located in Kent.Working with third party companies through supplier management to ensure architecture designs exceed requirements.

Process improvement manager for DI & SDRM. Responsible for the identification of problems within the development lifecycle of DI and SDRM and conducting Gap Analysis. The team was responsible for architecting new solutions and toolsets for DI and SDRM to ensure any problems identified could be addressed. This involved the production of an automated asset management system, HR Staff directory, Quality Management System, ITIL process improvement and incident management system. The team was customer focused and worked closely with the customers to develop solutions within EDS to improve deliverables to the customer (DWP & DTSS). The toolsets constructed were based mostly on Microsoft products, BizTalk, Share point and project server, SQL, Windows 2003 Server, Team Foundation and IBM Rational.The development of Microsoft Team Foundation product and templates for September release.The development of toolsets using Rational, BizTalk, Sharepoint 2001 / 2003, Project Server 2003, SQL 2000 / 2005, Windows 2003 and ISA Server 2004.The development of Quality Management Systems, Staff Directory, Asset Management and incident Management.The production of complete process maps defined against ITIL framework, CMMI Engineering framework and ISO standards.Internal Auditing of EDS DI & SDRM systems to agreed standards for both EDS and DWP. Part of the Joint Action Team Audit.

for the software team and Environment Management Group Leader. I was responsible for a team of 17 technical staff providing support to the development, test infrastructure for the DOI DWP project. This project is for the development of the DWP estate consisting of 130,000 workstations and 50,000+ servers. My team was responsible for ensuring delivery times to the live estate could be met through the support of the testing lifecycle of the project. And problems encountered had to be resolved by my team. The team provided 1st to 3rd line support, infrastructure architecture and development to the DWP and EDS departments. I was responsible for writing all processes and procedures to ISO standards for the department and ensuring these were followed by the department staff. I was responsible for the training regime for all department staff for all new technologies to be applied to the estate. This includes Windows 2000, Windows 2003, Exchange 2000/2003, IBM AIX, Linux, Tivoli, ECM, Oracle 8i, SQL just to name a few.The Development of the test and development infrastructure for the DOI DWP projectThe ISO process definition and implementation throughout the department.Windows 2000/2003 architecture and support.IBM AIX solution and support.TIVOLI rollout solutions.

Responsible for a team of seven, responsible for the Design, Implementation and support of the Windows NT Domain's. This consisted of multiple Domain's worldwide, Hardware technologies, voice over IP call systems and Internet technologies. The Design and Implementation of UK and US Network Infrastructure and WAN Links.The Design and Implementation of Disaster Recovery Sites including Dark Fibre Backup Solutions for SAN Storage Works.Development of Common Operating Environment Image and rollout.Windows 2000 Configuration and rollout.Develop remote support solutions for LAN and WAN using SMS and Netop.Provide Support to Internal Clients across all sites, LAN and WAN

Part of a team providing full support for The Group Internal Audit section of Barclays Bank Plc. This included the design and integration of a Windows NT Domain and Novell 4.11 Netware across a 64kb MPRN to multiple sites through out the United Kingdom. Responsible for the development of client Images for rollout of machines to create a common operating environment using Windows NT Workstation 4.0, ready for migration to Windows 2000 or Netware 5. Responsible for the Development of SQL server and Lotus Domino for Mail and Intranet development and Notrix application.Netware 4.11 Integration with Windows NT Server and Workstation across IP Tunnels and MPRN.Development of Common Operating Environment Image and rollout.Provide 1st to 3rd line support for Group Internal Audit at Barclays Bank Plc.Develop SQL Server and Lotus Domino for Intranet and Notrix EnvironmentBuilding and support of all Compaq Equipment and Dell Equipment.

Part of a team providing 2nd and 3rd line Network, Desktop and Hardware Support for Zeneca Pharmaceuticals in the United Kingdom and Europe (Over 1500 users), supporting there WAN consisting of both Windows NT 3.51 and Windows NT 4.0 Servers and also there client machines which run Windows NT 4.0 Workstation, Windows 95 and Windows 98. Responsible for the administrating the various Backup Domain Controllers and Primary Domain Controllers on a variety of Windows NT Domains and providing a 3rd line desktop support on there common operating environment. Responsible for providing NT Support and desktop support remotely from Manchester using software such as SMS (Systems Management Server) aswell as the standard NT administration tools such as Server Manager, User Manager for Domains.Providing 3rd line support for all desktop clients. Hardware support, installation and training. Software support and data analysis. Providing 2nd Line support for RAS (Remote Access Services) on all platforms to ensure constant communication between sites. Providing 2nd and 3rd line support for Compaq Servers which includes Hardware and Software support aswell as installations.Providing 2nd line support for Year 2000 compliance issues on all systems within Zeneca. Including Hardware upgrades, Bios Flashes and Software updates.

Part of a team providing 1st and 2nd line Network, Desktop; Over 1200 users), supporting both there WAN and LAN consisting of Windows NT 4.0 and Novell 4.11 Servers and also there client machines which run Windows 95, Windows 3.11 and Windows NT 4.0 Workstation; Novell client 32, client VLM and Netmanage.; Responsible for Hardware and Software support of all systems locally or remotely using SMS or Managewise.Responsible for the installation and upgrading of all systems; Providing training to users on all Versions of the Microsoft Office suite, Windows 95, Windows 3.11, Dos 6.2 - 6.22 and Windows NT 4.0 Workstation.; Creating and implementing an auditing and support line system for Ingersoll Rand North West using Access and Visual Basic. Auditing all systems on a regular basis and ensuring compliance.Responsible for the connectivity of all system to an IBM Mainframe AS400 using Client Access, Mocha and Netmanage across the LAN and WAN. The configuration and administration of the IBM 8235 Dial up Server. Aswell as administrating Novell 4.11 and Windows NT 4.0 Servers.

Part of a team providing 2nd line Network, Desktop and Hardware Support for Bolton Institute (Over 600 users) supporting there LAN consisting of Windows NT 3.51 and Windows NT 4.0 Servers and also there client machines running Windows 3.11 and Windows NT Workstation 4.0.Responsible for providing Hardware support for all systems on Bolton Institute Domain. Installation and upgrading from Windows NT 3.51 to Windows NT 4.0.Responsible for the training of students and Lectures on Various Software Packages including Microsoft Office (all versions), Adobe PhotoShop and Adobe Illustrator Responsible for providing support for all software packages used by Bolton Institute including Borland C, Delphi and Visual Basic.

Part of a team responsible for the roll out of computer systems for PAP Computer Maintenance Ltd.Responsible for the building and installation of computer systems and networks for a variety of PAP Computer Maintenance's customers. Which include Windows NT 3.51, Windows NT 4.o, Novell 4.0, Novell 4.11, Windows for Workgroups and PIC systems.

Higher National Certificate, Software Development

Hp Aps, Proliant Servers, Desktops And Notebooks

Microsoft Certified Systems Engineer (MCSE), Windows NT, 2000 & 2003. ITIL Foundation Certified. Certified Novell Administrator (CNA).