Gary Waldrep Email & Phone Number

Van Alstyne, Texas

• Engineering technical solutions for telecommunications products such as Hosted, Toshiba, Mitel PBX’s and Managed Services. Providing explanations, demonstrations, and literature; writing proposals; responding to.
• Project Manage the customer installation by provisioning circuits and ordering all equipment necessary to complete the installation. Have weekly project status calls with the customer. Work with internal resources.
• Assist Sales Team expanding accounts by maintaining rapport; answering requests; introducing new products and services, and upgrades and studying account needs pricing by evaluating competitive developments; analyzing.
• Responsible for developing and maintaining all sales quote and project management procedures. Also developed training process for new salesmen.

Irving, Texas

• Managed a team of senior technical analysts responsible for providing technical account management services to customers through the installation lifecycle.
• Provided dedicated senior analysts to US Government Agencies per contract agreements.
• Collaborated with product development teams on software fix escalations and to ensure customer outages were resolved a in a timely fashion.
• Authored and implemented training programs for BlackBerry Technical Account Managers to expand their knowledge on the latest BlackBerry Enterprise Server software releases.
• Delivered vital customer outage statistics and installation activity updates to BlackBerry C-levels using in-house reporting tools and industry CRM databases.
• Developed employee training and mentoring plans used not only for direct reports also in cross-functional teams.

Irving, Texas

• Managed a team of 17 tech resources in 3 distributed teams providing services including design, installation and support of BlackBerry Mobile Voice System (MVS) and support for BlackBerry Enterprise Server (BES).
• Created processes for Enterprise Sales Service Delivery Team to streamline installation timeframes from one week to one day and an immediate result reducing department budget costs by 30%.
• Management up to 80 concurrent customer projects in the US and Europe.
• Developed strong relationships with key stakeholders and cross functional teams including Development, Product Management, Customer Support, Sales, 3rd party vendors and external enterprise partners to create a better.
• Delivered quarterly presentations on team accomplishments and metrics to VP of Sales. Reports showed an increase of 55% in the number of installations being performed remotely due improved installation processes.

Irving, Texas

• Responsible for installation of the BlackBerry Mobile Voice System (MVS) software and integration to the customers PBX.
• Provided onsite customer training, whiteboard sessions and remained post-installation contact until project transitioned to Support.
• Developed processes for standardizing MVS implementations and reporting in the newly formed Enterprise Sales Service Delivery team for all Field Engineers and junior team members.
• Proactively researched, documented and updated technical requirements for deployed systems and future releases.
• Collaborated with key stakeholders at 50+ customer sites in North America and Europe to design, install and deploy to MVS users.
• Conducted weekly status meetings with customer discussing project progress and potential risks.

Dallas, Texas

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• Managed team of 7 senior sales engineers and monitored training requirements.
• Responsible for all requests for Proposals (RFPs) and Proof of Concept for Fortune 100 companies and carriers.
• Led a team of sales engineers to support sales efforts to then MCI WorldCom (currently Verizon).
• Designed Voice over IP (H.323. and SIP) solutions for the enterprise and Carrier. Implemented Ericsson’s ENGINE and ENGINE Bridgehead allowing carriers to transport circuit Switched traffic over an ATM backbone for.
• Authored and implemented test plans for proof of concept and acceptance testing of wired and wireless equipment for Midwest ISPs and wire line carriers.

Irving, Texas

• Responsibilities included pre-sale and post-sales product design and trouble shooting of all voice and data installations for Neiman Marcus, Harcourt General, Zale’s Corporation, Nokia Corporation, Alcon Laboratories.
• Project managed the conversion of Neiman Marcus’s voice and data network from AT&T to MCI.
• Provided outstanding customer support which allowed Sales Team to win Neiman Marcus’ parent company and Harcourt General Subsidiary’s accounts increasing the portfolio from a $3 million account to $26 million per annum.