Service Desk Advisor
CurrentMain duties includeTelephone answering to internal and external customersLogging and prioritising requests and incidents using the ITIL FrameworkManaging scheduled tasksWord processingWorking with spreadsheetsRaising purchase orders and invoicesAssist in the preparation of reports and spreadsheetsFiling and document processingWorking to agreed business SLA's and KPI'sActive Directory and Exchange server work including account creation and account… Show more Main duties includeTelephone answering to internal and external customersLogging and prioritising requests and incidents using the ITIL FrameworkManaging scheduled tasksWord processingWorking with spreadsheetsRaising purchase orders and invoicesAssist in the preparation of reports and spreadsheetsFiling and document processingWorking to agreed business SLA's and KPI'sActive Directory and Exchange server work including account creation and account management Show less