To act as the strategic partner for the customer community; responsible for overseeing the establishment of long term working partnerships with customers, understanding their business direction, and ensuring that Siemens PLM encourage the customer to leverage maximum business value from the Siemens PLM solution and capabilities. Advocate best practice for all customer facing service delivery for Siemens PLM Services engagements; including Pursuit Management, Customer Engagement and… Show more To act as the strategic partner for the customer community; responsible for overseeing the establishment of long term working partnerships with customers, understanding their business direction, and ensuring that Siemens PLM encourage the customer to leverage maximum business value from the Siemens PLM solution and capabilities. Advocate best practice for all customer facing service delivery for Siemens PLM Services engagements; including Pursuit Management, Customer Engagement and Solution Architecting. Provide guidance and advice on driving customer strategy and value delivery in a consistent manner through all activity.Drive service delivery improvement initiatives within the Professional Services Team, influencing partnering relationships with Sales, Pre-sales, partners and resellers to enable to delivery of consistent, high quality customer experiences throughout the Siemens engagement.Manage the Customer Engagement and Solution Architecture teams, including utilisation optimisation, support work allocation, performance management, people development, capacity and succession planning, in conjunction with the wider Services Management team, ensuring that there is alignment to the Services Strategy and goals. Show less

Currently deployed on a 6 month secondment to Greater China in the Enablement of a new Business Consulting capability.Improving the alignment between PreSales/Sales to Professional Services in China so that new projects can be contracted at a lower risk and increased services profitability. Supporting the development of the newly formed Business Consulting team in China by mentoring the Business Consulting Manager and Business Consultants in good practice.Enabling standard… Show more Currently deployed on a 6 month secondment to Greater China in the Enablement of a new Business Consulting capability.Improving the alignment between PreSales/Sales to Professional Services in China so that new projects can be contracted at a lower risk and increased services profitability. Supporting the development of the newly formed Business Consulting team in China by mentoring the Business Consulting Manager and Business Consultants in good practice.Enabling standard processes to be adopted in Professional Services selling. Show less

The Business Consultant aims to position and drive the strategy and delivery of an excellent customer experience from the early engagement phases, and throughout the project delivery phases with the aim of building strong ongoing relationships with our customers resulting in ongoing business opportunities.The Business Consultant is responsible for steering and facilitating the effective and efficient collaborative pursuit of business opportunities, working with Sales and Pre-sales teams… Show more The Business Consultant aims to position and drive the strategy and delivery of an excellent customer experience from the early engagement phases, and throughout the project delivery phases with the aim of building strong ongoing relationships with our customers resulting in ongoing business opportunities.The Business Consultant is responsible for steering and facilitating the effective and efficient collaborative pursuit of business opportunities, working with Sales and Pre-sales teams to ensure a consistent and commercially robust approach is adopted throughout the pre align and align phases, and providing ongoing commercial support and consultancy to the services team throughout the full project delivery, proactively working with the account managers to identify, qualify and pursue in a manner that is consistent with the relationship strategy with the customer.The main focus areas are within CRM, Opportunity Pursuit, Project Initiation and Delivery and Internal Business Operations. Show less

Responsible for the creation of a UK based Aftermarket Engineering capability, with responsibility for aftermarket care for EMEA and APACMajor airline retrofit program secured 6 months after the creation of the team with a multi-million $ contract value.The departmental responsibilities were to fully satisfy the aftermarket engineering seating installation base, of the worlds leading seating company within the UK, Europe and Asia.