I am a seasoned business development, financial administration, and customer relationship management professional with 15+ years of experience. Recognized for demonstrating a natural aptitude for sales strategies, as well as for creating innovative client support and staff training programs. Professional focal points also include operations management, lead generation, market share objectives, consumer insights, marketing campaigns, presentation skills, workflow management and process improvements, KPI achievement, and numerous facets of team leadership excellence. In my present role with Sitel Group, I work in tandem with some of the world’s leading brands to support customers in association with billing inquiries, account or product questions, service orders, installation scheduling, and troubleshooting. My achievements in this position have included meeting or exceeding all KPIs provided for four consecutive months, along with attaining a perfect score of 100% on quality evaluations. Earlier in my career, I enjoyed a longstanding role as Manager of DMP Services with Consumer Education Services, Inc. In this role, I oversaw debt management program strategies designed to deliver on varying business and revenue objectives. I also acted as primary point of contact for stakeholders, and spearheaded comprehensive training and coaching opportunities. During my tenure, I was accountable for increases in annual revenue by $500,000 and client retention by 5%, along with leading the inbound sales team to the company’s highest monthly enrollment figures.Colleagues describe me as a progressive, motivated, and experienced business development, financial administration, and customer relationship expert who can be relied on to offer superior solutions that consistently deliver positive results. I am interested in new opportunities, as well as in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.