Gary Watford Email & Phone Number

Bath, Maine, United States

Leadership & Strategy:Lead, mentor, and develop a high-performing team of telecommunications and data services professionals.Develop and implement strategic plans for telecommunications and data services, aligned with overall organizational objectives.Collaborate with cross-functional teams to assess communication and data needs, recommending and implementing appropriate solutions.Stay abreast of industry trends, emerging technologies, and regulatory changes.Operational Excellence:Oversee the day-to-day operations of telecommunications and data services, including network infrastructure, voice and data systems, and cloud-based solutions.Manage vendor relationships, negotiate contracts, and monitor service level agreements.Ensure the reliability, security, and optimal performance of critical infrastructure.Troubleshoot complex technical issues and implement timely resolutions.Develop and enforce policies and procedures to ensure compliance with industry regulations and best practices.Financial & Performance Management:Develop and manage budgets for telecommunications and data services.Monitor and analyze expenses, identifying cost-saving opportunities.Track and report key performance indicators to measure the effectiveness of services and initiatives.

Bath, Maine, United States

As an IT Specialist III at General Dynamics - Bath Iron Works, played a pivotal role in ensuring the robustness and efficiency of IT infrastructure while contributing to various technological advancements. Key responsibilities and achievements include:Performance Enhancement: Designed and implemented performance tuning capabilities, ensuring optimal service levels and system efficiency to meet organizational needs effectively.Standards Development: Developed and established standards and guidelines for software use, protecting sensitive information, and guiding the acquisition of new software, contributing to enhanced security and streamlined operations.Database Management: Managed logical and physical database descriptions, coordinated database development within project teams, and ensured the integrity of data architecture, aligning data models with user needs.Disaster Recovery & Backup: Designed and implemented disaster recovery systems, ensuring 100% system availability by performing regular system backups, safeguarding data integrity, and minimizing potential disruptions.Technical Support & Leadership: Provided 3rd tier support for technical issues, acted as a technical lead on complex projects, and contributed to defining future technology strategies, exhibiting strong leadership and technical expertise.Process Improvement: Identified opportunities for process enhancement and innovation, providing creative input to the development process, resulting in improved workflows and increased efficiency.

Greater Boston Area

As a Customer Success Manager II at Carbonite, played a pivotal role in driving customer satisfaction, retention, and revenue growth. Key responsibilities and achievements include:Renewal Strategies: Increased renewal rates and reduced churn by implementing effective strategies, ensuring customer retention and loyalty, thereby contributing to the company's revenue stream.Revenue Expansion: Successfully expanded revenue in accounts through cross-selling and up-selling initiatives, identifying opportunities within existing client bases to drive additional sales.Customer Lifecycle Optimization: Defined and optimized the customer lifecycle journey by developing listening points, segmentation strategies, and continuous improvement initiatives, resulting in enhanced product adoption and higher customer satisfaction.Advocacy and Advocacy Development: Cultivated customer advocacy and reference-ability, influencing future lifetime value through higher product adoption rates and increased customer satisfaction levels.Market Insights and Learning: Engaged in learning from industry best practices, analyzing market trends, and implementing insights to improve customer success strategies and practices within the organization.Collaborative Team Engagement: Fostered collaboration within teams across the customer lifecycle, working closely with various departments to ensure a cohesive and customer-centric approach in delivering service excellence.Achievements: Significantly contributed to revenue growth through successful renewal strategies and revenue expansion initiatives. Successfully optimized the customer lifecycle, fostering advocacy and higher product adoption rates, resulting in increased customer satisfaction levels.

Lewiston, Maine, United States

As a Business Support Specialist at TD Bank, fulfilled a critical role in maintaining operational efficiency and ensuring compliance within a dynamic banking environment. Key responsibilities and achievements include:Regulatory Compliance Management: Maintained a comprehensive understanding of banking rules, regulations, and policies, ensuring strict adherence across operational functions to mitigate risks and maintain compliance standards.Operational Oversight: Reviewed and managed daily reports in the document management system, overseeing tasks such as check printing, file maintenance, account reviews, and system access audits, ensuring accuracy and adherence to protocols.Proactive Problem Resolution: Addressed issues related to account maintenance, state taxes, deceased customer benefits, and compliance monitoring, leveraging a proactive approach to mitigate potential problems and streamline processes.Cross-Functional Support: Provided backup support for bank operations, offering assistance in various tasks and responsibilities to ensure operational continuity and efficient workflow during peak times or staff absences.Reporting and Documentation: Compiled and maintained audit-related documentation, including reports, letters to customers, procedure updates, and compliance monitoring records, contributing to the bank's stringent documentation standards.Process Improvement Contributions: Identified opportunities for process enhancements and efficiency improvements, offering suggestions and implementing changes to streamline operations and improve overall productivity.Achievements: Played a pivotal role in maintaining meticulous records, adherence to compliance standards, and contributed to the ongoing enhancement of operational processes, ensuring a seamless banking experience for customers while meeting regulatory requirements.

Jacksonville, Florida, United States

As a co-founder of JaxHax Makerspace, spearheaded the establishment and management of an innovative collective workshop aimed at fostering a collaborative environment for tool sharing, idea exchange, and skill development. Key responsibilities and achievements include:Founding Leadership: Initiated the ideation, planning, and launch of JaxHax Makerspace, demonstrating entrepreneurial vision and strategic direction in creating a vibrant space for creativity and innovation.Community Building: Cultivated a diverse community of makers, providing a platform for individuals to share tools, expertise, and resources, fostering an environment conducive to learning and experimentation.Operational Management: Oversaw day-to-day operations, managing logistics, space utilization, and membership engagement to ensure a conducive and welcoming atmosphere for all participants.Program Development: Designed and implemented various workshops, events, and educational programs aimed at enhancing technical skills, promoting collaboration, and stimulating creativity among members.Promotion and Outreach: Led marketing and outreach efforts to increase awareness and attract a diverse audience, utilizing social media, networking, and community engagement strategies.Achievements: Successfully established JaxHax as a recognized hub for innovation, garnering positive feedback and participation from the local community. Fostered an inclusive environment that facilitated the realization of numerous collaborative projects and skill-sharing initiatives.Impact: The establishment of JaxHax Makerspace provided an essential platform for enthusiasts, hobbyists, and professionals alike, fostering a community-driven ethos that encouraged exploration, learning, and creative expression.www.jaxhax.org

Jacksonville, Florida Area

As an Account Executive at CompUSA, played a pivotal role in fostering client relationships, driving business growth, and contributing to the company's success.Client Relationship Management: Built and maintained lasting relationships with clients and partners by understanding their needs, anticipating requirements, and providing tailored solutions, resulting in increased client satisfaction and loyalty.Workflow Coordination: Coordinated internal and external resources effectively to expedite workflow, ensuring seamless project execution and delivery of services while upholding best practices and meeting organizational goals.Market Research and Analysis: Stayed current with company offerings and industry trends, analyzing data to identify market trends, assess competition, and formulate strategies that maximized growth opportunities for the company and its clients.Problem Solving and Value Demonstration: Resolved client issues by exceeding expectations, illustrating the value of products and services to create growth opportunities, compiling and analyzing data to identify trends, and implementing strategies that drove success.Collaborative Contribution: Participated in brainstorming, office activities, staff meetings, and client sessions, contributing to program development, research, and the enhancement of existing client relationships and prospecting activities.Sales and Networking: Conducted prospecting activities such as cold calling and networking, regularly following up with clients to ensure their needs were met and identifying potential opportunities for business expansion.Database Management: Maintained a comprehensive database of clients, prospects, partners, and vendors, ensuring accurate and up-to-date information for effective communication and business development.Achievements: Consistently achieved and surpassed sales targets, fostering significant revenue growth and contributing to the overall success and market positioning.

Education record

Education record