Gary White Email & Phone Number

Fleet, Gb

Burgess Hill

West Sussex, United Kingdom, United Kingdom

Branch Manager - Fire and Water Services Division with-in South East, managing a team 2 Ops Managers and 30 field operatives with P&L control of commitment budget of £3.8M to return 34% Gm with 25% profit.Overseeing Day to Day process and management of:Fire Alarms, E/Lights, AOV, Door Entry and Warden Call systems, Extinguisher Supply and Maintenance. Water Legionella testing and monitoring processes, Risk Reviews, remedial work.

Day-to-day performance monitoring and coaching of a team 25 employeesClose monitoring of company P & L, insuring required budgets and EBIT are met, £3.4MGenerating monthly and quarterly target forecasts for all departmentsMonitoring and issuing work loads, ensuring customers service is on time and within contractual obligations, ensuring callouts are attended within requested time scalesFocus on organic growth through client management and developing additional revenue streams, whilst maintaining relationships with current portfolioAccounts, including invoicing, credit control, overheadsEnsuring any training/health and safety needs are adhered to and carried outQuality auditing and adherence to current British StandardsMaintaining Company accreditations and ISO 9001Ordering and issuing of stock Bid and tender generation for multi site clientsCompleting installation designs within required standards.Project management.October 2009 project managing acquisitions through re-branding and IT system integration. Unify company documentation and marketing material – continuing with the Initial acquisition Feb 2011.Deputising to the Operations Director – on day to day operational needs.March 2010 pilot new business IT platform and generate relevant new paperwork and guidance on reports/business process’s required etcManage and maintain fleet requirements.

Day-to-day performance monitoring a team of engineers covering the fields of:Portable extinguisher service (8 engineers) annual performance £1.5mAlarm service and remedial/install (10 engineers)annual performance £1mDry Riser service (2 engineers) annual performance £200,000Close monitoring of branch P & L, insuring required budgets and EBIT are metGenerating monthly and quarterly target forecasts for each departmentMonitoring and issuing work loads, ensuring customers service is on time and callouts are within requested time scalesAccounts, including invoicing, maintaining spreadsheets, credit controlEnsuring any training/health and safety needs for engineers are carried outQuality auditing and adherence to current British StandardsMaintaining BAFE portfolios for portable engineersOrdering and issuing of stock Processing alarm remedial works from quotes to installation, issuing variation certificates and any other documentation where requiredEnsuring company policies and procedures are adhered to Maintaining database of all engineers fleet vehicles including, MOTs, servicing and tax. Monitoring fuel usageArranging team and project meetings on a monthly basis for each disciplineKeeping sickness and holiday records updated, managing poor attendance levelsCompleting Bi-annual Performance Appraisal's for all direct reports.Building up a rapport with customers following through any customer queries/complaints/technical requests to resolutionMaintain existing Customer base with continued review of products and services supplied, reviewing contracts to minimize attrition.Increase customer base through cross selling of products and services to existing and new customers.Completing annual BAFE and BSI assessments with relevant body representatives

Day to day performance monitoring of a team of 15 portable service engineers and 12 alarm service engineersMonitoring and issuing work loads, ensuring customer service is on time and customer callouts are within requested time scalesOrganising engineer's geographical areas for best performance and time management from each engineer is achievedEnsuring training needs for engineers are carried outQuality auditing and adherence to current British StandardsEnsuring company policies and procedures are adhered to Maintaining quality records and ensuring scale/meter calibrations are maintained.

Day to day performance monitoring of a team of 8 portable service engineersMonitoring and issuing work loads, insuring customer service is on time and customer callouts are within requested time scalesEnsuring the training needs for engineers are carried outQuality auditing and adherence to current British StandardsEnsuring company policies and procedures are adhered to Maintaining quality records and scale calibrations are maintained

Servicing portable fire equipment in the SW and KT postcodes, ensuring that all customer requirements are meet and all services are carried out on time in the month dueSales of all fire protection products, fire training, ancillaries, signage, gaining of alarm contracts from existing portable customers.Increase customer base through cross selling products and services to existing and new customers.

Servicing portable fire equipment, areas covered: Midlands, Yorkshire, Central London and the West Country. Ensuring that all customer requirements are met and all services are carried out on time in month dueSales of all fire protection products, fire training, ancillaries, signageMaintaining issue of work to other engineers, assisting in work loads when requiredAssisting in the warehouse with renovation of extinguishers and re-fill of co2 extinguishers and cartridges.