Reported to the CFO and managed the Application Development, Infrastructure, and Service Desk teams, supporting over 450 employees at Everest.Developed and delivered a strategic roadmap for Everest’s IT function to align with business objectives and future technological advancements. Responsible for budgeting and forecasting for both existing and proposed technologies within the organisation.Overall responsible for day-to-day operations of cloud & on-premise systems, and application enhancements.Cultivated strong internal customer relationships across business functions to gain a comprehensive understanding of their challenges and efficiencies. Leveraged KPIs to identify and address areas of concern while recognising successful practices.Created comprehensive board packs that effectively communicate solutions, recommendations, and financial considerations for the introduction and replacement of technology within the business.Spearheaded Cyber Security initiatives and raised board-level awareness, engaging external services to assess, create a roadmap, and implement security controls and policies.Implemented a comprehensive framework for change management, incident management, and handling application development change requests. Introduced Jira Service Management for IT Support to streamline operations.Led the modernisation of the company’s central Oracle cloud-based application (OCI, DBCS, ADW), transitioning from forms and reports to APEX and OAC. Established and championed an outsourced partnership with Oracle’s Advanced Customer Service, fostering a unique and close working relationship with Technical Account Management as the single point of contact for ACS and Customer Success Service. This initiative earned recognition from CSS for enhancing daily operations and increasing system availability to 99.8%, positioning Everest as a reference customer for Oracle.

Building robust customer relationships and maintaining project timelines by promptly communicating potential risks and proactively mitigating them when feasible.Supervised the project team to uphold manufacturing schedules for client delivery and installation management. Implemented diverse IT solutions to enhance business efficiency and cost-effectiveness. Educated colleagues on the strategic benefits of IT in small business operations.

Collaborated with business sponsors and stakeholders to develop business architecture, capturing objectives for business systems, and defining detailed business cases and system requirements.Collaborated with Project Managers, Systems Architects, and Senior Software Developers to jointly ensure project feasibility, evaluation, quality assurance, and successful completion.Designed, developed, and optimised financial reports on the UK's primary Fund & Valuation Management system, ICON. Implemented collaborative tools to enhance team efficiency and stability in the work environment.

Led process improvements to mitigate risk and enhance efficiency across diverse application environments. Managed production support, incident escalation, and resolution across multiple technology teams, consulting with stakeholders to ensure timely and impactful resolutions.Managed both internal and external penetration tests, bridging the gap between development and global security teams. Directed global technical teams to resolve issues and produced client-facing documentation. Led disaster recovery management efforts, supporting multiple technology teams in achieving successful DR documentation and tests.Developed a comprehensive global disaster recovery plan accessible to all technology teams within the organisation. Innovated a reusable "test pack" to streamline internal and external penetration testing, significantly reducing setup time by several days per test. Integrated penetration testing and disaster recovery verification into the SDLC to mitigate risks associated with each application release. This initiative led to a more stable, robust, and secure disaster recovery and production environment.