Sr Technical Architect• Managing and executing customer pilots and Proofs of Concept, mapping RFI/RFP requirements to software solutions• Experience developing and selling Artificial Intelligence solutions to Financial Service Customers• Implemented a new customer service training program, resulting in a 25% increase in customer satisfaction scores and a 10% decrease in call handling time• Analyzed call center metrics and identified areas for improvement, leading to the development and implementation of new call center processes that reduced call abandonment rates by 25%• Leveraged OIC’s adapters to connect with on-premises and cloud applications, enabling seamless data flow.• Established maintenance of team tools to support development and migration.

• Designed Google cloud architecture and designed data flow pipeline to ingest real time batch processing.• Configured Kubernetes cluster for deployment and execution of code.• Created a Google cloud VPC and database subnet groups for isolation of resources.• Monitored network activity and investigated security breaches and incidents on google platform.

Assess prospective customer needs and uncover requirements for Hitachi solutions.Demonstrate products to technical and non-technical audiences, at executive and/or technical levels, and at pre- and post-sales meetings.Independently coordinate all aspects of technical product evaluations, from installing the application to helping prospective customers interpret data in the context of their environment.Promote Cloud-based or software-as-a-service (SaaS) and mobile technology solutions.Leverage consultative methods to gather customer requirements, aligned customer needs with SaaS technologies and successfully presented high-impact, complex SaaS solutions.Lead architecture design discussions and recommend an appropriate combination of technologies for production deployment.

Designed and implemented cloud solutions on Amazon Web Services. Gathered technical requirements, assessed client capabilities and analyzed findings to provide appropriate cloud solution recommendations and adoption strategy. Set expectations for solutions and demo progress to clients for key milestones. Experience with Active Directory, SAML, web Single Sign-on (SSO), OAuth and other authentication technologies.Responsible for providing advanced engineering support to production support teams for complex application performance and infrastructure issues.

Member of the Professional Services team for Fortune 100 clients. Responsible for designing cloud solutions with CSC Agility (CMP), VMware vCenter, AWS, and Azure. Performed proof of concepts of Agility Platform in client environments during presales activities.Set expectations for solutions and demo progress to clients for key milestones.Workshop with clients to extract and write business requirements. Deliver BRD.Engineering activities commonly on RHEL, Ubuntu, and Windows.Engineer JavaScript solutions for the Agility policy engine, leveraging java SDKs and REST APIs.

Senior Solutions EngineerDesigned and built cloud service models including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-ServiceResponsible for the direction, implementation, configuration, and support for monitoring our infrastructure and platform environments.Provided day-to-day administration support and ensure the availability, performance, and security of the overall monitoring platform Developed and managed components of enterprise monitoring in accordance with business demands and new application and infrastructure requirements.

Managed and maintained Operating System and Server services (automation, virtualization, infrastructure).Worked with business analysts, quality assurance teams and developers to design and implement features with client requirements.Performed functional and regression testing of Exchange Data Publisher.Performed capacity/performance testing of Common Customer Gateway.Occasionally, built tools and tested harnesses to support the ongoing integration of clients and dealers.Utilized Red Hat Linux, automated testing, TeamTrack, Perforce, FIX protocol, CTS, CQS.Aided in the maintenance of existing clients through new functionality development and upgrading of product versions.Facilitated smooth handoff to Account Managers, Client Services and Production Support upon Merchant launch.

Performed end-to-end customer cloud deployment for in house built applications.Monitored and maintained operational readiness of Enterprise Applications including AWS hosted applications and provided 24/7 support as needed.Worked with open source tools, created API, dashboards and implemented proactive monitoring.Conducted systems design, feasibility, cost studies and recommended cost effective cloud solutions.solutions.

Coordinated open-systems server installation, racking, cabling and the OS/middleware builds.Directed and monitored activities of data center infrastructure based projects from initiation to delivery. Managed projects through the full life cycle using established processes and tools.Provided solutions for achieving business continuity and data replication for the trading environment.

Worked with the brokers, ECNs, Crossing Networks and 3rd party trading services to deliver global network connectivity to clients.Liaised with Development and I.T. groups to coordinate the upload of data onto the Primetrade system.Evaluated options in infrastructure planning to support new applications and technologies.Assisted I.T. teams with planning and estimating business enhancements to software platforms.

Worked with the brokers, ECNs, Crossing Networks and 3rd party trading services to deliver global network connectivity to clients.Liaised with Development and I.T. groups to coordinate the upload of data onto the Primetrade system.Evaluated options in infrastructure planning to support new applications and technologies.Assisted I.T. teams with planning and estimating business enhancements to software platforms.

Managed all FIX certification testing on FastFix to ensure clients connect to Futures Markets globally. Installed and configured software updates on all FastFix and Appia components.Provided robust system tests for all migrations to the new FastFIX system. Fined tuned the FastFIX application while managing the admin aspects of the implementation project.

Implemented and administered FIX service bureau connections with NYFIX, MacGregor, Bloomberg, INET, Transaction Network Services, Bloomberg, and Radianz.Configured network connectivity between fidessa and other 3rd party networks to enable order routing to various exchanges. Installed FIX workflows: Single Orders, Algo Trading, Executions, Allocations and IOI’s.Raised bug reports and assisted Development in understanding the bugs.