 Support the overall functioning of the business operations by clearly defining standard operatingprocedures, documenting them, training on them, and enforcing them. Own the Customer Journey process ensuring the right metrics and KPIs are inplace to achieve the goal of delivering an exceptional customer experience. Support Logistics in building a best in class warehouse environment utilizing tried and trueprocesses and systems to ensure accuracy on receiving, warehousing, pick/pack, delivery, andinstallation. Build KPIs while supporting the VP of Operations in enforcing procedures that allow us to measure and improve operations and customer perception. Organize, document, and improve our processes for onboarding of new associates and buildingon the culture of the organization from the first touchpoint with the company. Use intentionality inhow we recruit and onboard. Support business development initiatives such as new business units, new facilities, and newinitiatives as needed. Assess, research, and improve our systems and how they function. utilizing current systems and those should be uncovered and addressed. Leading with a team focus. Build best in a class culture rooted in our guiding principles.

Non-Profit and Small to Medium Business Consulting - Operations- Strategy- Human Resources (workforce optimization)

1. Provide day-to-day leadership and management that adheres to the Federation’s mission and values.2. Responsible for the measurement and effectiveness of all processes, internal and external. Provides timely, accurate, and complete reports on the operating condition of the Federation to its CEO and Board of Directors3. Responsible for the creation, implementation, and evaluation of the Federation’s business continuity plans and organizational culture change4. Acts as a point of contact between top management and employees.5. Provide oversight and guidance to organizational projects of high importance. Examples include Board priorities and the creation of new initiatives.6. Motivate and lead a high-performance management team; attract, recruit, and retain required members of the executive team.7. Collaborates with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the operational needs of the Federation.8. Fosters a success-oriented, accountable environment within the Federation.9. Collects information from benchmarks, best practices, and internal data to evaluate the Federation’s overall performance.10. Provides oversight and leadership for the Community Security Initiative, Connecting Dallas, Planning and Allocations, HR, Israel, and Overseas departments, Program Departments (JCRC and CJE), and Donor Services/IT functions.11. Reports Federation goals, accomplishments, challenges, and recommendations to various lay leaders and committees.12. Facilitates all Executive Team meetings by planning agendas, previewing and critiquing presentations and reports, and driving outcomes and follow-up plans.13. Manages a portfolio of donors and collaborates with campaign professionals to strengthen relationships.14. Responsible for all the staff of the Federation. Works with the Managers of the departments to resolve employee grievances or other issues.

Major Accomplishments: • Oversaw process of instituting major changes throughout the organization, including branding, fundraising and donor cultivationo Reconnected student leaders from an apathetic attitude to becoming involved within three months of joining Hillelo Managed major donors to ensure continuity, launched new marketing materials, worked extensively with student leaders to create new vision, etc. o Coordinated first major capital remodeling project; including securing a $1 Million endowment o Met fundraising objective of increasing donations and investment in budget lines by 350%o Restructured and remodeled organization for sustainability• Instituted a range of fundraising initiatives and successfully met objective of cultivating more donors and strategic partners o Developed new sources of alternative funding that saw a 350% increase of programming expenses fundedo Generated 100% additional income through continuing to cultivate relationships with long-standing partners o Simultaneously secured new donors and increased future funding through the implementation of multi-year giving pledgeso Tripled the donor base in 3 years• Researched, selected and eased transition into departmental use of time-saving, “smart” use of funds, time and technologyo Recruited time-saving strategies that resulted in 60% increase of productivity; examples include utilization and incorporation of existing technology such as; Adobe InDesign, Google Docs, Doodle, GiftWorks; Microsoft Office; Microsoft Projecto Saw a 400% increase in program activity with the same amount of funding through the use of building strategic partnerships and emphasizing one-on-one engagemento Generated additional effective measures for a strong work environment, including a staff responsibility binder, periodic staff retreats, supervisions, restructured annual reviews

Head administrator for 26% of the companies administration. Created and implemented safety regulations, assisted and implemented training standards for all area and store management both in the region and independent stores. Assisted in store internal audits. Chaired, initiated and assisted with HR issues and disciplinary problems.