Gary Ziegler Email & Phone Number

Dayton, Oh, Us

• Acting Scrum Master for GuidingCare Clinical Configuration Team.• Consulting role for Agile ceremonies for One Team One Board, ADO Cloud, refinement, planning, scoring, etc.• Performing role as Product Owner for Clinical Automation Team. Executing Feature and User Story level prioritization, BA refinement prioritization.• Build Azure Dev Ops queries, dashboards, and system configuration and structure.

Dayton, Oh, Us

• Promoted to Business Relationship Manager – primary focus on Indiana• Create a seamless ability for business partners to leverage the services and expertise of the technology organization to obtain the solutions necessary to ensure success• Be the initial point of contract for business partners to engage the technology organization and provide leadership for the engagement• Act as a liaison and a technical contact to market executives, business partners, external state regulatory contacts, and external vendors.• Understand the business interest in order to be a partner for the requester with the impacted technology teams and external vendors.

Dayton, Oh, Us

• Lateral move over to CES Team to continue building out their Agile process.• Duties: Project Management, Business Analysis, System Analysis, Data Analysis, and Configuration Implementation• Implemented new TFS Dashboards to provide reporting visibility to Senior Leadership and CES Leadership about the work being executed by the CES Team • Acting in a Senior capacity to provide consulting on Agile, Product Owner, and Business Analysis concepts both to Leadership, Team Members, and Business Partners• Liaison to Policy to build and strengthen our working relationship by giving insight into the Agile process, Technical Software Development, and Configuration

Dayton, Oh, Us

• Promotion to Manager for two Teams totaling 23 resources• Application Support Team facilitates support items related to Trizzeto’s Facets system that includes: workflow, security, codes, user-defined fields, claims support, routing rules, etc.• Benefits Team facilitates Configuration of all Member Benefits across multiple states and LOBs• In collaboration with Pricing Configuration Manager and Team Leads, executed a transformation to 100% Agile Methodology, integration with Enterprise ticketing system, change in WFH Policy, interviewing and hiring of additional resources, resource tracking, and onboarding, etc.• Given Visibility and Vision to one of the core technical teams in the company, while building relationships with our business partners

Dayton, Oh, Us

• Agile Product Owner for the Configuration and Claims department charged with managing economics, participating in planning, assisting in grooming the product backlog, defining high level acceptance criteria, collaborating with the development team and negotiating with stakeholders. • Project Manager for operational, technical, and web based projects as part of the Operational Excellence department. Operational Excellence strives to analyze data and processes to define the best possible solution for improvement. Work to calculate the ROI for efforts to effectively work the best solutions. • Completed multiple Agile training sessions for adoption to Agile methodology. Was chosen to attend as both a both a Project Manager and as a Leader after being selected to be Product Owner.• Executed project to improve automation of incoming claims processing to properly match member level eligibility to submitted claim type. • Led project team on build of UI for Configuration to be able to query claims using enhanced criteria, tag claims for special processing, automate processing, execute automatic email notification, and produce standardized fallout reports. New tool will allow Configuration team to expedite processing of corrected claims in a more efficient and timely manner. Corrected claims processing requests occur up to 52 times per year. • Solution advisor and leader for the real time automation of Provider data for the organization. Implementation included fully automating provider validation and auto-loading of 90% of data points for Provider data.• Implemented Microsoft’s Team Foundation Server (TFS) at CareSource using the Claim’s Team as the beta testers for the organization. Since the implementation there have been 70 Teams added to TFS.• Worked through efforts to bring Configuration Team onto TFS – currently have 4 Teams stood up – Cognizant, Production, Automation, and CES

Cincinnati, Oh, Us

• Consultant/Business Analyst/Project Manager for business process and technology solutions company. Perform needs assessments and requirements gathering to understand client’s business needs. Serve as a liaison between business units and the IT organization in order to provide workflow analysis, process documentation, and technical solutions to meet user needs. Serve in various capacities based on needs of the project stage to accomplish end goals. Worked as the Project Manager on the time and attendance systems for client Kroger.• Completed parallel testing and go live optimization analysis for payroll conversion project. Researched improvement opportunities through multiple two-day workshops, interviews, document analysis, business process descriptions, tasks and workflow analysis. Reported on enhancements to apply towards multiple ongoing payroll conversions in the grocery industry involving 15,000 – 30,000 employees nationwide.• Completed conversion of payroll for 9,000 employees across 900 stores in the grocery industry. Acted as Project Manager through multiple parallel testing stages, documented reporting requirements, interface requirements, and issue resolution. Conversion was completed successfully and on time, resulting in minimal issues – all documented under lessons learned for upcoming conversions.

• Implementation Consultant/Business Analyst/Project Manager for system and technology solutions involving SQL installations, accounting software installations, accounting software conversions, upgrades, data migrations, and setting up webservers. Perform needs assessments and requirements gathering to understand client’s business needs. • Completed a 10-week certification course with both a technology component and a consulting component. Educated in software end user training both in a live setting and web-based. Trained on network fundamentals, automation, report writing and analysis, testing, and workflow setup and enhancement. • Serve as a liaison between business units and the IT organization in order to provide technical solutions to meet user needs. Provide orientation and training to end users for all modified/new systems and post-implementation support. Initial stages of all engagements is the preparation of project planning documents and identification of business requirements to ensure proper tracking, verification, and user acceptance.• Completed the upgrade of a client with $1.2 billion in assets with multiple external system feeds with no interruption in production or data quality. Researched continuous improvement opportunities through interviews, document analysis, business process descriptions, task and workflow analysis.• Completed six-month conversion from a flat file database to a SQL database for a company with $20 billion under management. Key project components included network installation, client installation, data migration and testing, end user training, and review of all external software and/or data connections to ensure a seamless transition.

• Oversaw financial data group and cross-functional client services team. • Ensured adherence to best practices for efficiently reviewing transactions, monitoring performance, and implementing assigned projects. Administered expenses, applied sound judgment while spearheading all phases of internal, and client projects. • Cultivated relationships to build consensus for change and to forward project agenda. Studied workflow patterns; gathered requirements; and determined project objectives and scope. Researched and tested software packages to source best solution to meet business needs. Prepared and presented proposals, highlighted cost savings, reported benefits, and return on investment (ROI). Drafted financial reports; instituted audit processes. Worked diligently with Compliance to ensure all procedural changes and deliverables met industry standards.• Seamlessly delivered excellent client services while implementing accounting software conversion and revenue reporting package for division with $3B in assets.• Boosted morale by enacting decisive leadership, empowering team members with clear job duties, and quickly rolling out opportunities for success in new projects.• Completed gap analysis on compliance and audit functions for all quarter end review procedures to eliminate costly and redundant time and human resource commitments.• Prepared and delivered reports, recommendations, and alternatives that addressed existing and potential trouble areas in operating systems across the organization.

• Charged with administering financial systems, database administration, and ensuring data integrity for $6.7B portfolio accounting system and trading platform and $39.4MM partnership assets. Analyzed cash flow; performed strategic investment planning, layering, allocation, closing, reporting, and financial system support/maintenance activities each day. • Controlled and executed trades for equity, fixed income, mutual fund, mortgage-backed securities, and alternative investment assets. Handled accounting for four key investment partnerships. Liaised with IT to maintain optimal system functionality, availability, and security.• Improved trading and research functions and advanced operational procedures while serving as lead on company-wide process improvement team and project manager for new system initiatives; properly documented all changes at both the department and corporate level.• Elevated client experience and created more consistent look and feel by collaborating across multiple departments on Website re-design and re-build.• Served as proactive member of Portfolio Management Committee, Compliance & Error Committee, Corporate Project Management Team, and Process Improvement Team.• Facilitated the annual AIMR audit with Deloitte & Touche to ensure performance numbers and composites were in compliance to be included in our marketing materials.

Oversaw a department of seven responsible for daily operations of a $1.2 billion department. Liasion with IT on process improvement, business analysis and project management. Database management and audit responsibilities. Training for team members and various other departments.

Bachelor Of Science (B.S.), Finance, General

Bachelor Of Science, Business Administration; Finance