• Oversee operations and all processes associated with the operation of the organization.• promotes and sustains the safety, health, security, and welfare of all staff.• Inspire and maintain a safe, clean, and environmentally compliant site.• Drive a culture of continuous improvement throughout the site• Drive positive P&L results through achieving effective cost management and prudent utilization of resources• Grow and develop a workforce to support future expectations for operation and quality through effective management, overall direction, and support, coordination, and motivation• Evaluate and develop departmental procedures that support cost control, quality standards and foster efficiency and accuracy; champion process improvement initiatives as set out by the company• Develop and grow strong cross-functional relationships to ensure the achievement of department and site business objectives through collaboration and communication• Perpetually assess and adjust forecast, strategies, procedures, performance, capabilities, to continuously enhance safety, production, service, quality, and cost.• Prioritize a culture of safety and ensure ongoing communication of safety-related priorities; champion process improvements with a focus on elimination of preventable workplace incidents• Maintain ISO qualification all other certifications • Preparation of performance evaluations, planning, assigning and directing work, handling of disciplinary matters, and others as necessary• Execute management responsibilities in accordance with the company’s policies, procedures, code of business conduct and any applicable laws- CePSWaM (Certified Environment Professional in Scheduled Waste Management)

-Oversee and manage ticketing sales operations and its entirety.-Create and maintain computer database for accounting/tracking the following: actual vs. projected sales for evaluating marketing strategies; revenue contracts, revenue amounts and services rendered for each contract executed; program sales performance and spectator attendance for each event; complimentary tickets; determine seating priority for season ticket seat assignments-Lead, formulate, develop and implement strategies to achieve mid and long-term goals, coordinating with system solutions department for any enhancement-Manage and enhance any new and established processes and procedures (ticketing system and cash control procedures from all outlet) to ensure strict adherence and compliance.-Co-ordinate with event promoter/organizer to develop and implement strategies and plans to drive for sustainable revenue growth to meet the organization’s objectives. Advice ticket pricing structure and design marketing strategies-Establish process and benchmarks to measure revenue performance and profitability of each revenue contract-Acquire data from primary or secondary data sources and maintain databases/data systems-Develop brand awareness and online reputation. Create the regular publishing schedule-Prepare reports relating to promotion, marketing and sales goals and results

•Hardware deployment, support, maintenance, procurement.•Engage team of tester bugs, prepare test scripts and macros; analyze results then send for fixing and improvement.•Improve operational system, processes and policies in support of organization mission (management reporting, information flow and management, business process and organizational planning.•Manage and increase the effectiveness and efficiency of Support Services (HR, IT and finance), through improvements to each function as well as coordination and communication between support and business functions.•Play a significant role in long-term planning, including an initiative geared toward operational excellence.•Managing, supervising and assign task for an operation team (3 Supervisors, 6 senior agents and 40 customer service agents)•Schedule planning and task dedication.•Maintaining higher standards of Service Level and ensure that both operational targets and service levels are achieved.•Implement systems and processes to identify and track customer issues•Work in team to achieve organizations goals and independently to meet own KPI. Present own views and share experiences with peer colleagues and management to improve individual knowledge and improve the organization process flow.•Work closely with software application team to perform routine testing on website, feedback and suggest way of improvement.