Live Escape Games

Defined CPE use cases based on CPE Engineering CPE Certification documentationEnsured that MPLS, Internet, and Voice product requirements are supported and product introduction schedules are aligned with CPE introduction.Lead weekly CPE team calls facilitating introduction of new CPE, bug fixes, firmware, client/customer request and associated software releases. Prepared CPE introduction check list for new CPE introductions and software releases ensuring that all organizations have the information needed to implement API procedures.Developed and maintained the CPE matrix as required with new additions and changes in use including CPE cost for use by Pricing and Special AssemblyRepresented Product Management in weekly Special Assembly calls and provide guidance and go/no go feedback on proposed requestsMaintained regular communication with Sales Engineering relative to CPE roadmap, introductions, and provide training (lunch and learns, use case reviews, open forum) for Sales Engineering.Gathered analysis of product specifications and enhancement through consistent customer interaction and market testing for the development of next generation product.Defined corporate CPE strategy, for CPE refresh, and other programs that optimize the overall CPE portfolio.Prioritized market requirements based on industry and product trends, then provided a functional/technical line of business logic to integrate in-line with current company measures.Managed the Product Lifecycle of all company equipment using agile methodology and scrum from research to EOL/EOS.

Responsible for categorizing high level business contracts ranging from 3 million to 15 million into readable business resources for renewals. Responsible for monitoring and correcting daily companywide escalations, then sending updated reports to each segmented team at Cisco.Managed customer overdue and renewal contract accounts and sent excel presentations to company stakeholders. Mitigated technical issues and managed all accounts in a timely and effective manner also provided project updates and various reports to finance, ops, and regional managers.Demonstrated ability to expand new business accounts and enhance customer relations.Compiled and sorted document with huge amounts of numeric volume ranging from 80,000 to 600,000 lines using excel techniques (vlookup, pivot tables, if-statements, multi-sheet models, multi-formula, macros).Conducted Presentations to stakeholders to explain any variances in prepared excel reports that could cause issues or delays in contract renewals.Pulled and generated escalation reports via salesforce.com for distribution to 12 different teams.Worked with large business accounts in conjunction with Cisco Sales Management Teams in an effort to maintain business relationships and foster new business solutions.Compiled and analyzed financial information to prepare entries to accounts and document business transactions, while categorizing each into excel spreadsheets.Conducted Presentations to Cisco Sales Teams to prepare a plan that would encourage target companies to do business with Cisco via the quotes that I built and supplied via excel for presentation.Reconciled accounts, prepared revenue adjustment, corrected sales credits and booked high end deals for mid to major corporations.Compiled and sorted document with huge amounts of numeric volume ranging from 1,000 to 80,000 lines using excel techniques (vlookup, pivot tables, if-statements).

Prepared, analyzed and reviewed budget, revenue, expense, invoices, and other accounting documents including profit and loss statements and monthly closing and cost accounting reports and posted all results onto an excel spreadsheet.Maintained the nightly balance sheet as well as handling end of day and month ended budgeting accounting responsibilities which were then reported to all upper level management positions.Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions, while categorizing each into excel spreadsheets.Analyzed and verified overall accounts at the end of the day which leads to estimation of profits or loss.Explained billing invoices and accounting policies to staff and clients while also resolving any accounting discrepancies.Assumed the role of manager on duty by being a direct liaison for guest and showing superb crisis management skills and customer service. Identified and responded to customer concerns while providing prompt and accurate information regarding work order entry, assignment and status.Prepared Revenue Forecast Consolidations and AAPR reports.Completed monthly revenue accounting spreadsheets along with manual fee review and adjustments, while using both People Soft and excel programs.Documented work at risk memos and excess G&A recordings.Was familiarized with corporate strategic metrics and dashboard metrics as related to accounting.

Responsible for business development through outside business-to-business sales. Working for the largest telecommunications and local long distance VOIP firm on the east coast, my duties included servicing accounts, conflict resolution, distribution of marketing materials. Demonstrated ability to expand business relationships; manage new customer accounts. Mitigated technical issues and managed all accounts in a timely and effective manner.Demonstrated ability to expand new business accounts and enhance customer relations

Increased sales volume and productivity by a 40% margin in the South Durham Sprint store and 65% in the Brier Creek Spring store. Sold products and services to existing customer, while actively soliciting new customers through inside sales, outside promotional events, and outbound marketing efforts.Generated over $400k revenue and maintained a monthly average of over 180% to quota with Sprint PCS. Officially recognized as one of the "BEST IN JOB" for my constant level of productivity being ranked in the top 100 out of 16,000 globally. Co-Created sales techniques and philosophies in my immediate store branch that is now being used company wide.