Gary A. Courtney Jr.

Gary A. Courtney Jr. Email and Phone Number

Interim Vice President of Sales and Process Consulting @ Ideal Image
Nashville, TN, US
Gary A. Courtney Jr.'s Location
Nashville Metropolitan Area, United States, United States
Gary A. Courtney Jr.'s Contact Details

Gary A. Courtney Jr. personal email

n/a

Gary A. Courtney Jr. phone numbers

About Gary A. Courtney Jr.

Distinguished career driving continuous improvements at the global enterprise level by formulating business strategy, reengineering business processes, and managing technological and operational change. Expert at instilling discipline, accountability, and governance into business cultures. Empowering leader skilled in building bench strength, developing people, and cultivating a sense of ownership and collaboration among staff. Recognized for proven ability to quickly deliver top-performing results in new industries; experience spans financial services, healthcare, telecommunications, automotive, and publishing.SKILLS & CAPABILITIES INCLUDE:- Driving review of business cases for projects submitted to the Project Management Office (PMO).- Ensuring projects are delivered according to best project management practices, in compliance with applicable regulations, to quality standards, within budget, and on time.- Guiding and collaborating with functional business leaders to manage, allocate, and utilize resources.- Providing responsive, competent service and timely, comprehensive, and informative project reports to corporate leadership.- Anticipating, managing, tracking, and reporting changing business needs encompassing impact on budget and project deliverables; escalating issues and risks to senior management.CORE COMPETENCIES INCLUDE:Project Management Office (PMO) Leadership – Business Process Outsourcing (BPO) – Business Transformation - Vendor Relationship Management – Business Process Reengineering – Process Mapping & Governance - Business Case Development – Financial Analysis & Reporting – Capacity Planning – Training & Development

Gary A. Courtney Jr.'s Current Company Details
Ideal Image

Ideal Image

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Interim Vice President of Sales and Process Consulting
Nashville, TN, US
Website:
idealimage.com
Employees:
1749
Gary A. Courtney Jr. Work Experience Details
  • Ideal Image
    Interim Vice President Of Sales And Process Consulting
    Ideal Image
    Nashville, Tn, Us
    View
  • Apexcx, Customer Experience Support Services
    Contract Consultant
    Apexcx, Customer Experience Support Services Aug 2023 - Present
    Towson, Maryland, Us
    Interim Sales Leader responsible for the transformation and day-to-day management of a 400+ FTE virtual, offshore, and in-person Sales, Service, Retention and QA centers for a leading Aesthetics Medical Spa.Sourced and implemented business process outsourcing programs and process re-engineering projects for multiple clients in sports, medical equipment and retail industries.
    View
  • Oracle
    Director Business Value
    Oracle Nov 2021 - Jun 2023
    Austin, Texas, Us
    Responsible for supporting the top 6 Healthcare Payors by identifying ways for clients to leverage Oracles vast solution sets to advance their operational, financial, revenue and compliance objectives.
    View
  • Apexcx, Customer Experience Support Services
    Consulting Principal
    Apexcx, Customer Experience Support Services Jun 2020 - Nov 2021
    Towson, Maryland, Us
    Responsible for BPO strategy and implementations in Healthcare, Financial Services, Communications and CPG as well as call center process improvement projects in Media, Inbound Sales and Banking and Financial Services.
    View
  • Embold Health
    Head Of Epmo And Implementation
    Embold Health Aug 2019 - May 2020
    Nashville, Tennessee, Us
    Senior Leadership Team (SLT) member responsible for leading Enterprise Programs, Operational Effectiveness and Customer Service teams. Manage team of Implementation Leads running large scale multiyear customer implementations.
    View
  • Change Healthcare
    Vice President - Global Business Solutions
    Change Healthcare May 2017 - Aug 2019
    Nashville, Tennessee, Us
    Implementation of Global Talent and Delivery (Business Process Outsourcing, BPO). Developed a standardized enterprise project management office (EPMO) to ensure project delivery stood up to the rigorous audit requirements pre and post IPO. Worked to maximize the value and impact of third parties and build an efficient cross-enterprise approach to maximize scale and reduce risk to revenue.
    View
  • Genpact
    Assistant Vice President Consulting
    Genpact Oct 2014 - May 2017
    New York, Ny, Us
    Responsible for direct client interface on Shared Services Business Transformations and managing the delivery of re-engineering engagements.
    View
  • Cigna
    Head Of Bpo And Shared Services Pmo
    Cigna Apr 2012 - Oct 2014
    Bloomfield, Ct, Us
    Direct all aspects of the BPO PMO including project evaluation, capacity planning, intake, tool development, and project/team building and support. Manage portfolio of projects spanning all company verticals.
    View
  • Cigna
    Director Business Process Improvement
    Cigna Mar 2010 - Apr 2012
    Bloomfield, Ct, Us
    Directed Operating Effectiveness Group to drive high-profile, enterprise business process improvement and reengineering projects.
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  • Cigna
    Sr. Bpo Relationship Manager
    Cigna Jan 2006 - Feb 2010
    Bloomfield, Ct, Us
    Managed relationship of two domestic outsourced call center sites across three lines of business. Oversaw all facets of metrics reporting, real-time capacity planning, forecasting, bill reconciliation, business reviews, and vendor communications.
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  • Hsbc
    Manager Financial Control
    Hsbc Apr 2005 - Dec 2005
    London, Gb
    Managed a financial analysis group responsible for Activity Based Costing (ABC), project cost/benefit analysis and ad hoc analysis.
    View
  • Capital One
    Sr. Manager Call Center Outsourcing
    Capital One Aug 2003 - Apr 2005
    Mclean, Va, Us
    Managed relationship of outsourced call center while identifying opportunities to optimize and improve supplier network performance.
    View
  • Capital One
    Sr. Manager Fp&A
    Capital One Apr 2000 - Jul 2003
    Mclean, Va, Us
    Coordinate and document annual/quarterly planning cycles for several departments. Managed customer relation’s Activity Based Cost (ABC) group via quarterly assessments and variance analysis/reporting. Prepared and presented monthly operational finance reports to senior leadership. Conducted NPV, IRR, and ROI analysis for customer relations projects.
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  • Capital One
    Sales / Service Manager - America One Wireless
    Capital One Sep 1996 - Apr 2000
    Mclean, Va, Us
    Managed a team of Sales Supervisors and Sales and Retention Associates.
    View

Gary A. Courtney Jr. Skills

Business Process Improvement Process Improvement Outsourcing Six Sigma Call Centers Strategy Vendor Management Leadership Management Analytics Financial Analysis Change Management Program Management Cross Functional Team Leadership Call Center Business Analysis Project Management Business Process Financial Services Operations Management Insurance Customer Experience Operational Excellence Pmo Strategic Sourcing Bpo Healthcare

Gary A. Courtney Jr. Education Details

  • University Of Florida - Warrington College Of Business
    University Of Florida - Warrington College Of Business
    Entrepreneurship
  • University Of South Florida
    University Of South Florida
    Conflict Resolution
  • Rochester Institute Of Technology
    Rochester Institute Of Technology
    Marketing

Frequently Asked Questions about Gary A. Courtney Jr.

What company does Gary A. Courtney Jr. work for?

Gary A. Courtney Jr. works for Ideal Image

What is Gary A. Courtney Jr.'s role at the current company?

Gary A. Courtney Jr.'s current role is Interim Vice President of Sales and Process Consulting.

What is Gary A. Courtney Jr.'s email address?

Gary A. Courtney Jr.'s email address is gc****@****ufl.edu

What is Gary A. Courtney Jr.'s direct phone number?

Gary A. Courtney Jr.'s direct phone number is (404) 338*****

What schools did Gary A. Courtney Jr. attend?

Gary A. Courtney Jr. attended University Of Florida - Warrington College Of Business, University Of South Florida, Rochester Institute Of Technology.

What skills is Gary A. Courtney Jr. known for?

Gary A. Courtney Jr. has skills like Business Process Improvement, Process Improvement, Outsourcing, Six Sigma, Call Centers, Strategy, Vendor Management, Leadership, Management, Analytics, Financial Analysis, Change Management.

Who are Gary A. Courtney Jr.'s colleagues?

Gary A. Courtney Jr.'s colleagues are Linderia Watts-Mobley, Lindsey Schulze, Alade Abiodun, Samantha Savana, Kaiser Khan, Connor Haislip, Talia Buglio.

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