Gary Greig Email & Phone Number

United Kingdom

Fractional Director, CIO / CTO level support, collaborating with senior leadership teams and technology stakeholders, to optimise processes, maximise technological investment and drive business benefit, growth and operational excellence.Creator of the Operational Excellence spotlight series of publications, helping organisations better understand the elements required to position, articulate and execute an effective Operational Excellence strategy.► Framework for Operational Excellence.► Metrics for Operational Excellence.► Service Centric IT for Operational Excellence.► AIOps for Operational Excellence.► AIOps Deep-Dive for Operational Excellence.► AIOps Use-Cases for Operational Excellence.► Observability for Operational Excellence (Coming Soon).► Process Optimisation for Operational Excellence (Coming Soon).

Crawley, England, United Kingdom

Strategically aligned IT initiatives with corporate objectives to ensure global coherence and operational efficiency. Developed innovative frameworks that advanced AIOps, automation, and service-centric operational excellence, emphasizing infrastructure as code and a global follow-the-sun model.Key highlights from my role:► Established and led a global AIOps initiative, exceeding ROI expectations with accelerated returns.► Transformed regional operations into a dynamic, global model, achieving a 40% boost in global alignment.► Developed an IT service catalogue and pricing model, enhancing global consistency, transparency and self-service.► Implemented innovative resource management framework, incorporating data from ITSM & resource timesheets, delivering critical analysis & aiding identification of areas needing improvement/up-skilling.► Executed significant modernisation of software packaging/distribution & automation capabilities.

Crawley, England, United Kingdom

Led a comprehensive $25M+ initiative to overhaul and modernise Chubb's global IT infrastructure. Achieved significant improvements in incident reduction, cloud migration, network capacity, infrastructure agility, security compliance, and stakeholder engagement.Key highlights from my role:► Led ACE's $35B acquisition of Chubb, demanding a full integration of people, process & technology.► Global liaison for internal audit, ensuring audit alignment at strategy inception, improving audit effectiveness exponentially.► Halved high-severity incidents YoY through process and technology optimisation.► Transitioned 45k users to cloud platforms, improving productivity and collaboration.► Boosted network capacity by 800% with SD-WAN, reducing costs by 15%.

Crawley, England, United Kingdom

Responsible for developing and implementing a robust Global Information Security Policy (GISP) and Minimum Security Requirements (MSRs). Enhanced security framework and governance efficiency.Key highlights from my role:► Established security Architecture and Engineering disciplines with global focus.► Developed and implemented security policies across 20,000+ Microsoft OS's.► Improved governance framework with semi-automated processes, achieving a 60% increase in coverage.

Crawley, England, United Kingdom

Led the deployment of ServiceNow SaaS and optimised end-user experience through application compatibility and standardised productivity tools.Key highlights from my role:► Established application compatibility and packaging operation, increasing reliability by 70%.► Implemented persona-based strategies, resulting in a 60% increase in end-user satisfaction.

Crawley, England, United Kingdom

Led comprehensive strategies in SDx LAN/WAN, Co-Lo rationalisation, end-user VPN, and group-wide collaboration tools.Key highlights from my role:► Established and built Architecture & Engineering disciplines at global-scale.► Established a high-resiliency MPLS backbone across data centres.► Successfully deployed a global Wi-Fi fabric and WAN optimisation solution.► Implemented effective web content control for 30,000 global employees.

Crawley, England, United Kingdom

Led multi-discipline infrastructure operations groups, in the delivery of 24x7 operational excellence.Key highlights from my role:► Established a high-resiliency "Policy-Based-Routing" WAN topology.► Introduced virtualisation & led large-scale server transformations.► Implemented virtual-desktop (VDI) capabilities on Citrix technologies.► Delivered robust security enhancements including Admission Control and Web Content management.

Guildford, United Kingdom

Led a high-performing group of infrastructure specialists responsible for all aspects of the technology landscape.Key highlights from my role:► Led the Y2K programme & matrix team of >40 resources.► Introduced high-performance FCoE backup capability, reducing RTO by 70%.

Whyteleafe, England, United Kingdom

Managed technical staff supporting Netware, Windows NT, Banyan Vines, Citrix, Document Imaging Systems, Geo-Demographic Information Systems, Lotus Notes, Oracle Financials & Excellenet RemoteWare across 150+ bingo halls & cinemas.

Whyteleafe, England, United Kingdom

Dealing with all aspects of finance within a corporate team. Significant experience with development of Lotus 123 spreadsheets & Borland Paradox databases, enabled progression into an IT role, where I developed & supported a number of accounting models, used group-wide.

East Grinstead, Uk

Responsible for staff payroll, customer payments, transaction processing, general finance & accounting. Working 4 days per week, with the 5th being used to study Business & IT.

Business & Technology

Association Of Accounting Technicians (Aat)

Education record

Education record