Gary Hartmann Email & Phone Number

• • Primary point of contact for client hardware service calls in state of Vermont, where I plan, schedule, and perform hardware maintenance in accordance to hardware support maintenance and service level agreements. Hardware that I maintain includes mainframe (zSeries, pSeries, iSeries), desktops x86/x64, laptops, disk/tape storage systems, SAN controllers, and networking devices.

Burlington, Vermont Area

• • As Upgrade Technical Consultant for Allscipts application upgrade projects, I consulted healthcare clients in the scheduling, preparation, and implementation of all technical requirements for software application upgrade.• • I managed all technical deliverables for a 4-8 month upgrade project that included server acquisition, system certification, configuration, software patches, application installation and database backups/restores throughout all project phases (pre-certification, parallel testing, and final go-live to production). • • Primary point of contact in the management of all issue resolution in pre-upgrade, parallel testing, production go-live and post go-live production. I planned and scheduled issue resolution meetings with project stakeholders (management, engineers, analysts, clinical specialists, and 3rd-party software vendors) as necessary to procure issue resolution.• • Advised and provided administrative reporting to project managers and clients on progress reporting on technical tasks, pending issues, applied resolutions and mediation of escalated issues at risk to project time lines and production go-live dates.

• • Managed the primary point of contact as Support Consultant for all clients in providing initial technical analysis and documentation for all reported application issues, questions and business services and solution requests. • • Acted as liaison between client and development IT resources in providing technical requirements and preparing mitigation action plans for technical and software issues.• • Scheduled and managed weekly meetings with clients to discuss issues, establish mitigation plans and expectation for delivery of solutions in accordance to client service level agreements.

• • UNIX administrator responsible for managing server maintenance, software installation and issue resolution. Contributing stakeholder for key deliverables in IT driven projects for HP UNIX servers at Perot Systems Boston Data Center. • • Accountable for preparing monthly reports and documentation to clients on HP released firmware updates for UNIX servers and planning deployment and roll back efforts applying client approved firmware updates. • • Conducted and hosted meetings with end-users to discuss all proposed and post implementation project plans and updates.