Delivery of compute services to circa 100k users, setting and developing a compelling vision and strategy for End User Compute services that meets the evolving needs of users and exploits emerging technologies. Driving the response to workplace changes, embracing flexible working trends, emerging technologies and delivery methods to inform the change agenda for End User Compute services.

Directing the strategic Agile delivery of network services provided to circa 100,000 users across 1000 locations nationally, which enable front-line public-service delivery. Accountable for maintaining effective & efficient BAU service operations, and driving modernisation & change to these to improve the user experience.

Responsible for the strategic delivery of network services provided to circa 100,000 users across 1000 locations nationally. Owning all aspects of the service lifecycle and accountable for the quality of the service delivery. Adopting a portfolio view to manage end-to-end services including multiple products and channels.

Leading the Regional IT Support team supporting circa 400 Courthouses, Tribunals and Business Centres nationally across England, Wales & Scotland, with a user-base of approximately 15000. Responsible for: Service Management of business-as-usual ICT infrastructure services (networks, end user computing, print, voice, videoconferencing); Project Management and delivery of Information & Communication Technology (ICT) enabled business-change projects, delivering both local initiatives and national departmental change programmes using a blend of both AGILE and waterfall methodologies.

Key responsibilities: Intelligent Client liaising with service-providers and the business; Service Manager reviewing delivery and escalations; Project Manager defining and raising change-control requests and managing delivery; Digital & Technology representative for corporate projects and initiatives; Trusted-advisor to the business – providing advice and guidance to Senior Managers and users at all levels within the organisation and business-planning Digital & Technology change to customer-facing operations.

Key responsibilities: Intelligent Client liaising with service-providers and the business; Service Manager reviewing delivery and escalations; Project Manager defining and raising change-control requests and managing delivery; ICT representative for corporate projects and initiatives; Trusted-advisor to the business – providing advice and guidance to Senior Managers and users at all levels within the organisation and business-planning ICT change to customer-facing operations.

IT Project Manager for 2 new-build/business-change projects. Key responsibilities: Specify voice, video & data infrastructure requirements; Manage the installation of LAN/WAN solutions, desktop, printing, telephony and videoconference services and the migration of users and assets from multiple locations whilst maintaining business continuity.

IT Project Manager for 6 new-build/business-change projects. Key responsibilities: Specify voice, video & data infrastructure requirements; Manage the installation of LAN/WAN solutions, desktop, printing, telephony and videoconference services and the migration of users and assets from multiple locations whilst maintaining business continuity; Manage the installation of IT services to create a 200-seat flexible-working office environment and a 36-agent telephony contact centre; Client side project manager for the implementation of a national case-handling system across 32 sites over 3 years. Engaged with internal and external customers and suppliers to ensure that data was correctly migrated from the legacy systems and that business continuity was maintained throughout the period of change.Client-side project manager for the hardware & software (MS Windows XP & Office 2003) technology refresh of 2745 assets across 44 sites..

Client-side project manager for the deployment of LAN/WAN infrastructure, 800 workstations (MS Windows 2000 & Office 2000) and 200 network printers across 30 sites.Implemented a single core-system server and case-handling-system database by migrating, consolidating and merging databases for 6 geographically remote business units. Key responsibilities: manage the build and installation of the new servers (MS Windows 2000) and network infrastructure; implement a wide-area printing capability to ensure business continuity at the remote locations; implement remote-access to the database for partner organisations; ensure customer confidence in the data that was migrated and merged from the six original standalone databases.

Technical Manager in a project team delivering automated banking services and a data-extraction and bulk-printing & mailing service. Key responsibilities: identify, evaluate and document user requirements; plan, prepare and analyse system test data for all test-phases; review and develop revised business procedures.

Department head managing 3 teams comprising 22 members of staff performing pre and post-court administration functions. IT system manager.

Listing Officer and manager of pre-court administration team, 16 staff. IT system manager.

Listing Officer and manager of pre & post-court administration team, 12 staff. Finance Officer and manager of fines administration team, 7 staff. IT system manager.

Pre & post-court administration duties including collection & enforcement of financial impositions. Deputy IT system manager.