TES provides IT/Mobile lifecycle management solutions that enable organizations to reduce the cost and complexity of IT/Mobile management from the time of purchase until disposition, manage risk and compliance, and increase the value recovered on their assets at the end of the lifecycle. The Mobile division offers various managed services including Buy Back Programmes, EOL exit routes, Device refurbishment and supply of OEM refurbished devices We achieve this within our network of 34 owned processing facilities around the world in countries that include Australia, New Zealand, Singapore, China, Taiwan, Hong Kong, India, Japan, Korea, Malaysia, Thailand, Indonesia, the Philippines, Vietnam, the United Kingdom, France, Germany, Sweden, Spain, Italy, and the United States.

I was responsible for the full life cycle of RS Components’ Value Added Solutions which predominantly focuses on E-Commerce and Vendor Managed Inventory solutions. Beginning with solution profiling and scoping, my team and I would create a solution that delivers for both the customer and RS. I was then responsible for the commercial profiling, implementation and ongoing commercial and operational performance with the assistance of our national Branch Network, Sales Team and supported by my direct reports within the Implementation Team.My role involved resource and project planning, scheduling and costing to ensure a smooth contract implementation and ensure easy change for customers that also stays in budget and delivers high return on investment. This was completed while keeping multiple internal and external stakeholders at all levels fully updated. It also involved holding all stakeholders to account on their actions throughout the projects. A key benefit of my role was the fact that I constantly built experience of different industries and disciplines.I played a prominent and critical role in developing the aftercare process within the UK business to ensure customer satisfaction and growth. I had also created and performed audits across the business to ensure compliance to standard operating procedures and to maximise on efficiency of services. Achievements: Within 30 months, my team had grown the annualised channel revenue from £1.4M to £8M+. I have also project managed the largest Value Added Service rollout in the company delivering one multisite customer project worth £1M in the first 12 months. Also, I helped win and then implement a contract win with an Aerospace and Defence customer worth £2M over 3yr contract.

I was the Service Delivery Manager for Arvato looking after all Digital clients managing contracts in excess of £6M.Our Digital clients included the contracts for all warehousing and logistics for the Government Smart Meter Implementation Programme (SMIP) and also Smart Home technology for a large blue chip MNO.I was responsible for the commercial and operational activity for the Smart Meter roll out. Working on behalf of our clients we were providing a fully integrated solution for all Forward and Reverse Logistics for SMIP. This includes all standard and non-standard activity such as triage and then subsequent actions on returned and failing smart meter comms hubs.I also provided support and management for the smart home contract which includes web development and hosting, CRM solutions and Warehousing and Logistics. I held overall responsibility for P&L across these contracts.

I was responsible for the Presales and the Helpdesk teams supporting the UK proposition. Point of escalation for all issues and proposals that my teams cannot resolve. I was largely responsible for commercials surrounding our vending proposition and was heavily involved with the Invend™ P&L.In this varied role my main duties included:• Ongoing project development of the Invend™ solution • Commercial approver for proposals • Continuing support for the Installation process from signed agreement through to installation. • Recruiting for Presales and Helpdesk teams as well as providing recruitment support to the wider teams• Continued review and development of the Invend™ processes• Providing daily and weekly report updates• Point of escalation for all issues or higher approval requirements for proposals, customer issues/complaints, installs, etc• Key Account management and support• Risk Management on proposals, bids and existing customers who are underperforming• Commercial Analysis on customers to build strong performing customers and look to develop or terminate loss making customersKey Achievements:• Providing training support for other Brammer countries which involved European travel to support successful rollout in France, Germany, Netherlands, Poland and Italy. I also provided additional support through regular calls and emails. Teams from the European countries were also sent to the UK to be trained by me• Assisting development of the CRM system widely rolled out (MS Dynamics)• Aided in the development of ICPD2 system which is now used across Europe for Proposal Creation

Calling companies to offer our products and services. Sales administration and diary management. Also offer consultant support. Advise potential customers on best course of action in relation to their existing phone systems. Heavily targeted sales role.

B2B sales. Generating and following leads, some cold, some warm. Offering the opportunity for people to sign up to diplomas and NVQ training. My role involved telesales and appointment generation from my own leads. I then arranged my own appointments and visited companies as a consultant to advise best courses of action for training routes and courses for employees. I would then complete all administration and paperwork involved in registering candidates. I worked in a targeted environment as a sole sales person with no team for support on bringing in candidates and therefore revenue. I would also run some advertising and promotion projects for the company.Also supplying and recruiting apprentices for companies. Recently started to recruit for the Health and Social Sector.

Full 360 degree sales role. Everything from generating leads and cold calling to interviewing and placing candidates in their ideal job roles. Finding companies their ideal staff.

Promoted products both old and new through a variety of ways. Created displays within stores and sampled products to customers.