Gary Artis Email & Phone Number

Fort Worth, Texas, Us

Serves as a Railroad Dispatcher in the Chicago Division, responsible for managing safe and efficient train operations ensuring on time freight train delivery while safely prioritizing all passenger trains. Communicates daily with Maintenance of Way to provide well planned and thought-out windows of opportunity to safely perform any maintenance duties. Complies with all rules and regulations within the Train Dispatcher/Control Operator Manual and General Code of Operating Rules to complete tasks and perform daily duties. Interprets railroad jargon within the TDCOM, GCOR, ABTH, USHMI, and MWOR (all are DOT regulated) to provide guidance to field employees, counterparts, and management to ensure safe operating practices. Communicates with various departments in emergency situations by ensuring our company’s mission and values to prioritize the safety of our employees and the public. Coordinated with outside Federal, State, and local regulatory agencies as required. Responded directly or through others to Safety Emergencies as required, to include 24 hours per day, seven days per week, when on-call. Prepared and maintain all legal documentation related to track maintenance, weather warnings/emergencies, accidents/incidents that result in injury, and incidents that are the result of safety or operating mishaps. Assisted in the development of BNSF’s Dispatcher Training Course and testing of all upcoming BNSF new hire train dispatchers. Analyzed Federal, State, and FRA regulations pertaining to Safety and Health, and developed and prepared programs and procedures that ensure company compliance and employee safety regulations. Prepared, scheduled, and conducted Federal Railway Administration (FRA) required safety training as directed.

Omaha, Ne, Us

• Ensure safe, timely train operation and movement between various shop locations, service tracks and switching areas.• Report safety violations or potential safety violations to Total Safety Management team; make recommendations for corrective action.• Directing communication with Engineer to ensure compliance with Federal Railroad Administration and Union Pacific safety policy and regulation.• Safely inspect the conditions and operations of equipment and machines, analyzing and troubleshooting problems to find solutions, and adjusting as needed.• Complies with safety procedures with the use of PPE (gloves, earplugs, safety glasses, steel toe boots, jeans, reflector vest, head lamps, etc.)• Perform various tasks, safely to include removing, replacing and carrying couplers/knuckles; aligning drawbars, coupling equipment and cars; operating locomotive equipment through a remote control device; applying and releasing hand brakes; riding rail cars; climbing onto equipment and sharing information clearly with co-workers and train dispatchers via radio• Check, observe, interpret, and relay signals and placards to collect and communicate information.• Maintain safety while walking in hazardous, unbalanced grounds.• Prepare written documentation and materials as needed.• Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and efficiently handle controversy.• Ensure compliance with all railroad rules and regulations for safety, operations, and Federal Railroad Administration (FRA)• Work safely and efficiently within dangerous working conditions.• Adapt to on the go work task changes to ensure on time completion.

All daily operations (inventory management, cost analysis, customer service, schedule management, food preparation, marketing planning, etc.)

• Responsible for numerous Fortune 500 company customer needs and worked internally on behalf of the customer to excel their brand.• Prepared and provided daily reports to upper management and Directors on 6 Fortune 500 companies’ accounts, including number of deliveries per day, cost of each delivery, materials in transit and forecasting for the following day.• Communicated with different departments within XPO such as accounting and collections daily to recover funds to improve the quality and effectiveness of service provided by XPO to customers.• Identified the origins of problems with untimely and insufficient deliveries and took the appropriate steps to find a resolution.• Briefed upper management and directors weekly on metrics to outline improvement process to ensure customer satisfaction.• Provided invoices with large dollar amounts to customers daily.• Tracked over 1000 shipments per day for Fortune 500 company customers and provided numerous Estimated Time of Arrival (ETA) updates throughout the day.• Verified and corrected shipment IDs to match the route code to avoid error in delivery locations of essential and costly material, saving Fortune 500 companies millions of dollars annually.• Responded to customer inquiries promptly by providing a response and a resolution to enhance the customer/employee relationship.• Communicated with multiple departments across XPO supply chain to align procedures to better accommodate the employee to increase effectiveness and improve customer satisfaction.• Escalated significant issues appropriately after exhausting all resources but with a quick and careful approach.• Entered and tracked data with little to no error and supervised my counterparts’ errors and advised to make corrections before all customer interactions.

Grapevine , Texas, Us

• Lead point of contact for managing customer inquiries and complaints for several large oil and gas accounts.• Built and maintained strong, long-lasting customer relationships, increasing Pilot Thomas's stability.• Ensured timely and successful delivery of our solutions based on customers’ requests and needs.• Developed new business with existing clients and/or identified areas of improvement to meet sales quotas.• Ensured regular monitoring of open orders as per steps and frequency defined in the Standard Operating Procedures.• Optimized orders where logistical efficiency is required.• Managed relationships with high-level customers in the field to ensure the quality and processes meet business and system requirements.• Proposed continuous improvement within the team, moving to a more exceptional account management meeting all internal and external needs.• Participated in operational review meetings with upper management and directors and briefed on ways to contribute to continuous improvements of our account management process.• Contacted customer, when required, to propose mitigation actions due to low stock risk.• Identified, analyzed, and initiated the escalation process based on Pilot Thomas's and the customer's criteria.• Identified internal issues such as account management and provided resolutions to managing efficiently by understanding and communicating with my counterparts and customers.• Prepared and provided 3 weekly reports on several large accounts' statuses to management and directors, including forecasting, billing and collections activity on each report.• Collaborated with departments within Pilot Thomas, such as the accounts payable, to collect on debts and the sales team to identify growth opportunities to increase the cash flow and customer satisfaction.• Provided invoices with large dollar amounts to customers daily.

Grapevine , Texas, Us

• Managed the daily activities of shipping and receiving specialists, warehouse workers, and inventory clerks in the Eagleford Region(San Antonio, LaGrange, Robstown, Laredo, Beaumont, South Louisiana).• Ensured tasks, timeframes, and customer expectations were executed to while following the policies and procedures in place by Pilot Thomas.• Advised clients on shipment methods, payment methods, invoicing, and shipping documents needed and provided step-by-step guidance when required.• Provided customers or passengers with daily delivery statuses to ensure issues and asked how Pilot Thomas could accommodate for any inconvenience.• Notified customers or passengers of any delivery issues and asked how Pilot Thomas could accommodate any inconvenience.• Acquired customer orders and inputted orders into the system to ensure delivery.• Communicated with multiple warehouses for planning, transportation, 3PL and inventory management to fulfill customer requests.• Communicated with customers to obtain information for drivers to deliver sufficiently.• Communicated with drivers to assist with GRID or route complications in order to make sufficient deliveries to customers.• Assisted the IT team when they were overwhelmed with service calls to troubleshoot and fix software used by customers to better their experience.• Communicate with various departments of the company to provide information to customers

Grapevine , Texas, Us

• Provided outstanding customer service for all internal and external customers by using excellent, in-depth knowledge of Pilot Thomas’ products and programs.• Communicated effectively with team members within the customer service department.• Answer phones for mangers and take messages if they are not available.• Routed calls to the appropriate departments.• Created orders for incoming orders from customers.• Maintained dispatch spreadsheet updated with all deliveries.• Reconciled the prior's day workload.• Tracked all deliveries on the dispatch spreadsheet received at the beginning of the work day.• Followed up with drivers on a daily basis regarding past-due documents.• Analyzed and submitted documentation to the administration department.• Created sales orders for delivery and routed delivery tickets to the correct logistic manager for dispatching.• Updated and verified sales orders, including the correct information (customer, ship to information, truck information (ship via), product, warehouse, pricing, and the billed quantity.• Updated comments to reflect drivers' performance.

Chicago, Illinois, Us

• Safely and efficiently conducted railcar inspections to ensure cars were repaired and in compliance with Association of American Railroads rules and regulations and company standards with high quality.• Participate in daily safety meetings and briefings by engaging and contributing as an safety team member.• Utilize gauges to ensure that all railcar equipment is with the standards of the AAR before placing them in route to deliver product.• Complies with safety procedures with the use of PPE (gloves, earplugs, safety glasses, steel toe boots, jeans, reflector vest, hard hats, etc.)• Performed final coating and mechanical inspections.• Maintained tank car quality assurance records daily.• Maintained safety of tool conditions to prevent a hazardous work environment.• Accompanied outside tank car inspectors for joint inspections of tank cars with specific complications (Coating, corrosion inspection, new lease acceptance, etc.).

Bachelor Of Arts (Ba), Logistics, Materials, And Supply Chain Management

Associate Of Arts - Aa, Business Administration And Management, General