Over 25 years of desktop engineering and leadership experience, with a focus on Customer Service, Incident and Problem Management using the ITIL framework and other various products. An intense desire and ambition to continuously improve, increase knowledge, enhance leadership, and management abilities. Consistently demonstrates leadership either by position or example.• A proven record of accomplishment with over thirty years of combined experience in information technology engineering and administration; planning, deployment, and support of IT services and infrastructure; testing and evaluating the latest IT innovations; and field engineering.• With the last fifteen years concentrated on desktop deployment and support; custom microcomputer configuration; operating systems upgrades; large-scale computer replacement; and network engineering and administration. • Creative instincts and problem solving skills.• Excellent time management skills.• Excellent relationship building and communication skills with co-workers, customers and management • Custom software development in a corporate environment.• Custom database development.• Outstanding customer satisfaction rating. • Negotiating skills for Win-Win solutions.• Desire for achievement, excellence, and continuous improvement.• Excellent work ethic.• Honest, hardworking, and dedicated to "Getting It Done Right".
Listed skills include System Administration, Active Directory, Windows Server, Troubleshooting, and 23 others.