Gary Daniels Email & Phone Number

Orlando, Fl, Us

Create, implement, and lead the total experience strategy across Parks, Resorts & Cruise line globally, Ecommerce, and for Walt Disney World end-to-end.With team of 1,000+, conceive, create, execute profitable digital/physical products and individualized experiences that transform and optimize the Disney Theme Park Experience including Disney Genie, Genie+, and PhotoPass generating hundreds of millions in incremental revenue.Concurrent P&L leadership of revenue generating PhotoPass Business which has doubled since inception including during COVID closures.Experiences 2023 revenues and operating income increased double digit. Domestic digital revenue has had a double digit 5 year CAGR (including pandemic). Walt Disney World Website Guest Satisfaction Measurement scores up 10ppt while achieving record revenue.

With team of 700 combined Technology, Digital, and Experience staff, drove end-to-end digital plus physical Guest experience strategy, transformation, and execution to maximize value across the globe.Accountable for Theme Parks & Resorts, PhotoPass business; Digital Site Leader for Walt Disney World delivering billions in annual revenue on consumer-facing and trade ecommerce via Disneyworld.com and other digital channels.Commercialized existing FastPass+ asset globally delivering hundreds of millions in annual revenue. Scaled and grew PhotoPass business to a profitable growing business. Leveraged and evolved Virtual Queue, Park Pass, Mobile Order, Online Check-In to enable successful operations during the pandemic. WDW attendance surpassed prior record by 6% with record attendance in all quarters.

After success of My Magic+ rollout, led team that developed strategic roadmaps and continued innovation for Guest & Cast Member technical and digital experiences for Disney Parks & Resorts. Key integrator between global sites, lines of business, technology, digital organizations.

Lake Buena Vista, Florida, Us

Accelerated digital momentum of digital experiences for Disney Parks and Resorts with multiyear investment. Key leader of My Magic+ trip planning/guest-experience enhancing program from initial strategy through delivery and implementation of My Disney Experience website and mobile apps with millions of downloads and 4.5 star ratings from millions of reviews on iTunes & Google Play

Lake Buena Vista, Florida, Us

Led overall direction for Disney’s “NextGen” project to define the right solutions for the right guest experiences and leverage technology post 2008 financial crisis. Startup within the bigger company using existing resources to scope objectives, milestones, goals.Set foundation for what began as an 8-week exploration and ended up as multi-year My Magic+ project linking together all NextGen projects that leveraged technology to transform the business and provide seamless customer experiences.

Burbank, Ca, Us

Fully devoted to multiyear “OneSource” overall business transformation leading cross-organizational internal/external project teams. Integrated 20+ business units into technologies that leveraged consistent information across the business providing greater reach to consumers, Guests, and employees. Ultimately led entire initiative.

Lake Buena Vista, Florida, Us

Revamped safety practices for Magic Kingdom with teams of 200+ cast members solving Guest service and day-to-day operations problems.

Virginia Beach, Virginia, Us

Critical role early in career and launch pad for subsequent role at Disney. Ran all operations for entire amusement park responsible for the lives of thousands of people. Strong grounding in efficiency, effectiveness, leading edge safety practices, risk management, training, scheduling, and park operations.Achieved “Platinum Park” award from Ellis & Associates International Aquatics Safety and Risk Management Consultants for perfect safety and operational audit results for all announced and unannounced evaluations. Award given to only 1% of facilities evaluated