Gary Beadles Email & Phone Number

Birmingham, Al, Us

Alabama, United States

As The Client Support Manager, I continue, and expand on, many of my previous duties, but am now responsible for a specific department in its entirety, thus changing some responsibilities, expanding others, and narrowing more specific roles as well. These responsibilities include, but are not limited to, the following:• Lead and mentor Client Support Technicians, ensuring the team is equipped with the necessary skills, tools, and knowledge required to meet the responsibilities of their positions and requirements of our Clients.• Collaborate with the Sales Department in understanding client requirements, providing guidance on proposals and quotes, and professionally representing and promoting Reliant Media's offerings.• Serve as the primary point of contact for explaining the company’s IT service offerings to prospective, new, or existing clients, post sales.• Oversee internal employee and external client on-boarding, supervise support tickets handled by Client Support Technicians, and provide technical assistance as deemed necessary.• Stay updated on industry trends and product offerings to provide cutting-edge solutions to clients.• Collaborate with team members, as well as other departments, to optimize project implementation and support services.• Provide remote technical support and onsite assistance to both internal employees and clients as needed, or otherwise oversee these functions and operations of the Service Department.• Assist in the deployment and management of IT solutions including, but not limited to, network infrastructure, hardware, software, and security measures.• Develop and implement, short term and long term, goals towards the growth and success of the Service Department and Company as a whole.

Alabama, United States

As a project manager, I continued many of my previous duties, but also became responsible for guiding our teams of installers to complete projects. This included, but was not limited to the following responsibilities and duties:• Recruiting and hiring of installers and team members• Maintaining relationships with General Contractors and Electrical Contractors that we worked directly with on projects (both on-site and off-site)• Assisting in the bid process as well as design review and implementation of designs into projects• Performing quality control of work performed to create and keep standards of work• Assisting in the implementation of systems as well as taking part in the configuration and commissioning of said systems• Learn how different products and brands would be used on each project to see that they were implemented properly and that the customer could be properly trained at the end of the projects on how to use their new systems• Creating a work environment based on teamwork, cooperation, and quality• Ensuring projects were closed out properly as well as ensuring a polished product is always delivered to customers and clients• Ensuring customer satisfaction by providing what was promised as well as going above and beyond to try to always make that possible• This position, just like my others, required me to fill multiple roles when needed to make sure the work done by myself and my team was always completed on time and completed properly• Work with a rapidly growing and evolving company and structure to ensure continued growth and successAt Reliant Media, we implement Audio, Video, Lighting, and Access systems as well as Networks and Infrastructure, working with many brands across these different industries to accomplish the creation of many different kinds of systems. Things like PAs, Wifi networks, Camera Systems, Audio systems, Automation and control systems, etc. as well as all kinds of low voltage based systems.

Birmingham, Alabama Area

In this position, I continued providing the skills necessary to be a Solutions Specialist as listed below, but with further responsibilities as well as guiding other Solutions Specialist from a now elevated position, as well as tackling larger projects and jobs.

Birmingham, Alabama

• Provide direct supporting role to Owner. • Utilize skills to troubleshoot, repair, maintain, and install computer systems, networks, phone systems, etc. in commercial and residential settings.• Stay up to date on technology and its constant changes.• Work with clients to solve their problems while also meeting company goals.• Provide assistance in installation of A/V systems, equipment, lighting, home theatre, and more.• Use skills to enter data into e-commerce platform, word processors, websites, and more.• Maintain secure computer usage by using multiple platforms that ensure data encryption and safety.• Ensure that the company maintains interpersonal and online relationships and presence by staying connected through social media, web pages, networking, and more.• Take part in weekly training and continued education to ensure that the best product is being provided to customers. • Hold direct and indirect sales roles to ensure that the business continues to grow.

Birmingham, Alabama

•Served as lead in assisting the Franchise Owner in the start-up of Birmingham Franchise location, doubling year-end revenue within the second year.•Provided consulting support for two Home Care Assistance Franchise start-ups in Montgomery and Huntsville, AL. •Directed HR operations including job advertisement, recruitment, interviewing, hiring and training. Administrated all background checks, drug screens and previous employee checks.•Managed a staff of 35 and coordinated all weekly employee work schedules, including shifts and client assignments. •Managed all accounting functions for weekly employee payroll, client billing and invoicing, and office operations. •Implemented and managed all online and social media presence for marketing and communications.•Incorporated marketing and sales presence by serving as company representative at business networking and chamber of commerce events. Developed detailed follow ups with business introductions. •Utilized software: ClearCare, EmployerOnTheGo, ShareFile, DocuSign, and Microsoft Office.

Tupelo, Mississippi

•Diagnosed and serviced a wide range of cars, trucks, and commercial vehicles•Trained new hires on vehicles inspections, completing work orders, and utilizing software for inventory control.•Utilized GBMS software for inventory management and work orders.•Maintained communication with management and customers to ensure smooth processing of vehicles and work requests.

General Atomics, Shannon, Ms

•Served on Security staff available 24/7, 365 days onsite at a US Government contracted manufacturing facility for General Atomics, related to the US Navy. •Participated as a team member in interviews for open positions and trained new hires. •Helped manage schedules of recurring hours and overtime to ensure regulations and budget controls. •Helped develop protocols for recurring security checks and daily reports.•Utilized: Proxiguard, PTZ/CCTV, and other security and camera software and systems.

Tupelo, Mississippi

•Trained and equipped to work any position at the restaurant.•Responsible for meeting the needs of customers and management.•Met health standards for restaurant operation and cleanliness. •Trained new-hires in multiple positions.•Utilized POS system, Credit Card system, and Cash Register to complete transactions.

Associate Of Arts (A.A.), Business Administration And Management, General

Business Administration, Management, and Operations.

Studied, Business Administration, Management And Operations

Business Administration and Management.

Studied, Electronic Engineering And Business Administration

Here I studied Electronic Engineering and Business Administration.

High School Diploma, General Eductation

Activities and Societies: Marching Band and Boy Scouts of America