Gary Bearhope Email & Phone Number

Boca Raton, Florida, United States

Support contact center agents in various areas within Member Services. Assist in daily management of inbound service requests from MDVIP members and doctors. Handle escalated calls and perform in the function of Manager on Duty. Additional responsibilities such as interview support, training assistance and administrative processes.

Boca Raton, Florida, United States

MDVIP is the industry leader in personalized primary care. We provide a variety of support functions to more than 1,000 affiliated family and internal medicine physicians and 350,000 patients nationwide; the support roles include information technology, business development, account management, customer service, finance, marketing, insurance services.

Boca Raton, Florida, United States

MDVIP is the industry leader in personalized primary care. We provide a variety of support functions to more than 1,000 affiliated family and internal medicine physicians and 350,000 patients nationwide; the support roles include information technology, business development, account management, customer service, finance, marketing, insurance services.

Broward County, Florida, United States

• The company that invented Sandless floor refinishing.
• Partner with franchise owners in South Florida to promote, sell and provide Sandless floor refinishingsolutions to commercial and residential customers.
• Promote the Mr. Sandless brand to flooring companies and residential companies via social media and face to face meetings.
• Work with customers to provide the specialized solution they desire.

Miramar, FL

• Managed teams with over $1M backlog responsible for on-boarding new clients and platform migrations.
• Consistently met implementation timeframes ensuring client satisfaction and driving double digit revenue growth.
• Instrumental in collaborating with existing clients to generate additional business, moved clients off legacy platforms and managed multiple specialized client projects expeditiously.
• Ensured client satisfaction through strong follow-up protocol, client responsiveness, and active communication. Exceeded start plan and drove client retention over 90%.
• Identified issues and implemented solutions in advance of potential delays with timeline, budget, or operations.
• Optimized colleague and management relationships by promoting open dialogue, idea sharing, and goal setting.

Miramar, FL

• Managed staff of over 30 associates for the Atlanta,Tampa, Miami, Puerto Rico and Fort Lauderdale locations.
• Drove efficiencies and quality improvements in Print Operations, Final Inspection, Financial Services, Delivery Services, Technical Services, Facilities, Disaster Recovery, SOC-1 and Sarbanes-Oxley Compliance.
• Executive sponsor for the Leader Foundations Team which produced an outstanding set of recommendations to improve client retention.
• Collaborated with our San Dimas Tax Center to improve relations and resolve issues with the taxing authority in Puerto Rico reducing penalty/interest penalties.
• Implemented best practices in establishing quality efficiency goals, solidifying client retention, preventing wrap/delivery discrepancies, and participating in the All Hands on Deck client calling program.
• Collaborated with sales teams by meeting with prospective clients on sales calls and conducted facility tours. Ninety Five percent close rate when clients toured our facility.