I am the Chief Executive Officer and visionary here at Powered Teknologies. More importantly, I am the vCIO (virtual CIO) for our clients. Thier success, is our success, and we take that very seriously. Accountability is is the key, and the buck stops with me.

As Chief Information Officer I am responsible for the vision, direction and technology of the company. From staying on the latest in solutions, to fully understanding the intricacies of the client needs, my job is to ensure the client's business success with their IT.

 Manage direct reports and manage services partners Support of IT Infrastructure to include LAN, WAN, Telephony, Desktop, Servers Design and implementation of IT infrastructure for expansion and future growth IT Project management for all IT projects (MS NAV, SharePoint 2013, Barracuda Backup) Manage IT budgets and forecasting Liaison between vendors, management team and the executive team Manage and maintain network stability and security Manage and maintain company IT assets and mitigate loss

 Support network operations; assure network uptime for call center, and onsite hands and eyes for any outages. Solely support two call centers (150+ users), monitor the queue for all desktop, account, LAN, WAN and miscellaneous issues and resolve them in a timely manner. Convert local desktop environment to a cloud based Citrix thin client environment with minimal issues. Support Avaya voice over IP call center end points to perform station moves and programming. Utilize Active Directory and Xen5 for account support and profile management, rebuilds, lockouts, and various account issues. Monitor national desktop ticket queue and assign tickets to technicians nationwide. Maintain accurate inventory within asset management system.

 Deployed and supported IT infrastructure for the following: Voice-Over-IP (VoIP) deployments & Configurations with IP/SIP endpoints TDM/Key Systems administration (Avaya, NEC, Inter-Tel) Wireless internet deployments and configurations; Network, Router/Switch Installation and Configuration Hardware, laptops and Desktops deployments System roll outs, upgrades, and refresh, Point-Of-Sale (POS) installation and support Network printer Install and configurations.

 Anticipated problems and analyzed ways to mitigate the risk. Articulated the business value and impact of advanced technical and non-technical information with ease and consulted management assistance accordingly. Provided production support, including accurate problem identification, ticket documentation and customer/vendor dialogue.  Projected excellent command of business knowledge and solicited input from internal and external sources.  Documented small-to-medium scale projects and delivered presentations with minimal supervision. Recognized as a leader and provided feedback and strategic recommendations to management. Affected change within sphere of influence and lead development of innovative improvements. Implemented complex medium-to-large scale projects; project management software and process.  Managed IT environment; prioritized workload assignment to the team. Handled complex independent problem solving. Demonstrated leadership at site level and firm wide.  Designed, implemented and communicated solutions with minimal supervision.  Facilitated business and technology calls for high severity incidents. Translated business requirements into functional technology requirements

 Supported and installed all IT systems located in the AWS retail environment - WAN, LAN, Telephony, and Desktop. Oversaw 21 retail locations throughout the northern, central and western regions of Florida. Partnered with national and area IT teams to deploy applications, hardware and complete infrastructure rollouts. Utilized a national trouble ticket system (Remedy) with minimal supervision; responded and resolved end user's challenges with desktop, laptop computers or ancillary equipment within SLA. Interacted with customers and other IS groups to prioritize, resolve, or escalate issues. Coordinated with project managers regarding national projects on a daily basis. Built the Information Infrastructure from the ground up for 12 retail locations - WAN, LAN, Telephony (Avaya Partner Systems), and Desktop. Supported a large call center housing over 1,500 machines with various call center applications; call center desktop support for Windows/Linux machines including installation, troubleshooting, and patching. Provided sole desktop support for over 250 AT&T authorized dealers throughout the State of Florida.