Gary Bode Email & Phone Number

Dallas/Fort Worth Area

Frisco, Tx

Senior Director of Global Endpoint Engineering Provided enterprise level service delivery of physical and virtual desktops, and secured printing and mobility solutions across various AmerisourceBergen business units and divisions with an emphasis on enhancing associate satisfaction (CSAT), productivity, full end-to-end service ownership, maximizing quality of service and minimizing run costs for 15K users. • Insourced support and operations of the ABC VDI Citrix environment providing a $1.8 M annual savings.• Transitioned the “managed services” of the VDI desktops to thin client VDI solutions utilizing EMC vBlock and Citrix technology solutions creating an Enterprise Private Cloud ecosystem. • Maintained a hardened image to the fixed assets and mix of persistent and non-persistent desktops using XenDesktop and streaming applications over XenApp deployments. • Consolidated and co-termed licenses across the enterprise resulting in an additional 500K savings.• Successfully migrated McAfee, Tangoe and Active Sync mobility technologies by implementing AirWatch as a fully secure and managed Mobile Device Management (MDM) solution. • Streamlined the device management and implemented a N-1 device strategy to further reduce costs by 750K. • Integral part of “New Associate Experience” program deliverables including but not limited to AD migrations, Office Pro Plus deployments and MS365 implementation.

Allen, Texas

Senior Architect and Manager for Employee IT Services IT leadership position providing Infrastructure and Hardware Service Delivery of Desktop and mobility solutions across global Experian divisions with an emphasis on maintaining end user satisfaction, productivity, end-to-end service ownership, enhanced quality of service and minimizing run costs for 18K users. Led a team of architects and field support engineers. Provided cost reduction, oversight and efficiency by managing to a global budget of $27.5MM. • Transitioned the “managed services” desktops supported by Dell to a hybrid of fixed assets and thin client VDI solutions utilizing EMC vBlock and Citrix technology solutions. • Successfully migrated the BES 5.0 and Good technologies implementation, to a full COPE and BYOD Mobile Iron MDM solution globally. Initiated desktop hardware replacement and deployment of Win8.1 images utilizing Dell Latitude 7350 2-in-1 devices and Dell Venue 11 Pro tablets to enhance and provide true mobility to a global sales force selling Experian products.• Implemented Vulnerability Management process and roadmaps based on risk rated criteria, which reduces malware threats, attacks whilst minimizing downtime of client services and global systems.• Implemented a parallel run end-point device management service for the MAC estate by deploying Casper JSS servers and file point distribution points for patch and vulnerability remediation’s, whist maintaining a 2012 SCCM patch and vulnerability service for the global Win 7 environment.• Initiated “Secret Server” to properly maintain and deliver secure password and administration of local desktops and servers across the global organization while providing accountability to the audit requirements for highly privileged access controls.

Restructured & Delivered Previously Overdue Projects & Role Was Consolidated.

Drove Global Service Delivery of geographically dispersed team’s specialists across all CitiGroup divisions with an emphasis on maintaining end-to-end service ownership, enhanced quality of service and minimizing run costs for 320K email users and 45K Blackberry users. Provided cost reduction, oversight and efficiency managing to a global budget of $49.3MM. Focused on future technology strategies and cloud computing to allow Citi to stay competitive within the financial industry.• Successfully delivered BES 5.0 implementation, a first for a financial institution.• Implemented Change Management, based on risk criteria, to reduce and minimize risk / downtime of systems.• Closed perceived gaps in archiving solution and solidified requirements/procedures to ensure all SEC and regulatory requirements were fail proof. Explored alternative archiving solutions to support Business Intelligence and Analytics platforms unique to the Financial Markets.• Achieved ISO 9001 Certification for Global Technology Organization.• Implemented key Business Continuity Planning and Disaster Recovery.• Introduced and delivered IT saves of $7.2 MM over two years by consolidation of hardware and virtualization.• Delivered budget variance reports, operational reports, key accomplishments, monthly goals and project deliverables to senior IT management and key business stakeholders.

Stamford, Ct And Sydney, Australia

Global Head of Office Communications and Collaboration Services Led global service delivery messaging functions across UBS Investment Bank and Wealth Management services. Provided cost reduction, oversight and efficiency of the messaging estate by downsizing 800 physical servers through a global virtualization and utilization initiative, resulting in 511 physical servers and 282 virtual machines.

Sydney, Australia

IT Infrastructure Site Manager – Australia and New Zealand – Directed operational oversight of all IT Infrastructure (ITI) projects across global user services center, messaging, on site support, data center and networks, access control group, security operations center, software distribution services, and procurement functional streams. Regional Manager APAC - Global Messaging Operational Call Center – Implemented a 24x5.5 operational call center providing 2nd and 3rd global support line from Sydney, Australia. Provided escalation and end user support for Exchange 2000/2003, Outlook 2000/2003, Blackberry, Topcall Desktop Faxing, Internet Boundaries Support, Security, Anti-SPAM Suppression, Archiving and Compliance Investigations.

Houston, Texas Area

Messaging and Collaboration Manager Created and implemented a redundant Exchange 2000 infrastructure environment. Provided core design including power, hardware, network requirements, cost/benefit analysis, project costs, associated risks/dependencies, and timeline for implementation.

Houston, Texas

Messaging ManagerManaged global migration from cc:Mail to Lotus Notes, and Lotus Notes to Exchange for all Enron entities. Partnered with Microsoft as RDP candidate for Exchange 2000 implementation of backend infrastructure through Outlook 2000 desktop, and Notes application migration.Managed messaging team of 18 administrators and 4 developers. Performed bi-annual reviews providing feedback and established professional growth career paths.Provided Global Messaging direction for US and IT staff located in the UK including software, architecture, design, monitoring, SPAM controls, content controls, security, hardware, policies and procedures. Managed overall vendor relationships.Ordered, tracked and inventoried hardware and software related to messaging implementations. Managed global design and implementation for Lotus Notes, Exchange 5.5 and Exchange 2000 for 18,000 users worldwide including implementation and conversion projects. Primary Technical Architect.

Travel related technical training on S.H.A.R.E.S. and System One Amadeus Computerized Reservation (CRS) Systems. Responsible for training travel agency clients on not only the CRS functionality but on basic agency functions.

Bachelor'S Degree, Biology, General

Activities and Societies: Life Member Texas Exes

Lotus Domino Certified Instructor Certification - Cli, Lotus Domino

Education record

Education record

Education record

Education record

Foundations Certificate In Itil It Service Management

Education record

Education record