Gary Paul Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

San Antonio, Texas Area

As Product owner of Broadband/Internet and Entertainment/TV products, I manage multiple simultaneous complex projects and their impacts to Internet order flows to continually improve and enable an effortless customer experience. Analyze, prioritize, and understand our business goals and then apply deep technical expertise to architect an optimal and customer focused solution. Team oriented leader who collaborates across silos. Experienced in agile and waterfall development methodologies. Service minded and enjoy opportunities to coach and help team members achieve their objectives. Often sought out by peers and leadership across the enterprise as SME. Seeks out continual learning opportunities and enjoy putting them into practice.

San Antonio, Texas Area

Managed the operations of e-commerce flows, offer management, and product areas from the business side while continuing to apply technical experience to continually improve methods and system efficiency. Continued to lead and bridge leadership's business goals with technical solutions. Championed user experience studies and proposed improvements to enable online order flow upgrades. Created tools and job aids for team to improve testing and support functions to improve quality of project results.

San Antonio, Texas Area

Led technical design efforts during Unified Requirements & Design representing IT team while contributing and collaborating with the business, technical architects, vendors and other areas of IT. Was a key contributor to the Business Requirements, Technical Requirements, Interface Agreements and High Level Designs in the eCommerce infrastructure for a new line of business. Worked effectively across teams with business, technical, and vendor representatives to design solutions and meet very tight deadlines and cover a large variety of scope items and subject areas. Focused on creating and improving user facing and backend supporting systems to manage online order flows, track product offer efficacy, and user experience.

San Antonio, Texas Area

Senior Technical Project Lead for enterprise-wide implementation across all regions of the One Brand/Site Integration process. Worked across organizational boundaries to lead teams of technical resources to design and implement the needed network upgrades to enable the merger of regional web sites to the single branded architecture. Orchestrated the design, development and implementation of projects and developed a strategic architecture to provide a cornerstone to CRM and online self-help initiatives including creating and patenting a dynamic centralized email Auto Reply process method (US Pat. 8032600).

San Antonio, Texas Area

Advised leadership and directed technical teams in implementation of Internet technology internally (Intranet) throughout the enterprise leading to significant cost savings and growth opportunities. CIO Magazine recognized our efforts as one of the top 50 Intranets in 1998 & 1999. Led in integration of internal systems, networks and employee facing tools and repositories during and after multiple major merger activities. Created and presented training on Internet technologies and solutions to industry conferences and internally. Utilized technical and managerial skills to prioritize project and information governance activities including regulatory compliance, content management, information retention practices, knowledge management, and information architecture. Orchestrated & directed the simultaneous production upgrade and rollout of enterprise systems across multiple regions.