Mgmt & IT ConsultingSupply Chain/Logistics, Retail, Engineering & Construction, Title Insurance, Telecom, Recent Projects: -Supply Chain Modernization-TMS (Transportation Management Systems) Recommendations-IT Strategy Development and implementation-IT Organizational Development and Strategy-Retail Management System Architecture Development-Oracle Financials Implementation turnaround-IT transformation project-Supply Chain Services-Executive Coaching on managing IT services Specific Areas of expertise: Aligning IT with the business, IT Executive Management, Digital Modernization, Business Process automation, IT & Business Process Outsourcing, Vendor Management, Implementation of hybrid Cloud Strategies, IT Infrastructure & OperationsUnique expertise in the design and execution of outsourced services delivered from a University.

Currently Interim CIO - Zagg——————————————————-Proven technology leader with a passion for process improvement and business transformation. Participated in ten major M&A transactions and managed IT integration or separation actions. Skillfully guides data center consolidation, outsourcing initiatives, and cloud migrations. Drives alignment of IT vision with business strategy. Led implementation of SaaS solutions including ServiceNow, JIRA, Oracle. Committed to developing next generation technology talent. Provides insightful leadership on IT security concerns and incident response plans. Comfortable working in varied industries and sized organizations. Delivers exceptional customer care and manages vendor relationships with a focus on sustainability.I welcome the opportunity to serve you as a Partner of Fortium Partners, the world’s largest and fastest-growing provider of Technology Leadership-as-a-Service. Find out more at https://www.linkedin.com/company/fortiumpartners or https://www.FortiumPartners.com.

The focus of the AWS SC&L Practice is to enable customers to solve the most demanding and complex situations and empower them to fulfill their digital aspirations. Solving business critical challenges from design to delivery, or assisting customers Innovate and Disrupt their marketplace, products. Also assisting customers to break down information silos and optimize performance to accelerate innovation, fuel growth and achieve operational excellence.

Led one of the largest and most talented IT Operations Organization in the World. Built a Private Cloud, Built World-Class IT Operations, Service Management and Process Focused, Built a Global Command Center and implemented Managed Services/Outsourcing & College Sourcing. Designed and implemented a new support model incorporating managed services from key vendors. Brought in modern processes to transform IT Operations to align with needs of applications while improving service delivery.Designed and implemented a 24/7 Global Command Center where all IT Business services are managed. Introduced systems analytics and log anomaly detection.Introduced enterprise configuration management tools for database, windows and linux systems and provided leadership to enable patching enterprise within rigid timeframes.Provided the leadership and oversight for an internal cloud operations service that provided Iaas (Infra as a service) for internal application teams - running in excess of 700 apps.Consolidation of 9+ incident management systems to Service Now and standardized on a single Configuration Mgmt Database (CMDB). Provided an executive dashboard with visibility to security patching status, uptime/outage tracking, service mapping. Consolidation of 20+ separate call centers into a single Enterprise Service Desk.Successfully Developed and Executed on a vision and strategy to bring managed services to Univ of Memphis where they employ over 180 students to deliver IT services: a call center (Level 1 and 2), system analytics and security monitoring.

IT Consulting - Retail Technology, Leadership & Organizational Development. > Currently engaged on a project evaluating Retail IP Telephony. If you are interested, let me know.Specific Areas:Focusing an IT organization on business valueHow to build processes without bureaucracy How to properly use ITIL and provide an ROIHow to merge IT orgs following an acquisitionHow to develop applications that are aligned with business How to use Metrics to improve productivity and performanceVendor Management and negotiationsOffshoring/Right-sourcingIT Finance - managing capital & opexOperations & Infrastructure ManagementArchitecture

Accountable for all Technical Services Architecture, Engineering, Service Management, Project Portfolio & Management, Systems Management, Network/Telecom, Service Desk, Project Management, Disaster Recovery Plan/Tests and Operations within IT. Management of IT capital ($75M) and total staff of approx. 1000+. Key accomplishments include:• Oversaw deployment and support for Oracle Financials & Peoplesoft throughout the enterprise.• Organizational Development – Designed and implemented a new organizational structure based on service based leadership, strong process and a culture of teamwork, trust and efficiency. This was a ‘virtual’ organization with various locations in the US & India. Utilized ‘ADKAR’ (Awareness, Desire, Knowledge, Ability, Reinforcement) and ITIL (Information Technology-Infrastructure Library).India Board of Directors. 2009 – 2010• Introduced Sharepoint into the environment. Grew to over 1,000 team sites. Personally maintained a sharepoint site for communication to the organization. Oversaw development and support within the middleware functions: Informatica & Weblogic.• Introduced a strategy that would reduce $20M OPEX savings (In progress) in addition to modernizing the current application development environment. • $6M+ in annual savings by designing a strategy and framework for new enterprise network• Reduced Data Warehouse costs by 20% with plan to reduce to 50% within 4 years. • $15M annual capital savings through portfolio management improvements as well as an industry leading lifecycle management program that prioritized equipment by incidents rather than just age• Innovations: Implementation of Social networking: Yammer in the workplace. Virtualization, Proof of concepts for IPAD in the corporate environment and a Private Cloud to flush out marketing hype. Evaluation of MS Cloud (O365) and Google Mail/Docs

Overcame ‘US vs. THEM’ - Demonstrated leadership and communication skills to integrate the different organizations into a ‘team’. Implemented virtual management procedures. Designed and implemented consolidation plans for the data centers, a centralized service desk and enterprise monitoring. • Migrated IT staff to a standard incident, change & problem management tool set utilizing HP Openview.• $14M Data Center Expansion–7500 square feet of raised floor- consolidated various other data centers• Standardized all monitoring and management of platforms. Created centralized Change Management.

Modernized IT Operations. Created and implemented new process & controls within all of IT. Built and trained a new management team. Key accomplishments included:• Led implementation of HP Openview and automation for enterprise monitoring and consolidated all groups to the new platform. A variety of tools (CA, email, etc) were in use at the start of the project. • Introduced metrics and formal processes (ITIL-Incident, Change, Problem & Escalation management) -improved overall uptime by 30% within the first 12 months.• Oversaw all IT Six-Sigma projects. Drove multiple efforts within Operations included Asset Management improvements that created industry leading process by interfacing incidents with assets.

Consolidated IT Operations following the acquisition of Raytheon Engineers & Constructors. Created a centralized service desk and centralized operations. Oversaw all IT Operations including: Data Center, HD, Telecomm, Network Operations, End User Computing.• Introduced ITIL (Incident, Change, Problem & Escalation management) and standardized all support processes across the enterprise. Introduced metrics and service management.• Implement Remedy tool by BMC for tracking all tickets and implemented throughout all IT.• Approx $10M Outsource contract of IT Operations in 5 months-included data center relocation.• Authored the original draft of the Company Security Policy.

Responsible for all architecture and support of Intel based systems. Managed Email, Standard Desktop Configurations, Software Distribution for all desktops, Configuration and Release Management.• Managed a development team of over 20 developers that built and maintained ‘Gemstar’-a key application that provided access control and a user interface to various environments• 1,500+ Servers & approx. 200,000 users supported for email, standard desktop, automated updates.

Oversaw all IT in the Western United States. Started as Director of a subsidiary that was purchased and then got promoted to CIO. Introduced business applications for customers that integrated them into our data offerings.Implemented key process automation • Designed and developed an award winning application for realtors that would perform customer relationship management (CRM) – instrumental in increasing our market share.• Designed and developed a payoff application, workflow automation and tracking system

Designed/developed and implemented a payoff appliction, order tracking & work flow, created a new Trustee Sales Guarantee application.

Started as a typist and promoted rapidly through the ranks within 2 years. Demonstrated an innovative approach to automating manual processes. Automated the Payoff Process, Order Tracking, Sales Tracking, Warehouse Management System and a work flow system.