Gary Buckingham Email & Phone Number

Rochester, New York Area / Alexandria, Louisiana Area

AT&T U-verse / Cox Communications / VA Choice {Veterans Access, Choice and Accountability Act of 2014}• Consistent Coaching with Follow up and Team Building tactics providing measurable results, over a set period of time using a Focused Feedback model and SMART goals. • Win-Win Coaching Agreements, Goal Setting with Commitments and Accountability follow ups, focused specifically for each individual team member to increase performance.• Mentoring new talent and encouraging career… Show more AT&T U-verse / Cox Communications / VA Choice {Veterans Access, Choice and Accountability Act of 2014}• Consistent Coaching with Follow up and Team Building tactics providing measurable results, over a set period of time using a Focused Feedback model and SMART goals. • Win-Win Coaching Agreements, Goal Setting with Commitments and Accountability follow ups, focused specifically for each individual team member to increase performance.• Mentoring new talent and encouraging career development. • KPI tracking with attention to accountability to deliver balanced score cards.• AUX monitoring with follow up to deliver higher productivity and utilization. • Attendance tracking to manage shrinkage and avoid attrition.• Identifying and coaching to different personality types and learning styles to ensure that maximum performance is achieved using Multiple Coaching Methodologies• Scheduling and monitoring adherence for unitization and productivity.• Track, document and report trending issues to the client and Senior. Management. • Create and encourage the use of new tools and procedures, focusing on efficiency and productivity. • Writing knowledge base articles to disseminate information to the team and comply with ISO standards.• Develop and deliver training on new tools and CRM software.• Process Champion. Responsible for sharing best practices to development new up and coming Managers.• Multiple Coaching methodologies and Team building tactics.• Team building and development, consistently exceeding goal.• Audit and Calibrate with multiple levels, including Client Relation to maintain uniformity and quality. Show less

Rochester, New York Area

ActivisionTrack, document and report trending issues to the client and Sr. Management. Goal Setting and Coaching providing measurable results, over a set period of time.Case and transaction monitoring to deliver feedback on best practices. Create and encourage the use of new tools and procedures, focusing on efficiency and productivity. Mentoring new talent for career development.

Rochester, New York Area

BlackboardTroubleshooting advanced Learning Management System on a Linux platform, apache servers/remote root configurations and patch applications.In depth analytics and reporting to discover queue management opportunities.Writing knowledge base articles to disseminate information to the team and comply with ISO standards.Develop and deliver of training material on new tools and CRM software.

Rochester, New York Area

Provided full IT support, design implemented and maintained solutions for multiple clients in all aspects of business. Assessed value on end of life hardware for the asset recovery division.Drew upon extensive product knowledge to provide innovative advances and enhanced system development to optimize performance.Managed internal activities and personnel. Provided weekly reports and forecasts, which showed a 300% gain in my first 6 months and over 100% increase each year thereafter.

Jupiter, Fl

Designed and installed custom automotive audio, video and security systems. Built and repaired computer systems and laptops. Managed business accounts and inventory.Pioneered the development and advancement of integrated computers for Automotive Entertainment Systems. (carputers)Designed and Installed advanced multi-media systems for the home and vehicle in a high-end market.PC and laptop repair, upgrades and virus removal.Audio Tranquility's - Tampa, FL

Tampa, Fl

Designed advanced custom sound and security systems for a variety of applications, based on customer needs. Managed and maintained all aspects of the company's activities. Tracked accounts payable and receivable. Maintained inventory and finances while staying within budget.

Fort Eustis, Va

Primarily responsible for supervising and performing maintenance on aircraft structural integtity.•Repair/replace aircraft structural components according to drawings, blueprints, directives, technical manuals and safety procedures•Fabricate structural parts using metal-forming techniques and fiberglass materials•Balance fixed-wing aircraft controls and apply primers/paints on aircraft surfaces

Psychology

Associate Of Science (As), Computer And Information Systems Security/Information Assurance

Physics