Serve as Executive Director of The Navigators National Staff Gathering (every four years), ensuring the event accomplishes the goals approved by the National Leadership Team in pursuit of the National Strategy of The Navigators. Identify and engage Christian organizations that have leaders and missional objectives which intersect with the National Strategy of The Navigators and potential exists for both to benefit from strategic collaborative engagement. Supervise the Special Events, Community Relations, and History departments of The Navigators, providing guidance, accountability, and direction to its leaders, and supervise other support staff as needed.

Serve as a member of The Navigators National Leadership Team, bringing communications expertise and perspective as well as spiritual maturity to organizational direction. Involved in all major spiritual and administrative leadership decisions of The Navigators. Provided communications leadership through many significant corporate changes: presidential transition in 2021, new strategy implementation in 2019, restructuring in 2014, etc. Lead the Communications Team responsible for ensuring that Navigator messaging and branding advance our calling and enhance our organizational reputation. Initiated a significant overhaul of internal communications in 2016. Led a very successful re-branding of The Navigators in 2018. Ensure that Navigators corporate communication is professional, creative, and appropriate to the audience. Provide executive leadership to corporate branding issues while balancing the Navigators’ unique approach as a worldwide partnership. Extensive experience in crisis communications. Collaboration with Navigator ministries worldwide (110+ countries).

Oversee all aspects of internal and external communications, branding, and marketing for Christian university with 3,000 students on four campuses. Manage highly talented staff who create award-winning publications, print and online advertising, web presence, and social media. Extensive expertise in internal communications, public relations, presidential communications, task force management, focus groups, brainstorm sessions, and strategic communications to board, faculty, staff, students, alumni, parents and donors. Serve on President’s Advisory Cabinet and as chairman of industry leadership commission with particular expertise in crisis communications.

Interim senior staff position in 2500 member church: overseeing assimilation, visitation, prayer ministry, senior adult ministry, curriculum development.

Design and introduce subscription-based online sermon resource for pastors. Conduct extensive market research, write program specifications, hire and manage programming staff, design database format and HTML-based text tagging system, hire, train and manage editors, write VBA code to automate text tagging process, plan and execute marketing campaign, manage technical support and customer service. Sales doubled monthly for the last four months. Achieved 12.5% registration rate from a broadcast e-mail campaign. Produced e-mail newsletter that increased sales by 10% with each issue. Recruited and licensed over fifty prominent pastors to submit over 7000 sermons to the site, on a royalty basis.

Introduce electronic document management software product. Conduct nationwide focus groups and competitive surveys, provide input to software development team in testing the product and establishing feature set, coordinate trade show marketing strategy. Create packaging, collateral material (print, video, web), web site and advertising. Develop marketing materials, and manage agencies doing creative work.

Responsible for all aspects of marketing a software line of over 100 different products. Develop marketing plan and budget. Create, write and implement direct mail campaigns, print advertising, product packaging, Web site, and trade show image. Manage artists and writers to create highest quality marketing image. Develop beneficial press relations to facilitate product reviews in key publications, and write press releases. Provide input to software development team on user interface issues and optimizing our products for add-on sales. Skilled in written, oral and visual presentations for sales, training, marketing our software, and pursuing business partnerships. Extensive background in operations management, including the hiring, training and managing of sales, order processing, technical support, fulfillment, and assembly staff.

Responsible for many significant areas of development and marketing for three software products for Macintosh and Windows. Handled all technical support. Incorporated user suggestions in upgrades of the products, adding new features while improving speed, performance and customer satisfaction. Designed and wrote user’s manual for all products. Supervised contract programmers in developing upgrades for Macintosh and Windows products. Supervised all aspects of marketing: user database, direct mail, print advertising, trade shows, public relations. Wrote all press releases, advertisements, and newsletters. Developed relationships with newspaper and magazine editors to secure reviews of our products.

Responsible for all aspects of communication in 750 member church. Ascertained software needs and purchased systems to meet the needs of the staff. Purchased and installed 20 station computer network in church and Christian school offices. Trained staff in operation of hardware and software. Managed the creation and design of new corporate print image for the church. Designed and produced monthly newsletter and weekly bulletin, as well as pastoral teaching aids, training manuals, brochures, etc. Supervised all direct mail in the church. Wrote and/or edited all written communication from the church. Much expertise in oral and written presentations to church board, staff, teachers and members.

Part of team working to ensure proper follow-up ministry to those who respond to Josh’s messages, including the Why Wait campaign and others. Support-based Campus Crusade for Christ staff member.

Managed daily software backup, storage and retrieval services for Fortune 500 companies.

Managed information systems for top ten radio station. Responsible for invoicing, billing, scheduling of advertisements, generating reports, training staff on using the system, etc.