Gary Charles Email and Phone Number
I am experienced in Program Manager and am skilled in leading high-performing teams delivering technology and business solutions that drive operational efficiency and performance. As a Vice President, I have worked closely with other senior leaders to identify new programs and improvements for IT architecture. My ability to cultivate trusting partnerships with stakeholders and clients has enabled me to clearly identify opportunities, negotiate integrations, and improve processes that align the business with its goals.I have a passion for driving improvements through technology and process implementation while also guiding teams with a focus on continuous growth. I excel in building trust and creating strategic relationships with individuals across all levels of an organization, which allows me to successfully manage processes, best practices, and governance across programs and teams.My background in technology, along with my leadership, project management experience, and education, has provided me a rich foundation of skills and knowledge. I have obtained several certifications for various project management methodologies and have my MBA. I am currently in the process of earning my Security+, Certified Ethical Hacker (CEH) and CISSP certifications and plan on completion by February, 2023.If you would like to connect or know more about my professional story, please send me an InMail message or email me at garycharles71@gmail.com. Key Strengths: Business Analysis | Strategic Planning | Project Governance | Team Development | Project & Program Management | Portfolio Management | Resource Management | Solution Delivery | Strategic Growth Plans | Global Value Chains | Stakeholder Management | Change Management | Waterfall & Agile Methodologies | Cross-Functional Communication & Collaboration | Forecasting | SaaS | Process Improvement | Enterprise Implementations | Agile Transformation | Budget Control | Risk Mitigation & Strategy | Business & IT Alignment | System Integration | Risk Analysis | Risk Assessments | Vulnerability Assessments | Disaster Recovery | Business Continuity Development | Penetration Testing | GDPR | Data Protection
Jpmorgan Chase & Co.
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Vice President Performance ConsultingJpmorgan Chase & Co. Aug 2023 - PresentNew York, Ny, Us
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Senior Program Manager/DirectorDhl Mar 2016 - Feb 2023Bonn, De• Directed business IT operations across North, Central, and South America, overseeing corporate functions with a focus on strategic IT initiatives, operational excellence, and robust data protection and governance.• Managed a senior management team of four direct reports and provided oversight to approximately forty indirect reports.Key Achievements:• ADP SaaS Payroll System Implementation: Led the successful deployment of an ADP SaaS payroll system for 300,000 employees across the US and Canada, ensuring compliance with government regulations and IT best practices from initial analysis to deployment. Achieved a 95% user adoption rate, reducing payroll errors by 25% and processing time by 30%, while enforcing data protection and governance protocols.• SAP ERP System Deployment: Orchestrated the deployment of SAP ERP system, coordinating across departments to meet project timelines and budget constraints, optimizing operational workflows, and resource management.• Agile Transformation: Transitioned software development teams from traditional waterfall to Agile methodologies, increasing project delivery speed by 40% and team adaptability. Implemented SCRUM and Kanban frameworks, introduced Agile tools like JIRA and Confluence, and fostered a cultural shift through training and regular retrospectives.• Strategic IT Roadmap: Developed and executed a comprehensive five-year strategic IT roadmap, aligning technology initiatives with corporate goals, securing stakeholder buy-in through effective communication, and demonstrating ROI.• Risk Management and Operational Efficiency: Conducted thorough risk and threat analyses, enforced SLAs, implemented reporting solutions to improve operational efficiencies, and proactively mitigate risks, while ensuring robust data protection measures.• Stakeholder Engagement and Vendor Management: Consulted closely with department executives to identify issues and present solutions, managed vendor relationships. -
Senior Project ManagerAsi | Signage Innovations Aug 2012 - Mar 2016Irving, Tx, Us• Managed external accounts, overseeing scheduling, hardware and construction installation, fabrication crews, software and marketing development crews, vendor management, and budget management for all projects, crews, and travel expenses.Key Achievements:• Cross-Functional Collaboration: Orchestrated seamless collaboration between internal teams, client technical/business units, and partners (Nexus, Scala, EDC, CMA Digital) for system implementations, hardware updates, software integration, and issue resolution.• Innovative Signage Solutions: Spearheaded the development of unique signage solutions integrating corporate communications, wayfinding, public announcements, menu boards, and conference schedules, distinguishing ASI in the market.• Sales and Relationship Building: Generated $800K in new sales through strategic relationship-building with key stakeholders, enhancing company-wide productivity and efficiency, and expanding the client base by over 40 accounts.• Production Enhancement: Increased the digital signage division's production by 125% by implementing project management tools and fostering strong customer and vendor relationships.• Impactful Project Delivery: Elevated delivery ratings by 20% through the successful deployment of 400 digital signage platforms at Nationwide Children’s Hospital, boosting health awareness and reinforcing brand identity.• Scrum Team Empowerment: Empowered more than 10 Scrum teams, promoting continuous improvement activities, achieving productivity gains through reduced churn, enhanced velocity, lower defect density, and increased deployment frequency. Facilitated Broader Area Retrospectives, Scrum of Scrum (SOS), Agile Community of Practice (CoP), and Broader Area Tech Showcases to foster collaboration and innovation. -
Project ManagerColumbus State Community College Jun 2007 - Aug 2012Columbus, Ohio, Us• Managed administrative activities and supervised six direct reports, assigning daily work activities.• Collaborated with students, staff, and faculty to implement projects aligning with college goals for sustainment, growth, process improvement, and cost savings.Key Achievements:• Enhanced Business Efficiencies: Identified and leveraged opportunities across domains such as payroll, financial, enrollment, and public safety data management, resulting in improved operational efficiencies and cost savings.• Campus-Wide Digitalization Initiative: Led the initiative to achieve a paper-free environment through the implementation of the Hyland OnBase Digital Document Management system. Managed the project lifecycle from analysis to deployment, completing it within budget and timeline constraints, saving over $2M annually. Conducted extensive employee training, optimizing operational efficiency and reducing invoice processing times by 150%.• Wi-Fi Infrastructure Modernization: Oversaw the evaluation, configuration, and installation of 300 wireless access points, significantly enhancing campus network accessibility and efficiency.• Client Satisfaction: Achieved top client satisfaction ratings by consistently delivering valuable project outcomes. Developed and executed detailed project plans, ensuring adherence to budget, scope, timelines, and quality standards.• Cross-Functional Team Management: Managed cross-functional teams of over 20 technical resources, effectively resolving staffing shortages, scope creep, and project limitations. Conducted rigorous risk analyses to mitigate project risks and ensure successful outcomes.
Gary Charles Education Details
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Central Michigan UniversityGeneral
Frequently Asked Questions about Gary Charles
What company does Gary Charles work for?
Gary Charles works for Jpmorgan Chase & Co.
What is Gary Charles's role at the current company?
Gary Charles's current role is Vice President, Performance Consulting-Business Office | Expert in Technology Implementation | Governance, Risk and Compliance | USAF Veteran.
What schools did Gary Charles attend?
Gary Charles attended Central Michigan University.
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