Gary Chirgwin Email & Phone Number

Springfield, Massachusetts Area

I own and operate Chirgwin Network Services. I am a Sr. Field Service Technician for Vital Network services, Onforce and several other companies with in the industry. My on-site technical duties include: T1 turn-up, network cabling, demarc extensions, network and DSL or cell fail over, cabling installations, upgrades, and troubleshooting. I have had the opportunity to work for Hilton Hotels, Bank of America, McDonalds Starbucks, among many other companies.

I partnered with Onforce in 2004. I have had a wide range of responsibilities including: HP and Dell warranty Issues (Server, Desktop, and Portable Notebooks); Removal of Viruses and Malware; Installation of commercial and consumer DSL modem; Network hardware deployment and replacement (Router, Switches, Hubs, and Cabling); and Desktop repairs, both hardware and software.In some cases, I worked in retail stores. It was my role to install and maintain point of sale systems, traffic counters,… Show more I partnered with Onforce in 2004. I have had a wide range of responsibilities including: HP and Dell warranty Issues (Server, Desktop, and Portable Notebooks); Removal of Viruses and Malware; Installation of commercial and consumer DSL modem; Network hardware deployment and replacement (Router, Switches, Hubs, and Cabling); and Desktop repairs, both hardware and software.In some cases, I worked in retail stores. It was my role to install and maintain point of sale systems, traffic counters, IBM registers, and blade Swaps.I also have handled day to day break-fix issues both hardware and software (over 2100 work orders and no re-trips for same issue).I have maintained a customer rating of 99.4% over the course of 1245 customer reviews. Show less

At TEKsystems, I do periodic projects. Some projects include: cabling, router installation, and demarc extension.

I was a key technician in a nation wide VOIP Conversion Project and a member of the Readiness and Conversion Team. Some of my duties included: Upgrade Cisco Router 3745 Upgrade: (Flash card configuration, memory upgrade, Install MFT-T1; CUE); Replace APC 1500 UPS with APC 2200; Replace or upgrade Cisco 3550 Switches; Connect and Test T1 Circuits Voice and Data; Install and test Cisco 7960, 7902, and 7920 wireless phones; Cable verification labeling and wire management; and installation of… Show more I was a key technician in a nation wide VOIP Conversion Project and a member of the Readiness and Conversion Team. Some of my duties included: Upgrade Cisco Router 3745 Upgrade: (Flash card configuration, memory upgrade, Install MFT-T1; CUE); Replace APC 1500 UPS with APC 2200; Replace or upgrade Cisco 3550 Switches; Connect and Test T1 Circuits Voice and Data; Install and test Cisco 7960, 7902, and 7920 wireless phones; Cable verification labeling and wire management; and installation of analog emergency phones. Show less

Long and Short Term ProjectsBank of America National VOIP Conversion Project; Member of the National Survey and Readiness Teams traveled to 30 States. July 2007 to October 2009 Survey Team Duties include: Created detailed Visio Drawing of Branch Location Including; Floor-Plan, Port-Mapping, Equipment Inventory and Port Labeling Readiness Team Duties included: Upgrading Cisco Router 3745 Upgrade: (Flash card configuration, memory upgrade, Install MFT-T1; CUE). Replace APC… Show more Long and Short Term ProjectsBank of America National VOIP Conversion Project; Member of the National Survey and Readiness Teams traveled to 30 States. July 2007 to October 2009 Survey Team Duties include: Created detailed Visio Drawing of Branch Location Including; Floor-Plan, Port-Mapping, Equipment Inventory and Port Labeling Readiness Team Duties included: Upgrading Cisco Router 3745 Upgrade: (Flash card configuration, memory upgrade, Install MFT-T1; CUE). Replace APC 1500 UPS with APC 2200, Replace or upgrade Cisco 3550 Switch.Connect and Test T1 Circuits Voice and Data Install and test Cisco 7960, 7902, and 7920 wireless phones Cable verification labeling and wire management.Install analog Emergency phone testNote all duties must be complete for Branch to open 100% successful no late openings. Short Term:Various On-Site technical duties include repairs, installations, upgrades, and troubleshootingNetwork hardware and PC Desktop both wireless and cabledWarranty Services are also provided to both business and homeowners (HP and Dell)Partnered with Onforce in 2003 Formerly Computer Repair.ComResponsible for a wide variety of on-site break-fix issues:Certified by HP, Compaq and Dell for warranty Issues (Server Desktop, Portable Notebooks)Network hardware deployment and replacement (Router, Switches, Hubs, and Cabling)Desktop issues both hardware and software Retail: Install and maintain POS, Traffic Counter. IBM Register, Blade SwapsRemoval of Virus and Spyware Installing commercial and consumer DSL modemExtending a demarc (telco)Handle day to day break-fix issues both hardware and software (over 1300 work orders and no re-trips for same issue) Maintain a customer rating over 98.7 over 570 Customer ratings, currently 99.7 over the last 12 months Show less

July 2007 thru October 2009 traveling to several StatesAs a member of the Bank Of America National Survey and Readiness Teams VOIP Conversion ProjectSurvey Duties include: Creating detailed Visio Drawing of Branch Location including Floor- Plan, Port-Mapping, Equipment Inventory and Port Labeling Readiness Duties include: Upgrading Cisco Router 3745 Upgrade: (Flash card configuration, memory upgrade, Install MFT-T1, VIC 4FXS/DID, NM-HD-2VE, NM-CUE). replace Ups with APC 2200… Show more July 2007 thru October 2009 traveling to several StatesAs a member of the Bank Of America National Survey and Readiness Teams VOIP Conversion ProjectSurvey Duties include: Creating detailed Visio Drawing of Branch Location including Floor- Plan, Port-Mapping, Equipment Inventory and Port Labeling Readiness Duties include: Upgrading Cisco Router 3745 Upgrade: (Flash card configuration, memory upgrade, Install MFT-T1, VIC 4FXS/DID, NM-HD-2VE, NM-CUE). replace Ups with APC 2200, Replace or upgrade Cisco 3550 Switch.Connect and Test PRI install and test Cisco 7960 and 7902 VOIP AND 7920 wireless hones install analog Emergency phone test 911 cable verification labeling and management.Note all duties must be complete for Branch to open 100% successful no late openings. Project assignments as needed Show less

Provide a high level of service to clients by attending to and resolving on-site service calls and efficiently repairing, installing and maintaining equipment. Trouble shooting in major network operating systems Maintains appropriate records and documentation on service work performed and ensures timely communication to supervisor of service order status and potential issues. Project: Florida Restructuring; Lead Technician Responsible for supervising 9 technicians, provide… Show more Provide a high level of service to clients by attending to and resolving on-site service calls and efficiently repairing, installing and maintaining equipment. Trouble shooting in major network operating systems Maintains appropriate records and documentation on service work performed and ensures timely communication to supervisor of service order status and potential issues. Project: Florida Restructuring; Lead Technician Responsible for supervising 9 technicians, provide level 3 software and hardware desktop support including: Windows NT 4.0, Windows 98 and 95, images and NT repair; Software installations, data migration, and upgrades (includes Exchange, Office 97, Project 98, etc.); Printer setup and configuration; Install SCSI cards, scanners, CD’s, memory, floppy and hard drives. Closet work with Cisco Catalyst 5505 switches, including port enabling and speed setting via Telnet connections. Show less

Supervising 9 technicians, provide level 3 software and hardware desktop support including: Windows NT 4.0, Windows 98 and 95, images and NT repair; Software installations, data migration, and upgrades (includes Exchange, Office 97, Project 98, etc.); Printer setup and configuration; Install SCSI cards, scanners, CD's, memory, floppy and hard drives. Closet work with Cisco Catalyst 5505 switches, including port enabling and speed setting via Telnet connections.

Duties & Responsibilities:Service clients by resolving on-site problems, efficiently repairing, installing and maintaining equipment. Resolves complex problems involving maintenance and repair issues; Ensures hardware specifications are met, determines appropriate parts requirements, and inventory levels of assigned territory. Troubleshooting Maintains records of service work performedCommunication with Project Manager of work order status and potential issues.

Duties & Responsibilities:Service clients by resolving on-site problems, efficiently repairing, installing and maintaining equipment. Resolves complex problems involving maintenance and repair issues; Ensures hardware specifications are met, determines appropriate parts requirements, and inventory levels of assigned territory. Troubleshooting Maintains records of service work performedCommunication with Project Manager of work order status and potential issues.