Gary is Founder & Head of Training & Client Relations at Cruxial Consulting, a training and consulting company. He was previously co-trainer and program director for the SuperTeens and SmartKids BootCamps, where he worked with over 15,000 students and parents from Singapore, Malaysia, Indonesia, Vietnam, and Thailand. Gary also brings experience from the market research sector. He last held the role of Associate Manager of Research Operations at Insights Table, a leading market research agency in Singapore. He has played a pivotal role in contributing to important projects commissioned by Sentosa Development Corporation, Singapore Tourism Board, and Changi Airport Group. He remains a Subject Matter Expert for the Ground Observations & Efficiency Monitoring (GOEM) Study. Gary values collaboration and the development of strong relationships, both within his teams and with the clients he serves. It is the lasting connections and positive outcomes from these relationships and experiences that he finds most rewarding.
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Founder And DirectorCruxial ConsultingSingapore
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FounderCruxial Consulting Sep 2024 - Present- Head of Training & Client Relations
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Associate Manager, Research OperationsInsights Table Jul 2023 - Present -
Senior Executive, Consumer InsightsNielseniq May 2022 - May 2023- Managed projects commissioned by government & semi-government agencies including NTUC, Sentosa Development Corporation, Singapore Tourism Board and Changi Airport Group- Provided client servicing support- Support Field Manager for any other matters that are non-BAU-Prepared fieldwork costing -
Field Executive, Consumer InsightsNielseniq Oct 2020 - Apr 2022- Manage fieldwork for offline research studies - Plan and implement quotas for field interviewers - Track and Monitor fieldwork progress- Manage and monitor field interviewers performance
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Field Executive, Consumer InsightsNielsen Apr 2019 - Oct 2020- Responsible for Ground Observation & Efficiency Monitoring (GOEM) and Service Quality Survey (SQS) fieldwork (24 Hours) across 14 touchpoints across 4 Passenger Terminals at Changi Airport- Managed a team of up to 100 field interviewers - Responsible for reducing liquidated damages by at least 80% within 3 months of taking over responsibility- Managed budget vs actual cost- Single handedly built a team of field interviewers as well as field supervisors capable of supporting fieldwork capacity -
Business Operations ManagerLearning Mastery Pte Ltd May 2014 - Jan 2018SingaporeOversee major operations at the company :• Manage hiring, training and appraisals for staff and interns• Coordinate and liaise with the company’s partners internationally. • Developed standards and procedures for business's operations• Designed and implemented workflows and standard operating procedures for the business• Identify and implement continuous improvement initiatives to increase business efficiency.• Set profit margins and manage operations expenses for the business -
Business Development ManagerLearning Mastery Pte Ltd Sep 2013 - Jan 2018Pitch company’s service through weekly introductory seminars and recruit participants for its camps. • Reduced marketing budget by 80% • Introduced and executed marketing initiatives through online platforms - Google Adwords and Facebook Adverts.• Increased sales by 300%
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Co-Trainer & Program DirectorSmartkids & Superteens Bootcamp Dec 2007 - Dec 2017Singapore, Malaysia, Indonesia, Vietnam & Hong KongConduct and execute Accelerated Learning and Neuro-Linguistic Programming (NLP) programs to students between the ages of 7-18. Through the use of accelerated learning and NLP techniques, the camps aim to bring about cognitive and behavioural changes in children and adolescents On top of facilitating and supporting the programs as co-trainer, I also provided after-program support to parents and students as well as conducted quarterly follow-ups
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Program CoordinatorLife Mastery Academy Feb 2011 - Aug 2011SingaporePlanned and Co-ordinated the sales, administration and various training programs for Real Estate Salespersons (RES)
Gary Tong Education Details
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Psychology -
Media Studies & Management
Frequently Asked Questions about Gary Tong
What company does Gary Tong work for?
Gary Tong works for Cruxial Consulting
What is Gary Tong's role at the current company?
Gary Tong's current role is Founder and Director.
What schools did Gary Tong attend?
Gary Tong attended The University Of Western Australia, Nanyang Polytechnic.
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