As Sr. Director of Product, I led my team to deeply understand customer needs and align them with Travelport’s business goals for our API products. By defining what success looks like for Travelport APIs, I inspired our team to bring our vision to life with measurable impact.Defined and implemented the vision for the Advanced Developer Experience (ADEX), built around five strategic pillars. This initiative accelerated developer knowledge, promoted robust coding practices, and significantly reduced the time to first booking for customer developers.Redesigned API error handling to enhance efficiency and clarity, resulting in a significant boost in customer satisfaction. This improvement removed a key blocker for our largest customer and resolved a longstanding complaint.Developed a vision and strategy for an integrated API demo tool, incorporating multiple APIs to streamline the customer development process. This tool became instrumental in reducing developer time and quickly emerged as a top sales asset for promoting our API products.Led the API support team with three core KPIs as our guiding principles, achieving a 4/5 CSAT score, faster issue resolution, and friendlier, more customer-centered service.

As Founder and CTPO of Tribe Alpha, I led strategic direction and product vision, creating and supporting 63 digital experiences for over 50 prominent brands. Tribe Alpha’s customer-centric digital solutions drove significant business growth for top brands and franchises.Vision & Strategy: Defined and executed Tribe Alpha’s product strategy, refining offerings based on user feedback, market trends, and analytics to meet evolving customer needs.Digital Infrastructure Management: Managed online assets for the Denver Broncos Football Club over 13 seasons, ensuring reliability and scalability to handle millions of monthly requests, including a custom social network for fan engagement.Digital Experience Leadership: Architected high-impact digital platforms for major restaurant brands, including VillageInn.com, BakersSquare.com, and TahoeJoes.com, delivering seamless user experiences that boosted brand loyalty.Scalable API Development: Designed a robust API for Camp Bow Wow, enabling the franchise to handle 5,000 peak requests per second, supporting a $100MM/year operation, and mentoring a cross-functional team for ongoing enhancements.eCommerce Expansion: Enhanced Yeti Cycles’ eCommerce strategy by creating B2C, B2B, and pro-athlete sales channels, driving a tenfold revenue increase from $10MM to $100MM annually.Mobile Application Development: Architected native mobile applications in Objective-C and Java, achieving over 300K downloads and 50K active monthly users through a robust RESTful API.Industry Thought Leadership: Presented at industry webinars and conferences, promoting SaaS eCommerce, CRM, and ERP adoption to enhance customer engagement and business outcomes.

During my founding and tenure at Akavit, I led the conceptualization and development of innovative digital products and solutions that significantly impacted various industries, from gaming to eCommerce and personal safety.CocktailCollege System: Conceptualized and executed the CocktailCollege system for AMI’s Megatouch Bartop platform, incorporating gamification and a leaderboard to boost engagement and adoption among restaurant bartenders, enhancing training effectiveness during off-peak hours.Enterprise & SMB Solutions: Spearheaded technical and product development for over 50 enterprise and SMB clients, deploying API and online marketing solutions on AWS. My work optimized resource allocation drove innovation and ensured the successful execution of digital product offerings across diverse industries.Technical Roadmap & Client Solutions: Developed comprehensive technical roadmaps for custom client solutions, supporting business growth across multiple verticals. I provided strategic technical sales support and executed product development strategies that delivered tangible results for clients.Tervis Tumblers Productivity Tool: Created an innovative online productivity tool for Tervis Tumblers, integrating custom data sources with eCommerce capabilities. This tool generated over $2MM annually and solidified the company’s position in the market by offering a unique customer experience.MyForce Personal Protection App: Architected a native Android application for MyForce, a personal protection tool trusted by over 10K users. The app utilized GPS and audio data to provide real-time alerts to authorities in emergencies, enhancing user safety and trust in the product.

In the fast-paced world of contemporary interactive technology, a modern CTO must balance the needs of advanced systems with those of the people who use them. This dynamic intersection of emotionless processes and human-centered needs was where I thrive. As CTO of XylemCCI, I leveraged my unique blend of cutting-edge technical expertise and strong interpersonal skills to drive innovation and foster collaboration.I joined the XylemCCI executive team on November 1st, 2006, after working as a consultant for BEA Systems-Plumtree. My previous roles included CTO of a business portal company, technology researcher in developing regions, and enterprise intranet/extranet developer. I had the opportunity to work with companies ranging from small startups to large enterprises with up to 80,000 employees.Expanded Technical Team: I collaborated with the ownership group to scale the technical team by 5X through strategic mergers and direct hiring, building the capacity and skills needed to meet growing demands.Web Development for Major Brands: I architected and managed the development of high-traffic websites for major restaurant brands, including Einstein Bros, Famous Dave’s, and Jamba Juice, enhancing their digital presence and customer engagement.Innovative API Solution for Frontier Airlines: I designed and implemented the frontend and backend Java API for Frontier Airlines' Desktop Deals application, enabling users to save a preferred home airport and receive custom low-fare alerts to selected destinations.Technical Sales Support: I provided technical expertise to the sales team, supporting their efforts to acquire new customers by offering insights into our technology and solutions.Real-Time Data Platform for iFly.com: I supported the iFly.com platform, delivering real-time flight data and airport conditions, enhancing the travel experience with up-to-date information.