Gary Crenshaw Email and Phone Number
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Gary A. CrenshawIT professional with over 34 years of experience. Currentlyresponsible for the day-to-day operation of the MassMutual Datacenter, ensuring that Senior management is informed of Major Incidents that could impact the company. Work closely with staff to ensure complete customer satisfaction while guaranteeing the highest quality standards of service. This includes the allocation of and supervision of staff to enable the smooth operation of the facility. Facilitating conference calls with technical support teams and senior management to discuss proactive strategies for Incident Management.
Massmutual Financial Group
View- Website:
- massmutual.com
- Employees:
- 7732
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Incident Management SpecialistMassmutual Financial Group Jun 2016 - PresentSpringfield, Massachusetts Area• Incident Management Coordinator • Emergency Response/Disaster Recovery agent• Conference call facilitator • Enterprise logistics manager• Datacenter Subject Matter Expert• Senior Management liaison
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Lead Computer OperatorMassmutual Financial Group Mar 2014 - Jun 2016Springfield, Massachusetts AreaSupervised a small crew of talented Day Shift operators as their Team Lead. Controlled systems in a client/server environment determining equipment settings to ensure uninterrupted service. Monitored various system tools across multiple platforms such as (Mainframe, Open Systems, Network monitoring, Security Operations) searching for abnormalities. Committed to taking the precise corrective measures to resolve incidents fast. Was responsible for reporting failures, potential risks to the company, hosting conference calls and, creating timelines and reports while ensuring the correct support groups are contacted to investigate. Executed Level 1 and Level 2 tasks as outlined in our standardized documentation to prevent outages and preserve our service level agreements to our customers. Extremely focused on superior customer service and professional communication with support staff and vendors. Technical communication experience includes conveying high level Incident Communications across various audiences as an Incident Manager for the enterprise. Participated in numerous disaster recovery exercises.
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Senior Computer OperatorMassmutual Financial Group Sep 1999 - Mar 2014Springfield, Massachusetts Area• Assisted the Lead Operator in delegating duties • Customer service oriented • Monitored and analyzed consoles for system software and hardware malfunctions • Debug halted schedules, programs and batch • Determined appropriate operating procedures.• Update and create new standardized operating procedures for the department
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Lead Computer OperatorPhoenix Life Insurance Company Apr 1993 - Sep 1999Enfield, Connecticut• Supervised Operators as Unit Leader -
Senior Computer OperatorPhoenix Life Insurance Company Nov 1991 - Apr 1993Enfield, Connecticut• Consulted with management, vendors, systems administrators and programmers • Trained and assisted less experienced computer operators• Effective communication both verbally and in writing.• Performed regular backups of all data systems for disaster recovery purposes
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Computer OperatorPhoenix Life Insurance Company Jun 1989 - Nov 1991Enfield, Connecticut• Mainframe Jes2 Operator • Knowledge of disaster recovery and business continuity procedures • Assist System administrators and programmers in testing and debugging their work.
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Computer Peripheral Equipment OperatorPhoenix Life Insurance Company Jan 1989 - Jun 1989Enfield, Connecticut• Operated computer peripheral equipment, Xerox printer, and bursters • Sorted and delivered output and special mailings for the enterprise
Gary Crenshaw Skills
Gary Crenshaw Education Details
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Business Administration And Management, General -
Wilbraham & Monson AcademyCollege/University Preparatory And Advanced High School -
Ursuline Academy
Frequently Asked Questions about Gary Crenshaw
What company does Gary Crenshaw work for?
Gary Crenshaw works for Massmutual Financial Group
What is Gary Crenshaw's role at the current company?
Gary Crenshaw's current role is Major Incident Management Consultant ITIL Foundation Certified.
What is Gary Crenshaw's email address?
Gary Crenshaw's email address is gacrenshaw@cs.com
What is Gary Crenshaw's direct phone number?
Gary Crenshaw's direct phone number is +186051*****
What schools did Gary Crenshaw attend?
Gary Crenshaw attended Western New England University, Wilbraham & Monson Academy, Ursuline Academy.
What are some of Gary Crenshaw's interests?
Gary Crenshaw has interest in Social Services, Children, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Gary Crenshaw known for?
Gary Crenshaw has skills like Disaster Recovery, Mainframe, Sharepoint, Itil, Windows, Unix, Change Management And Release Mgmt, Incident Communication Management, Standard Work, Hpsm, Service Desk, Lean Six Sigma.
Who are Gary Crenshaw's colleagues?
Gary Crenshaw's colleagues are Aaron King, Stacy Vetter, Robert Paul, Lipsa Alkananda, Yogeshwar V., Schulman, Carrie, Juan Caraballo.
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