Implemented automation of repetitive tasks by scripting frequently used commands, saving an estimated 5 hours per week in manual laborImplemented daily backup procedures resulting in a 90% decrease in data loss incidentsAnalyzed and resolved 99% of connectivity issues related to desktops, servers, and mainframe through effective utilization of problem trend analysis and established troubleshooting techniques

Assised in the development and implementation of new library programs, increasing attendance by 250%Addressed over 200 customer inquiries daily, diagnosing & resolving IT requests in an expedient manner to promote enhanced patron experience & library operationsProcessed over 2000 patron records in library database, increasing workflow efficiency by 30%Facilitated quarterly reviews of library holdings to streamline digital and traditional collections, revising over 4,500 book records for accuracyEvaluated and resolved 95% of technology issues reported by library staff, resulting in a 50% decrease in system downtimeIntroduced user-friendly library kiosks that improved customer satisfaction by 15%, leading to an increase in circulation numbers by over 10,000 books annually

Deployed over 500 devices for Farrell Area School District utilizing automated processes, increasing efficiency by 40%Managed upkeep of over 250 computers, ensuring 99.9% uptime of hardware & software systemsProvided exceptional customer service to address and resolve over 500 client concerns, resulting in a decrease of complaints by 45%Conducted thorough device inventory for a company of 500+ employees, resulting in a 98% accuracy rate and reducing discrepancies by 50%